AIDA – AI-Powered Solution for Request Automation

AIDA Is for You If:

• You process hundreds of requests every day – feedback, inquiries, or claims from both individual customers and corporate clients.
• You want to reduce response time and minimize manual processing errors.
• You’re looking to build stronger customer loyalty with instant, personalized replies.
• You plan to automate end-to-end communications – from chatbots and voice queries to document workflows.
• You aim to take your team's efficiency to the next level.

Accelerate processing of incoming requests by 2× with advanced LLM and RAG technologies.

Key Capabilities of AIDA:

• analysis of incoming messages and attached files
• classification of requests and their assignment to the appropriate specialist
• automated response generation and delivery

AIDA Effectively Handles Such Tasks As:

• Automatic classification and routing – identifying the type, priority, and assignee for each request.
• Instant and automated responses to common requests.
• Context enrichment using internal knowledge base and external sources – including attached files.
• Optical character recognition (OCR) and data extraction from attachments.

AIDA Integration Enhances Your Business Systems:

• It integrates with existing ticketing and ITSM systems to automate request analysis and processing.
• It transcribes and analyzes voice interactions.
• It seamlessly integrates with chatbots and messaging platforms to deliver dynamic and context-aware responses.

Apply these integration capabilities to adapt the solution to your business processes, accelerate processing, and increase classification accuracy!

Choose One or Combine Two Powerful Pro.GenAI Modules:

• Conversational AI search across internal knowledge base and company files.
• Automated processing and classification of incoming requests.

The product is included in the Register of Russian Software (Registry entry No. 28888 dated July 28, 2025).

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Free 30 days trial for AIDA*

Contact us at pr@icl-services.com or submit a request form to join the pilot program.

 *Terms:

• The offer is valid for medium and large businesses with an annual turnover of at least RUB 500 million.
• This does not constitute a public offer.

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Deployment Options:

• On-premises installation
• Cloud-based version

System Requirements:

• Supported Browsers:
• Edge 102+
• Firefox 100+
• Yandex Browser 22.0+
• Chrome 102+
• Operating system: Windows 7 or later / Linux with graphical interface
• Browser requirements: JavaScript must be enabled




Licensing:

• monthly pay-per-use license with a limited number of processed messages
• annual server license with unlimited requests

Submit your request, and we’ll prepare a personalized pricing offer for your company!