ICL Services operates in the international market since 2006 and is the largest IT company in ICL Group.
To date ICL Services has about 1,400 employees working successfully with over 80 major clients from 30 countries providing IT maintenance services 24 hours 7 days a week in English, Russian, French and German.
Portfolio of ICL Services is structured along the following directions:
Services:
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Service Desk
This is a single point of contact responsible for receiving, recording, routing and coordinating solutions to all IT queries.
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On-site support in Russia and CIS countries
Provides fast, high quality and authorized service for a wide range of equipment from different vendors in Russia and CIS countries.
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Maintenance, transformation and integration of IT infrastructure and systems
In accordance with the service approach, ITIL guidelines and approved SLA. Provision of flawless operation of systems.
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Development, implementation and maintenance of applications
Also includes end-user support, development and integration of software, as well as application and database migration.
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IT and business consulting
Tool-assisted business consulting allows quickly analyzing a business process based on facts and objective evidence and provides recommendations for its improvement. IT consulting, in turn, provides a customer with comprehensive professional IT support aimed at the management, organization and development of company’s IT infrastructure.
Solutions
ICL Services solutions will improve the effectiveness of business process management of the client company as a whole. These solutions will also improve economic effect due to reduce in development time and adoption of new activities.
The company’s solutions are offered to customers in the field of Finance, Energy and Engineering, Logistics and Retail.
ICL SERVICES SERBIA
ICL Services Serbia was established in February 2016, since when it has grown rapidly. Today it is a mature IT service company and Fujitsu Core Business Partner.The company provides a full cycle of services, starting from initial consulting works to end to end responsibility covering 1st, 2nd and 3rd line support for complex customer infrastructure, application environments, and service management. We maximize efficiency and costs of the service to our customer, working closely with the Account Team to provide the local roles and customer interfaces required by each customer.
Long term vision for Serbia GDC is to be a key delivery center within a network of European centers (together with Lodz, Lisbon, Braga, Katowice) with a multi-lingual, talented, young team providing new and traditional IT services.
If you want to know more about the advantages of work in our company, you can visit our career page
COMPANY MISSION
Uniting talents, we make the digital world accessible and reliable for businessCore values
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RULES
Jointly generated knowledge and experience that help us in our work and communication
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Result
The result of a joint efforts fully satisfying our customers and us
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QUALITY
the ability and willingness to accept the result
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DEVELOPMENT
Continuous improvement to meet challenges and achieve new goals
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CONFIDENCE
Confidence in the responsibility and reliability of each other
OUR ADVANTAGES
- Quality and standards (availability of certificates):
- ISO 27001
- ISO 9001-2011
- ISO 20000
- 24/7 Customer Support in Russian, Tatar, English, French and German.
- Best practice of organization of IT service projects based on ITIL/ITSM and Lean.
- Methodology of project management and software development — Agile (Scrum, Extreme Programming, Kanban), Essential Unified Process, PRINCE2.
- ICL Services won in the category «Technology Innovation of the Year», Innovation Time 2015 and Innovation Time 2016 awards
- ICL Services is one of five Russian IT companies in rating The Global Outsourcing 100, according to the IAOP.
PEOPLE CHOOSE ICL SERVICES
BECAUSE WE PROVIDE:
- comprehensive service of all components of the IT infrastructure from data centers and user workstations to critical complex business applications using advanced methodologies and flexible service models;
- guaranteed availability of IT infrastructure and applications, as well as full compliance with the agreement on Service Level Agreement (SLA);
- minimization and sharing of risk of IT infrastructure management with the customer;
- transformation and upgrading IT infrastructure using efficient technologies;
- the growth of business performance through reliable and stable IT services.
