ICL Services
Services
Services
All services it helper
IT Infrastructure
Customer Services
Customer Services
Customer Services
Service Desk with Artificial Intelligence technologies
Technical and Maintenance Services
Technical and Maintenance Services
Technical and Maintenance Services
Repair and maintenance of workplaces Field service and equipment repair Local technical support and equipment repair Agency labor IT equipment maintenance and repair
IT Infrastructure Management
IT Infrastructure Management
IT Infrastructure Management
Infrastructure applications and services administration Directory service support SERVER SUPPORT SERVICE Database administration Storage system management Network administration Messaging systems support Solutions for centralized management of enterprise environments Backup and data recovery service Security management Management and support for virtualization platforms Services for ITSM systems
Professional IT Services
Professional IT Services
Professional IT Services
IT infrastructure design Migration to OS and Database
Workplace Management
Workplace Management
Workplace Management
WORK SYSTEM FEATURES Workplace application lifecycle management services End user device management Workplace Virtualization Mobile Device Management Software Asset Management
Сloud computing and virtualization
Сloud computing and virtualization
Сloud computing and virtualization
Cloud solution based on OpenStack ICL Cloud Infrastructure as a Service Platform Comprehensive monitoring of the customer’s IT infrastructure
Applications
Application Management and Outsourcing
Application Management and Outsourcing
Application Management and Outsourcing
Application and Database migration service Applications maintenance and support SharePoint applications management
Application Development, Integration and Independent Testing
Application Development, Integration and Independent Testing
Application Development, Integration and Independent Testing
Software development Software integration Application development for the mobile platforms Development and maintenance of 1C solutions Development and support of solutions based on Microsoft Dynamics AX Independent testing service Implementation and support of CRM systems
Consulting
IT Consulting
IT Consulting
IT Consulting
Development and implementation of ITSM processes improvement program IT Capacity Management Software development consulting IT Infrastructure Consulting IT Audit Datacenter Discovery, Strategy Assessment and Optimization XBRL format reports automation Analysis of the IT processes effectiveness IT Security Assessment IT services availability management
Digital solutions
Digital transformation
Digital transformation
Digital transformation
Virtual Reality/Augmented Reality Intelligent automation via RPA platform Development, Implementation and Support for IoT Solutions MONITORING OF THE OPERATION OF BUSINESS APPLICATIONS
system integration
System integration
System integration
System integration
Fire protection system Integrated Security systems Information security services ICT infrastructure solutions Engineering systems and solutions
Projects
Company
Company
ICL Services
History
Persons
Social responsibility
News
Career
Career
Career
Career in ICL Services
Career in ICL Services
Career in ICL Services Advantages of work in ICL Services
Vacancies
Vacancies
Vacancies System administration Infrastructure solutions development Business design
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News

ICL Services and Logio became official partners
15 September
ICL Services and Logio became official partners
IT outsourcing company ICL Services signed a partnership agreement with the Czech developer Logio.
Mass Remote Work: Raising Information Security Awareness of Employees
4 September
Mass Remote Work: Raising Information Security Awareness of Employees
Talking about ways to maintain a culture of information security among employees during the period of mass removal
How Can Lean Practices Help to Optimize Work of Technical Support?
25 August
How Can Lean Practices Help to Optimize Work of Technical Support?
Talking about how ICL Services improves the quality of the service provided by applying the Lean practice
How to Keep Going: HR Budget Reallocation
21 August
How to Keep Going: HR Budget Reallocation
Telling about HR budget cuts in crisis

Services

IT Infrastructure
Applications
Consulting
Digital solutions
system integration

Service Desk with Artificial Intelligence technologies

Service Desk with Artificial Intelligence technologies combines the experience in IT service gained by ICL Services when working with customers around the world. It is the first line of user support, using a set of standard and proven automation solutions that are highly flexible and customizable taking into account the specifics of the IT environment and customer processes.

Content Moderation for TikTok

Real-time content inspection for violation of publication rules set by platform owner.

