Projects
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Retail
Leroy Merlin
Change in IT strategy of the company: introduction of a service-based approach for customer support and IT infrastructure maintenance. Lack of clearly organized operations of the technical support ser... -
Information technology and communication
IT company in UK
It was vital for customer that parther had capabilities and skills to perform a smooth service transition and provide excellend and qualified service, and adhere to/improve service levels. -
Information technology and communication
Freelance.de
The Customer was not able independently to change the architecture of own infrastructure. -
Retail
Auchan
In order to optimize the maintenance and support of self-service zones in stores it was decided to replace the current service provider. -
Energy
British Petroleum
The Customer required ICL Services to build a highly experienced team which is able provide a Service Desk support with impeccable quality of service in English and Russian languages and effective use... -
Logistics
Itella
During expanding of its business, the customer faced a problem of variety of warehouse management systems (WMS systems) and applications that are used by its local branches. -
Sport
Executive Board of Universiade 2013
In connection with a major sporting event, the customer needed to organize a technical support service in a limited timeframe. The purpose was to handle requests received from users/guests whose infor... -
Industrial sector
RASSTAL
Cooperation began with the implementation of the integrated Enterprise Resource Planning System. Management of the "RASSTAL" company decided to engage ICL-KME CS experts in the system mainte... -
Energy
Energy Company of Bashkortostan
More strict requirements to quality of service prompted the companies to build processes shifting the focus from the relationship with the customer to the customer itself. -
Retail
National pharmaceutical distributor
Customer needs flexible management of IT service volume, costs and development timelines, as well as transparent service reports and measurable IT service quality. -
Finance
European bank
With regard to the attempt to reduce the overall expenses of the company (including IT expenses) the local team of customer's IT experts reduced. -
Industrial sector
Garden equipment manufacturer
With the current economic climate and increasing competition the prime here objective is to reduce ongoing IT support costs by transferring IT support services to a dedicated outsourcing company.