MDN

ABOUT ICL SERVICES

we turn complex into simple and reliable

  • World-class IT outsourcing

    We help large companies to manage their IT infrastructure and reduce corresponding support costs. We will help your IT department not to waste time on routine tasks, and users always receive the necessary support.

  • We automate business processes

    We develop, implement and maintain software, solve information security problems.

  • We offer system integration

    We bring together uncoordinated information systems, individual processes and controls to make infrastructure management easier and cheaper.

Choose us if you

  • Feel that maintaining your IT infrastructure on your own is too expensive
  • Plan to automate simple but time-consuming tasks
  • Expand your capacities, and think about the ways to integrate new systems with existing ones
  • Look for a service provider that can maintain hundreds of locations throughout Russia
  • Want to respond more quickly to incidents

We have been in business since 2006

We started as 30 Fujitsu Russia GDC employees to become one of the 10 largest IT service companies in Russia.

“By combining talents, we make the digital world affordable and reliable for business”
Our core competence is intelligent people who work in streamlined processes on hundreds of projects. Due to their experience that we can guarantee the availability of IT infrastructure and applications, compliance with SLA and provide solutions that can streamline business processes. The service catalogue contains over 60 services. Due to this, we can approach your tasks in a flexible manner and choose the solutions that you need.

services

  • Service Desk

    We organize the only contact center for users to always know where to apply for IT support. We will provide fast reception, clear registration and accurate routing of requests. We process up to 80% of user requests automatically.
  • digital solutions

    Digital production modelling, business application monitoring, process robotization, artificial intelligence, internet of things, virtual and augmented reality: everything that will make people's lives easier.
  • On-site support in Russia and CIS

    We will install the equipment anywhere in Russia and take on its support: from remote diagnostics and routine maintenance to going on-site and managing a replacement pool. We make over 100,000 on-site visits annually.
  • IT consulting

    We will help you plan capacities before scaling up, assess the security of systems or implement ITSM. We know how to organize an IT service and arrange work from home.
  • information security

    We protect the system against malware, spam and cyberattacks targeted at system downtime. Continuous monitoring and prompt response to abnormal events will prevent leakage of sensitive information.
  • business consulting

    We will check if the IT infrastructure suits the processes, and if employees act in accordance with regulations. We use not only interviews with participants, but also traces of processes in information systems.
  • Development, implementation and maintenance of applications

    We will develop and support any software following your requirements, test it, and launch into operation. We will carry out projects to implement solutions in D365 and 1C. We will automate and robotize your processes using BPM and RPA.
  • IT infrastructure management

    We maintain, implement and integrate systems — from terminal services to web services. We will support servers, network infrastructure, databases and workplaces. We work in accordance with ITIL. More than 150 specialists work to support our customers.

Projects

Our portfolio includes 80 high profile customers from 30 countries. We rank among top 100 best outsourcing companies in the world. We speak in Russian, English, French and German languages.
all projects

what service is right for your business?

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a person behind each service

It is not just a company that you work with, it is 2600 specialists with their own experience and skills.

not only services, also solutions

ICL Soft develops application solutions for the automation of enterprise management systems.
icl soft solutions
  • Finance Management
  • Supply Management
  • Regulatory Accounting
  • Sales Management
  • Production Management
  • Personnel Management
  • Material Management
  • Record Management and Document Flow

COMPANY NEWS

ALL NEWS

ICL: RATINGS AND AWARDS

TOP-100

The largest it outsourcing providers in the world

Winner

in the "Project of the Year" competition from GlobalCIO

TOP-8

Among the largest players in the BPMS 2020 market

TOP-4

Among the largest integrators of BPMS 2020

FINALIST

The award "Time of innovations" in the nomination "Project of the year"

TOP-7

Data, information management or analytics solutions of the year

Finalist

The best large managed service provider

Finalist

The best automation project
Information technology

Winner

the award "Time of innovations" in the nomination "Product of the year"
Information technology

Winner

time of innovation award in the category " Technological innovation of the year"
Information technology

Winner

in the nomination "Сreation and development of jobs in non-productive organizations"
Service Desk

TOP-3

in the nomination "Tte best large enterprise managed service provider"
Service Desk

TOP-3

in the nomination "The best automation project"

TOP-100

Best of the global outsourcing 100
Information Technology

TOP-10

of the largest IT service providers in Russia
IT Outsourcing

TOP-10

IT outsourcing service providers
Information Technology

Prizewinner

of the "Innovation Time-2017" Award in the "Product of the Year" nomination in the category "IT and Digital Technologies"
Information Technology

TOP-10

of the largest companies in Russia in the field of information security
Information Technology

TOP-25

of the largest solutions suppliers for the public sector
IT Outsourcing

ТОР 100

of the largest  IT outsourcing suppliers in the world
Information Technology

TOP-40

of the largest IT consultants in Russia
HR

Winner

in the "First steps"  nomination
Information Technology

TOP-25

of the largest IT companies in Russia in 2017
Information technology

Top 30

fast-growing technology companies in Russia
IT outsourcing

Top 100

the best outsourcing companies in the world
Information technology

Top 10

the best integrators of services in the industry and IT service providers for retail
Information technology

Top 30

the largest IT companies in Russia
Software development

Top 100

mobile developers
IT in regions

2nd in Russia

Winner of the rating “25 best regional IT companies”
Information technology

Top 30

the largest IT companies in Russia
Information security

Top 10

the largest Information Security providers in Russia
Retail

Top 10

the largest IT vendors in Retail
Information technology

Top 10

the largest IT vendors in Banking
Government

Top 25

the largest solution providers for public sector
Information technology

Top 25

the largest IT companies in Russia
Retail

7th in Russia

Winner of the rating “The largest solution providers for retail”
Information technology

Top 30

list of leaders of the Russian market of software and IT-support services suppliers
Business

Top 1000

successful suppliers 2017
IT services

TOP 7

In the ranking of the largest providers of  IT outsourcing in Russia
IT services

TOP 100

World outsourcing companies
Hardware

2 of Russia

Largest IT Hardware Manufacturers
IT in regions

1 in Russia

Winner of the rating «25 best regional IT companies»
IT security

TOP 10

The largest Russian IT companies  in Information Security
Software development

TOP 15

The largest IT developers in Russia
Retail

TOP 13

The largest IT vendors in RETAIL
Information technology

TOP 20

The largest IT companies in Russia
Public sector

TOP 20

The largest solution providers for public sector
IT services

TOP 100

World outsourcing companies

ASK AN EXPERT

— Lenar Rakhmatullin

Expert in Service Desk

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