IT equipment maintenance and repair

Hardware support, warranty and post-warranty maintenance of IT equipment

Repair and maintenance of workplaces

The service provides diagnosis, repair and maintenance of the customer’s automated workstations. The service is delivered both at the customer’s premises and at our service centres.

Field service and equipment repair

This service includes field maintenance and repairs of IT systems and engineering equipment

Local technical support and equipment repair

This service includes local technical support for users on site, maintenance and repair of IT systems and engineering equipment, management of IT assets and licenses.

Agency labor

This service involves provision of technical specialists or managers who would work under control and supervision of the Customer.

Database administration

RDBMS (Relation Database Management System) Support includes remote management, analysis of end user databases and their performance

Directory service support

Remote support of a company’s directory service infrastructure (Microsoft Active directory or other directory service solutions)

Management and support for virtualization platforms

Support services for virtualized platforms

Infrastructure applications and services administration

Management and maintaining of IT infrastructure applications and services

Security management

Security Management Service provides support of products and solutions designed around the centralized threat protection of business applications and IT systems, as well as the support of any ad hoc solutions

Backup and data recovery service

Complex Solution to ensure data integrity in cases when they may be damaged due to software, hardware and other factors

Solutions for centralized management of enterprise environments

Service to standardize and automate management processes of the corporate IT infrastructure

SERVER SUPPORT SERVICE

Remote server operating systems support

Network administration

Remote support, maintaining, upgrading and monitoring of network infrastructure

Messaging systems support

E-mail, instant messaging and collaboration systems (calls, shared access to desktop) support

Storage system management

Data storage systems (DSS) of the majority of vendors and system types (SAN, NAS, CAS) management

Services for ITSM systems

Service of IT service quality control and measurement, IT service cost measurement

IT infrastructure design

Design technical solutions with any complexity and functionality

Migration to OS and Database

ICL Services offers a complex solution for migrating to a new server and client operation system and new database versions. We provide a flexible, professional and highly effective migration service, using our best practices and solutions.

Workplace Virtualization

The end-to-end solution for the next generation workplace enabling users to safely access corporate data at any time, from any device and location.

WORK SYSTEM FEATURES

The service provides a stable and predictable performance for corporate workstations and allows you to manage effectively the configuration of the workplace, based on business needs.

Workplace application lifecycle management services

WALMS enables enterprises to meet the growing business need for the availability and error-free application operation of all user devices and to reduce the total cost of ownership of user applications

End user device management

Centralized management of corporate End User Device

Software Asset Management

SAM is the service for managing software as an asset aimed at TCO reduction as well as minimization of legal, financial and reputational risks related to software usage.

Mobile Device Management

Service of supporting and implementation of Mobile Device Management: supporting, implementation, consulting, design, integration with the customer’s environment, as well as migration to the cloud.

Cloud solution based on OpenStack

Wide range of OpenStack-related services: consulting, solution design, software development, deployment, application and infrastructure migration to the cloud, full post-project support

Comprehensive monitoring of the customer’s IT infrastructure

A Comprehensive service for the monitoring of the customer’s IT infrastructure health, using ICL Services’ technical tools and resources.

ICL Cloud Infrastructure as a Service Platform

Instantly provision a Virtual Datacenter in the hybrid ICL Cloud platform — affordable OpenStack and reliable VMware vCloud will deliver the most optimal cost/performance ratio for your business

Applications maintenance and support

Applications management provides continuity of operation of your applications as well as ability to develop them in accordance with business needs

SharePoint applications management

Tailoring, creating, support and development of MS Sharepoint-based applications

Application and Database migration service

Service provides migration of applications, based on Microsoft, Oracle, VB, ASP products to newer versions with low costs and minimum downtime

Software integration

Application integration service and maintenance of integration platforms allow you to organize the work with corporate data of any level and to avoid data loss and inconsistency.

Application development for the mobile platforms

Design and implementation of mobile applications for Google Android, iOS, Windows Phone/Windows 8 operating systems, including cross-platform solutions based on Xamarin

Software development

Design and development of software in any phase of the life-cycle (e.g. implementation of the high-performance application solutions or adaptation of the packaged software to the requirements of your company).

