Technical Support For IT Equipment
There is no need to engage multiple contractors for servicing IT equipment from different vendors.
We assume full responsibility for the performance of your physical IT infrastructure:
Computing and server infrastructure
- Automated workstations (PCs, all-in-one systems, laptops)
- Server equipment and storage systems (SAN/NAS)
- Network equipment
Retail and checkout equipment
- Fiscal registers
- Cash registers
- POS equipment
- Retail equipment
- Self-service checkout modules
Uninterruptible and backup power systems
- UPS and RPS (uninterruptible power supplies and redundant power systems)
Specialized systems
- Drive-through order management systems
- Waiter management system (table service system)
- Time tracking and employee registration systems
The Multi-vendor IT Equipment Technical Support service is a comprehensive one-stop solution:
- We cover the full lifecycle: from equipment and spare parts supply to warranty and post-warranty maintenance.
- Our team quickly and efficiently resolves any issue: from replacing faulty components and diagnosing root causes of failures to data recovery and modernization of legacy infrastructure.
- We minimize downtime. You no longer need to search for specialists for specific types of equipment or vendors (Fujitsu, Dell EMC, Cisco, or QSAN). You just contact us, and we take full responsibility for ensuring uninterrupted business operations.
- We help extend the lifespan of your equipment. We assess your infrastructure and recommend which devices should be retired and which can continue to be operated efficiently.
THIS SOLUTION IS FOR YOU IF:
- You have a distributed network of facilities, retail points, or branches where ongoing maintenance of IT, POS, retail, engineering, or self-service equipment is required.
- It is important for you to ensure uninterrupted equipment operation with SLA compliance control, rapid engineer dispatch, service request management, spare parts management, and transparent reporting.
- You operate a mixed equipment environment and require a single point of contact for addressing all issues.
- You are no longer receiving manufacturer support (Dell EMC, HPE, IBM, NetApp, Cisco, Fujitsu, and others) after their withdrawal from the Russian market.
- You are looking to outsource field maintenance, reduce the operational load on your in-house teams, and obtain a managed service with consistent quality standards across all locations.
- You require modernization, system upgrades, or urgent delivery of spare parts and components for critical infrastructure.
- Your current contractor does not meet expectations in terms of service quality or response speed, resulting in increasing downtime and unresolved issues.
- Your company is classified as a critical information infrastructure (CII) entity and is required to ensure service continuity and legally compliant support.
