Projects
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Retail
Russian food retailer
The Customer was committed to optimizing the business processes. One of the tasks was to reduce the cost of IT equipment maintenance in stores. To achieve this, it was decided to outsource on-site tec... -
Services sector
Russian Insurance Company
The active growth of the regional network required the uninterrupted operation of all divisions to comply with specified quality indicators. -
Retail
Yum! Brands
A customer was trying to minimize the number of incorrectly classified queries and speed up their resolution. To do so, the company had to automate the processing of queries from all Russian restauran... -
Retail
Leroy Merlin
Change in IT strategy of the company: introduction of a service-based approach for customer support and IT infrastructure maintenance. Lack of clearly organized operations of the technical support ser... -
Information technology and communication
IT company in UK
It was vital for customer that parther had capabilities and skills to perform a smooth service transition and provide excellend and qualified service, and adhere to/improve service levels. -
Information technology and communication
Freelance.de
The Customer was not able independently to change the architecture of own infrastructure. -
Retail
Auchan
In order to optimize the maintenance and support of self-service zones in stores it was decided to replace the current service provider. -
Energy
British Petroleum
The Customer required ICL Services to build a highly experienced team which is able provide a Service Desk support with impeccable quality of service in English and Russian languages and effective use... -
Logistics
Itella
During expanding of its business, the customer faced a problem of variety of warehouse management systems (WMS systems) and applications that are used by its local branches. -
Sport
Executive Board of Universiade 2013
In connection with a major sporting event, the customer needed to organize a technical support service in a limited timeframe. The purpose was to handle requests received from users/guests whose infor... -
Industrial sector
RASSTAL
Cooperation began with the implementation of the integrated Enterprise Resource Planning System. Management of the "RASSTAL" company decided to engage ICL-KME CS experts in the system mainte... -
Energy
Energy Company of Bashkortostan
More strict requirements to quality of service prompted the companies to build processes shifting the focus from the relationship with the customer to the customer itself.