ICL Services
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ICL Services

ICL Services operates in the international market since 2006 and is the largest IT company in ICL Group.

To date ICL Services has about 1,400 employees working successfully with over 80 major clients from 30 countries providing IT maintenance services 24 hours 7 days a week in English, Russian, French and German.

Portfolio of ICL Services is structured along the following directions:

Services:

  • Service Desk

    This is a single point of contact responsible for receiving, recording, routing and coordinating solutions to all IT queries.

  • On-site support in Russia and CIS countries

    Provides fast, high quality and authorized service for a wide range of equipment from different vendors in Russia and CIS countries.

  • Maintenance, transformation and integration of IT infrastructure and systems

    In accordance with the service approach, ITIL guidelines and approved SLA. Provision of flawless operation of systems.

  • Development, implementation and maintenance of applications

    Also includes end-user support, development and integration of software, as well as application and database migration.

  • IT and business consulting

    Tool-assisted business consulting allows quickly analyzing a business process based on facts and objective evidence and provides recommendations for its improvement. IT consulting, in turn, provides a customer with comprehensive professional IT support aimed at the management, organization and development of company’s IT infrastructure.

Solutions

ICL Services solutions will improve the effectiveness of business process management of the client company as a whole. These solutions will also improve economic effect due to reduce in development time and adoption of new activities.

The company’s solutions are offered to customers in the field of Finance, Energy and Engineering, Logistics and Retail.

COMPANY MISSION

Uniting talents, we make the digital world accessible and reliable for business

Core values

OUR ADVANTAGES

  • Quality and standards (availability of certificates):
    • ISO 27001
    • ISO 9001-2011
    • ISO 20000
  • 24/7 Customer Support in Russian, Tatar, English, French and German.
  • Best practice of organization of IT service projects based on ITIL/ITSM and Lean.
  • Methodology of project management and software development — Agile (Scrum, Extreme Programming, Kanban), Essential Unified Process, PRINCE2.
  • ICL Services won in the category «Technology Innovation of the Year», Innovation Time 2015 and Innovation Time 2016 awards
  • ICL Services is one of five Russian IT companies in rating The Global Outsourcing 100, according to the IAOP.

PEOPLE CHOOSE ICL SERVICES
BECAUSE WE PROVIDE:

  • comprehensive service of all components of the IT infrastructure from data centers and user workstations to critical complex business applications using advanced methodologies and flexible service models;
  • guaranteed availability of IT infrastructure and applications, as well as full compliance with the agreement on Service Level Agreement (SLA);
  • minimization and sharing of risk of IT infrastructure management with the customer;
  • transformation and upgrading IT infrastructure using efficient technologies;
  • the growth of business performance through reliable and stable IT services.

Key facts

  • 80customers in 30 countries
  • duration of service contracts equal to35 years
  • We have under control:

    6,45 PByte of data storages 14 000 servers and network devices 60 000 users worldwide
  • 7in the ranking of the largest providers of IT-outsourcing in Russia

ICL: Ratings and awards

  • Information Technology

    TOP-10

    of the largest IT service providers in Russia TOP-10
  • IT Outsourcing

    TOP-10

    IT outsourcing service providers TOP-10
  • Information Technology

    Prizewinner

    of the "Innovation Time-2017" Award in the "Product of the Year" nomination in the category "IT and Digital Technologies"
    Prizewinner
  • Information Technology

    TOP-10

    of the largest companies in Russia in the field of information security
    TOP-10
  • Information Technology

    TOP-25

    of the largest solutions suppliers for the public sector
    TOP-25
  • IT Outsourcing

    ТОР 100

    of the largest  IT outsourcing suppliers in the world
    ТОР 100
  • Information Technology

    TOP-40

    of the largest IT consultants in Russia
    TOP-40
  • HR

    Winner

    in the "First steps"  nomination
    Winner
  • Information Technology

    TOP-25

    of the largest IT companies in Russia in 2017
    TOP-25
  • Information technology

    Top 30

    fast-growing technology companies in Russia Top 30
  • IT outsourcing

    Top 100

    the best outsourcing companies in the world Top 100
  • Information technology

    Top 10

    the best integrators of services in the industry and IT service providers for retail Top 10
  • Information technology

    Top 30

    the largest IT companies in Russia Top 30
  • Software development

    Top 100

    mobile developers Top 100
  • IT in regions

    2nd in Russia

    Winner of the rating “25 best regional IT companies” 2nd in Russia
  • Information technology

    Top 30

    the largest IT companies in Russia Top 30
  • Information security

    Top 10

    the largest Information Security providers in Russia Top 10
  • Retail

    Top 10

    the largest IT vendors in Retail Top 10
  • Information technology

    Top 10

    the largest IT vendors in Banking Top 10
  • Government

    Top 25

    the largest solution providers for public sector Top 25
  • Information technology

    Top 25

    the largest IT companies in Russia Top 25
  • Retail

    7th in Russia

    Winner of the rating “The largest solution providers for retail” 7th in Russia
  • Information technology

    Top 30

    list of leaders of the Russian market of software and IT-support services suppliers Top 30
  • Business

    Top 1000

    successful suppliers 2017 Top 1000
  • IT in regions

    1 in Russia

    Winner of the rating «25 best regional IT companies» 1 in Russia
  • Hardware

    2 of Russia

    Largest IT Hardware Manufacturers 2 of Russia
  • IT services

    TOP 100

    World outsourcing companies TOP 100
  • IT services

    TOP 7

    In the ranking of the largest providers of  IT outsourcing in Russia TOP 7
  • IT security

    TOP 10

    The largest Russian IT companies  in Information Security TOP 10
  • Software development

    TOP 15

    The largest IT developers in Russia TOP 15
  • Retail

    TOP 13

    The largest IT vendors in RETAIL TOP 13
  • Information technology

    TOP 20

    The largest IT companies in Russia TOP 20
  • Public sector

    TOP 20

    The largest solution providers for public sector TOP 20
  • IT services

    TOP 100

    World outsourcing companies TOP 100

Company news

Contact us

Phone +7 (843) 567-15-88 pr@icl-services.com
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