ICL Services operates in the international market since 2006 and is the largest IT company in ICL Group.
To date ICL Services has about 1,400 employees working successfully with over 80 major clients from 30 countries providing IT maintenance services 24 hours 7 days a week in English, Russian, French and German.
Portfolio of ICL Services is structured along the following directions:
Services:
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Service Desk
This is a single point of contact responsible for receiving, recording, routing and coordinating solutions to all IT queries.
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On-site support in Russia and CIS countries
Provides fast, high quality and authorized service for a wide range of equipment from different vendors in Russia and CIS countries.
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Maintenance, transformation and integration of IT infrastructure and systems
In accordance with the service approach, ITIL guidelines and approved SLA. Provision of flawless operation of systems.
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Development, implementation and maintenance of applications
Also includes end-user support, development and integration of software, as well as application and database migration.
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IT and business consulting
Tool-assisted business consulting allows quickly analyzing a business process based on facts and objective evidence and provides recommendations for its improvement. IT consulting, in turn, provides a customer with comprehensive professional IT support aimed at the management, organization and development of company’s IT infrastructure.
Solutions
ICL Services solutions will improve the effectiveness of business process management of the client company as a whole. These solutions will also improve economic effect due to reduce in development time and adoption of new activities.
The company’s solutions are offered to customers in the field of Finance, Energy and Engineering, Logistics and Retail.
COMPANY MISSION
Uniting talents, we make the digital world accessible and reliable for businessCore values
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RULES
Jointly generated knowledge and experience that help us in our work and communication
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Result
The result of a joint efforts fully satisfying our customers and us
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QUALITY
the ability and willingness to accept the result
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DEVELOPMENT
Continuous improvement to meet challenges and achieve new goals
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CONFIDENCE
Confidence in the responsibility and reliability of each other
OUR ADVANTAGES
- Quality and standards (availability of certificates):
- ISO 27001
- ISO 9001-2011
- ISO 20000
- 24/7 Customer Support in Russian, Tatar, English, French and German.
- Best practice of organization of IT service projects based on ITIL/ITSM and Lean.
- Methodology of project management and software development — Agile (Scrum, Extreme Programming, Kanban), Essential Unified Process, PRINCE2.
- ICL Services won in the category «Technology Innovation of the Year», Innovation Time 2015 and Innovation Time 2016 awards
- ICL Services is one of five Russian IT companies in rating The Global Outsourcing 100, according to the IAOP.
PEOPLE CHOOSE ICL SERVICES
BECAUSE WE PROVIDE:
- comprehensive service of all components of the IT infrastructure from data centers and user workstations to critical complex business applications using advanced methodologies and flexible service models;
- guaranteed availability of IT infrastructure and applications, as well as full compliance with the agreement on Service Level Agreement (SLA);
- minimization and sharing of risk of IT infrastructure management with the customer;
- transformation and upgrading IT infrastructure using efficient technologies;
- the growth of business performance through reliable and stable IT services.
Key facts
- 80customers in 30 countries
- duration of service contracts equal to3—5 years
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We have under control:
6,45 PByte of data storages 14 000 servers and network devices 60 000 users worldwide - 7in the ranking of the largest providers of IT-outsourcing in Russia
ICL: Ratings and awards
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Information Technology
TOP-10
of the largest IT service providers in Russia
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IT Outsourcing
TOP-10
IT outsourcing service providers
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Information Technology
Prizewinner
of the "Innovation Time-2017" Award in the "Product of the Year" nomination in the category "IT and Digital Technologies"
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Information Technology
TOP-10
of the largest companies in Russia in the field of information security
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Information Technology
TOP-25
of the largest solutions suppliers for the public sector
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IT Outsourcing
ТОР 100
of the largest IT outsourcing suppliers in the world
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Information Technology
TOP-40
of the largest IT consultants in Russia
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HR
Winner
in the "First steps" nomination
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Information Technology
TOP-25
of the largest IT companies in Russia in 2017
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Information technology
Top 30
fast-growing technology companies in Russia
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IT outsourcing
Top 100
the best outsourcing companies in the world
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Information technology
Top 10
the best integrators of services in the industry and IT service providers for retail
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Information technology
Top 30
the largest IT companies in Russia
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Software development
Top 100
mobile developers
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IT in regions
2nd in Russia
Winner of the rating “25 best regional IT companies”
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Information technology
Top 30
the largest IT companies in Russia
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Information security
Top 10
the largest Information Security providers in Russia
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Retail
Top 10
the largest IT vendors in Retail
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Information technology
Top 10
the largest IT vendors in Banking
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Government
Top 25
the largest solution providers for public sector
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Information technology
Top 25
the largest IT companies in Russia
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Retail
7th in Russia
Winner of the rating “The largest solution providers for retail”
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Information technology
Top 30
list of leaders of the Russian market of software and IT-support services suppliers
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Business
Top 1000
successful suppliers 2017
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IT in regions
1 in Russia
Winner of the rating «25 best regional IT companies»
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Hardware
2 of Russia
Largest IT Hardware Manufacturers
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IT services
TOP 100
World outsourcing companies
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IT services
TOP 7
In the ranking of the largest providers of IT outsourcing in Russia
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IT security
TOP 10
The largest Russian IT companies in Information Security
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Software development
TOP 15
The largest IT developers in Russia
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Retail
TOP 13
The largest IT vendors in RETAIL
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Information technology
TOP 20
The largest IT companies in Russia
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Public sector
TOP 20
The largest solution providers for public sector
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IT services
TOP 100
World outsourcing companies
Company news
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24September
Innovative Solutions for Business Automation and Monitoring
Article about the implementation of a number of innovative projects in ICL Services, the implementation of which improves the performance of service…
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20September
Work processes in ICL Services: 5 steps for achieving the best results
A proper approach to workflow management creates a basis for the introduction of other components of the "social platform" at the…
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17September
Environmental Protection as an Integral Part of Corporate Culture. Environmentalism in ICL Services
Experience: how to support and improve the «green» movement in the…
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13September
Continuous Improvement: Approaches to Using Lean in IT Management
Let's consider the four stages that a team goes through when implementing Lean in our company. …
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10September
ICL Services: an Anti-Crisis Charity Model
How to involve people in…
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4September
Four Essential Steps to Building a Socially Responsible Business: ICL Services' Experience
The description our approaches to the implementation of human rights protection practices within the routine operations of the…
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29August
Anti-corruption: Response and Prevention
Taking anticorruption measures may be not just a nominal following the letter of the law but also a philosophy of market…
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16August
Three powerful arguments in favor of IT audit of your business
Analysis and reasonable assessment IT infrastructure will be the basis for a new and better version of the business that will become digital, cyber-secure,…
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31July
The state award of the Republic of Tatarstan is the highest form of state and public recognition of achievements and contribution to the economic and scientific…
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9July
ICL Services Expands Expertise In It-Audit
If your business wants to increase performance of company's IT-services and IT-strategy, IT-audit will help you successfully implement long-term…