ICL Services operates in the international market since 2006 and is the largest IT company in ICL Group.
To date ICL Services has about 1,000 employees working successfully with over 50 major clients from 26 countries providing IT maintenance services 24 hours 7 days a week in English, Russian, French and German.
Portfolio of ICL Services is structured along the following directions:
Services:
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Service Desk
This is a single point of contact responsible for receiving, recording, routing and coordinating solutions to all IT queries.
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On-site support in Russia and CIS countries
Provides fast, high quality and authorized service for a wide range of equipment from different vendors in Russia and CIS countries.
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Maintenance, transformation and integration of IT infrastructure and systems
In accordance with the service approach, ITIL guidelines and approved SLA. Provision of flawless operation of systems.
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Development, implementation and maintenance of applications
Also includes end-user support, development and integration of software, as well as application and database migration.
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IT and business consulting
Tool-assisted business consulting allows quickly analyzing a business process based on facts and objective evidence and provides recommendations for its improvement. IT consulting, in turn, provides a customer with comprehensive professional IT support aimed at the management, organization and development of company’s IT infrastructure.
Solutions
ICL Services solutions will improve the effectiveness of business process management of the client company as a whole. These solutions will also improve economic effect due to reduce in development time and adoption of new activities.
The company’s solutions are offered to customers in the field of Finance, Energy and Engineering, Logistics and Retail.
COMPANY MISSION
We provide high-quality, technological IT services based on the accumulated knowledge and experience, we open up new opportunities to our clients.
Core values
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RULES
Jointly generated knowledge and experience that help us in our work and communication
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Result
The result of a joint efforts fully satisfying our customers and us
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QUALITY
the ability and willingness to accept the result
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DEVELOPMENT
Continuous improvement to meet challenges and achieve new goals
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CONFIDENCE
Confidence in the responsibility and reliability of each other
OUR ADVANTAGES
- Quality and standards (availability of certificates):
- ISO 27001
- ISO 9001-2011
- ISO 20000
- 24/7 Customer Support in Russian, Tatar, English, French and German.
- Best practice of organization of IT service projects based on ITIL/ITSM and Lean.
- Methodology of project management and software development — Agile (Scrum, Extreme Programming, Kanban), Essential Unified Process, PRINCE2.
- ICL Services won in the category «Technology Innovation of the Year», Innovation Time 2015 and Innovation Time 2016 awards
- ICL Services is one of five Russian IT companies in rating The Global Outsourcing 100, according to the IAOP.
PEOPLE CHOOSE ICL SERVICES
BECAUSE WE PROVIDE:
- comprehensive service of all components of the IT infrastructure from data centers and user workstations to critical complex business applications using advanced methodologies and flexible service models;
- guaranteed availability of IT infrastructure and applications, as well as full compliance with the agreement on Service Level Agreement (SLA);
- minimization and sharing of risk of IT infrastructure management with the customer;
- transformation and upgrading IT infrastructure using efficient technologies;
- the growth of business performance through reliable and stable IT services.
Key facts
- 50customers in 26 countries
- duration of service contracts equal to3—5 years
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We have under control:
6,45 PByte of data storages 14 000 servers and network devices 60 000 users worldwide - 7in the ranking of the largest providers of IT-outsourcing in Russia
ICL: Ratings and awards
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IT in regions
1 in Russia
Winner of the rating «25 best regional IT companies»
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Hardware
2 of Russia
Largest IT Hardware Manufacturers
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IT services
TOP 100
World outsourcing companies
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IT services
TOP 7
In the ranking of the largest providers of IT outsourcing in Russia
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IT security
TOP 10
The largest Russian IT companies in Information Security
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Software development
TOP 15
The largest IT developers in Russia
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Retail
TOP 13
The largest IT vendors in RETAIL
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Information technology
TOP 20
The largest IT companies in Russia
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Public sector
TOP 20
The largest solution providers for public sector
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IT services
TOP 100
World outsourcing companies
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Information technology
Top 30
fast-growing technology companies in Russia
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IT outsourcing
Top 100
the best outsourcing companies in the world
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Information technology
Top 10
the best integrators of services in the industry and IT service providers for retail
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Information technology
Top 30
the largest IT companies in Russia
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Software development
Top 100
mobile developers
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IT in regions
2nd in Russia
Winner of the rating “25 best regional IT companies”
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Information technology
Top 30
the largest IT companies in Russia
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Information security
Top 10
the largest Information Security providers in Russia
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Retail
Top 10
the largest IT vendors in Retail
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Information technology
Top 10
the largest IT vendors in Banking
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Government
Top 25
the largest solution providers for public sector
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Information technology
Top 25
the largest IT companies in Russia
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Retail
7th in Russia
Winner of the rating “The largest solution providers for retail”
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Information technology
Top 30
list of leaders of the Russian market of software and IT-support services suppliers
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Business
Top 1000
successful suppliers 2017
Company news
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21March
ICL Services is among the TOP 100 best outsources of the planet
ICL Services is in the Global Outsourcing 100 top list by IAOP for the third time in a…
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5March
Kelly Services Conclude A Services Agreement With ICL Services
ICL Services provide multi-vendor maintenance of printing…
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8February
ICL Services Is In Top-10 Russian Companies In IT-Services And Outsourcing
According to Tadviser rating based on financial metrics of 2016, ICL Services is one of TOP-8 IT-outsourcing…
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26January
Fujitsu Is the Best Service Provider in the Field of Workstation Management in the European Market
Fujitsu was recognized as the leading service provider in the field of workstation management in the European market for the fifth time in a…
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24January
ICL Services Develops Turnkey Solutions Based on Microsoft Dynamics® AX
To date, ICL Services has experience in developing and supporting solutions for more than 40…
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29December
Merry Christmas and Happy New Year!
ICL Services congratulates all on the coming of this warmest and kindest…
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28December
ICL Workspace Has Become the Product of the Year
ICL Workspace is a set of traditional and cloud services, equipment and licenses, as well as the best international…
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22December
ICL Services Has Launched a Longread Devoted to Service Desk
This project will tell readers how to correctly use Service Desk that is the key asset of the IT…
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18December
ICL Services Has Published a Report on Social Responsibility
This document describes the main achievements of the Company in the field of corporate social responsibility, as well as the results of activities in the field of…
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15December
ICL Services Has Automated On-Site Customer Service
ICL Services deployed Field Service Management solution to manage on-site customer…