Garden equipment manufacturer

With the current economic climate and increasing competition the prime here objective is to reduce ongoing IT support costs by transferring IT support services to a dedicated outsourcing company. Along with virtualizing and standardizing the current IT solution it is equally important to increase the IT environment stability.

Key Challenges

Build an knowledgeable and dependable team that can provide a 3rd line high quality support model across the workplace globally
Implement a modern technical solution (SCCM 2012 migration, Office 365 deployment and Citrix Global environment consolidation)

Implemented our solution

The engineering team solves the full range of tasks associated with Cirix XenApp, SCCM solutions and End-user support.
Completed SCCM 2012 migration project (including design preparation, implementation and project coordination).

Products and technologies

Citrix XenApp 5.0
Citrix XenApp 6.0
Citrix Provisioning Services 6.1
Microsoft SCCM 2007
Microsoft SCCM 2012
Microsoft Windows 7
Microsoft Windows 8.1.

The Customer is the client of Fujitsu Group, with ICL Services (ICL Group company) providing services to it

Results

Full compliance with the customer business processes and requirements (including SLA)
Resources availability and flexibility
Competitive service costs
Continuous service improvement
SCCM 2012 migration
MS Office 365 deployment (to more than 5000 users)
Planned upgrade from Citrix XenApp 6.0 to Citrix XenDesktop 7.6.