services

IT Infrastructure

Customer Services
Service Desk with Artificial Intelligence technologies
Contact Center
Technical and Maintenance Services
IT equipment maintenance and repair
Repair and maintenance of workplaces
Field service and equipment repair
Local technical support and equipment repair
Agency labor
IT Infrastructure Management
Database administration
Directory service support
Management and support for virtualization platforms
Infrastructure applications and services administration
Security management
Backup and data recovery service
Solutions for centralized management of enterprise environments
SERVER SUPPORT SERVICE
Network administration
Messaging systems support
Storage system management
Services for ITSM systems
Professional IT Services
IT infrastructure design
Migration to OS and Database
Workplace Management
Workplace Virtualization
WORK SYSTEM FEATURES
Workplace application lifecycle management services
End user device management
Software Asset Management
Mobile Device Management
Сloud computing and virtualization
Comprehensive monitoring of the customer’s IT infrastructure
ICL Cloud Infrastructure as a Service Platform
Consulting

IT Consulting
IT Infrastructure Consulting
Software development consulting
Development and implementation of ITSM processes improvement program
Analysis of the IT processes effectiveness
IT Audit
IT Capacity Management
IT services availability management
IT Security Assessment
Digital solutions

Digital transformation
MONITORING OF THE OPERATION OF BUSINESS APPLICATIONS
Virtual Reality/Augmented Reality
Intelligent automation via RPA platform
Development, Implementation and Support for IoT Solutions
Intelligent Transport Systems (ITSs)
Information security
ICL SOC: Identification and response to cyber threats

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