Key facts
- 80customers in 30 countries
- duration of service contracts equal to3—5 years
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We have under control:
6,45 PByte of data storages 14 000 servers and network devices 60 000 users worldwide - 7in the ranking of the largest providers of IT-outsourcing in Russia
ICL: Ratings and awards
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TOP-7
Data, information management or analytics solutions of the year
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Finalist
The best large managed service provider
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Finalist
The best automation project
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Information technology
Winner
the award "Time of innovations" in the nomination "Product of the year"
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Information technology
Winner
time of innovation award in the category " Technological innovation of the year"
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Information technology
Winner
in the nomination "Сreation and development of jobs in non-productive organizations"
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Service Desk
TOP-3
in the nomination "Tte best large enterprise managed service provider"
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Service Desk
TOP-3
in the nomination "The best automation project"
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TOP-100
Best of the global outsourcing 100
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Information Technology
TOP-10
of the largest IT service providers in Russia
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IT Outsourcing
TOP-10
IT outsourcing service providers
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Information Technology
Prizewinner
of the "Innovation Time-2017" Award in the "Product of the Year" nomination in the category "IT and Digital Technologies"
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Information Technology
TOP-10
of the largest companies in Russia in the field of information security
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Information Technology
TOP-25
of the largest solutions suppliers for the public sector
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IT Outsourcing
ТОР 100
of the largest IT outsourcing suppliers in the world
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Information Technology
TOP-40
of the largest IT consultants in Russia
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HR
Winner
in the "First steps" nomination
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Information Technology
TOP-25
of the largest IT companies in Russia in 2017
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Information technology
Top 30
fast-growing technology companies in Russia
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IT outsourcing
Top 100
the best outsourcing companies in the world
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Information technology
Top 10
the best integrators of services in the industry and IT service providers for retail
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Information technology
Top 30
the largest IT companies in Russia
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Software development
Top 100
mobile developers
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IT in regions
2nd in Russia
Winner of the rating “25 best regional IT companies”
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Information technology
Top 30
the largest IT companies in Russia
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Information security
Top 10
the largest Information Security providers in Russia
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Retail
Top 10
the largest IT vendors in Retail
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Information technology
Top 10
the largest IT vendors in Banking
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Government
Top 25
the largest solution providers for public sector
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Information technology
Top 25
the largest IT companies in Russia
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Retail
7th in Russia
Winner of the rating “The largest solution providers for retail”
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Information technology
Top 30
list of leaders of the Russian market of software and IT-support services suppliers
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Business
Top 1000
successful suppliers 2017
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IT in regions
1 in Russia
Winner of the rating «25 best regional IT companies»
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Hardware
2 of Russia
Largest IT Hardware Manufacturers
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IT services
TOP 100
World outsourcing companies
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IT services
TOP 7
In the ranking of the largest providers of IT outsourcing in Russia
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IT security
TOP 10
The largest Russian IT companies in Information Security
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Software development
TOP 15
The largest IT developers in Russia
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Retail
TOP 13
The largest IT vendors in RETAIL
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Information technology
TOP 20
The largest IT companies in Russia
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Public sector
TOP 20
The largest solution providers for public sector
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IT services
TOP 100
World outsourcing companies
Company news
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27September
Benefits of Service Desk in Comparison with Local IT Professionals
ICL Services helped the customer implement Service Desk and reduce IT support costs. Now 60% of the problems are solved by the first line…
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25September
Digital innovation: chatbots, RPA and ML in business service
We'll consider which options in the field of innovative technologies can be used for the benefit of business based on examples from ICL Services, an international IT…
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18September
Delivery Excellence: a culture of continuous improvement
Continuous improvement is the basis for the success of any business. ICL Services, a large IT service company, even created an internal unit for…
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12September
ICL Services standard for information security management of service projects
Information security incidents can be very damaging to business. According to 60% of directors and heads of financial departments and organizations, cyber security…
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8September
To catch up in 21 seconds. Machine learning case for the YUM! Brands project
In December 2016, KFC and ICL Services jointly integrated the Service Desk – a single contact point for receiving, registering, and resolving all the user queries – in…
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5September
Corporate ethics in the era of human rights challenges: ICL Services' 4 principles
In 2018, the Universal Declaration of Human Rights turned 70. But, as noted by Salil Shetty, Secretary General of Amnesty International, no one in the world can count…
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30August
How to provide comprehensive IT Support for about 2,000 employees
ICL Services’ customer — the large international pharmaceutical company. The customer needed comprehensive equipment and software service and support. Since August…
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26August
Anti-corruption policy: experiences of a Russian IT service company
ICL Services has many years of international experience partnering with customers which shows that the use of anti-corruption measures within a company is a…
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19August
ICL SERVICES EXPANDS TO THE FAR EAST
ICL Services, a Russian IT service provider, is expanding to the IT market of the Far East with the assistance of the Investment and Export Agency…
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13August
The fight for employees: how companies are arming themselves to win on the labor market
ICL Services has been using labor best practices for 13 years, which includes introducing new processes and replacing what is no longer…