Independent testing service

Service for software testing, development of a testing process from scratch, testing training and consulting

Development and support of solutions based on Microsoft Dynamics AX

The ICL Services team provides services for developing and maintaining solutions on the Microsoft Dynamics AX platform of any version.

Development and maintenance of 1C solutions

Implementation and support of CRM systems

IT Infrastructure Consulting

The service performs analysis of complex IT systems or individual components and creates proposals for their improvement

Software development consulting

Consulting in software development and software solution selection. We support our clients in defining requirements, selecting solution architecture and underlying technologies that can resolve existing business problems and increase efficiency and manageability.

Development and implementation of ITSM processes improvement program

Development of a program aimed at quality improvement of the IT services delivery and implemented through the improvement of IT service management processes

Analysis of the IT processes effectiveness

With the use of process traces at its core, IT process mining and visualization service enables its customer to establish the actual flow of their it processes promptly and with minimal costs

IT Audit

IT Capacity Management

Reducing the cost of IT infrastructure maintenance through flexible problem-specific IT capacity management

Datacenter Discovery, Strategy Assessment and Optimization

Strategic alternative analysis on planning, implementation and management of corporate DCs as well as the optimization and transformation of IT infrastructure

IT services availability management

Reducing the risks and financial losses of business through flexible IT services availability management of company

IT Security Assessment

Service to study and locate IT security vulnerabilities and risks

XBRL format reports automation

XWand solution implementation and maintenance for submitting reports in XBRL format

Projects

ASNA
Services sector
ASNA
ASNA is the largest federal organization with more than 10,000 drugstores. ICL Services maintains ASNA terminals: installs, puts into operation, repairs, monitors their condition, consults the users, and solves problems remotely.
Нigh-voltage transmission system operator
Energy
Нigh-voltage transmission system operator
The key requirement from the customer was to build a knowledgeable, reliable and proactive team that provides 2nd and 3rd line support.
Large-scale railway company from the UK
Logistics
Large-scale railway company from the UK
A large-scale UK railway company, together with our key partner Fujitsu, has developed a mobile application with which operators sold and printed train tickets on a mobile printer directly in a moving train or on a platform. The customer needed to test the operation of the equipment.
Manufacturer of materials for electronic and energy industries
Energy
Manufacturer of materials for electronic and energy industries
The decision to outsource IT infrastructure support was caused by a change in the IT Business Strategy driven by the need to design IT services in a flexible manner from a service cost perspective, and the migration of applications to cloud services.
National pharmaceutical distributor
Retail
National pharmaceutical distributor
Customer needs flexible management of IT service volume, costs and development timelines, as well as transparent service reports and measurable IT service quality.
Financial Institution
Finance
Financial Institution
The project was commissioned by a Russian financial institution, when its IT Department planned to upgrade the organisation's server hardware and find a contractor that would be able to provide maintenance and support for the vendor's equipment. This job has been taken on by ICL Services.
MAJOR AUTOMOBILE COMPANY
Industrial sector
MAJOR AUTOMOBILE COMPANY
A large-scale automotive company failed to organize a technical support for launching of a new IT system in time. The ICL Services team has developed all the necessary documentation for technical support, and later it began accepting applications and requests from users.
Tire & Rubber Company
Industrial sector
Tire & Rubber Company
The key requirement from Goodyear was to build an intellectual and reliable team that can provide 2nd and 3rd line support with a high quality service.
Largest petrochemical companies in Russia
Industrial sector
Largest petrochemical companies in Russia
One of the largest petrochemical companies in Russia intended to simplify communication with its current clients.
Spring Mobile Solutions
Information technology and communication
Spring Mobile Solutions
Spring Mobile Solutions was looking for a new outsourcing provider for its Service Desk. The high turnover of the previous partner's staff resulted in new employees asking a large number of the simplest questions to the second line support experts thus distracting them from solving more important problems.
The world-famous brand of fashion clothes
Retail
The world-famous brand of fashion clothes
Due to increasing requirements of businesses to IT, support level and response time to requests, the customer decided to change service provider.
Design and construction company
Construction
Design and construction company
Due to Windows XP going end of life, the customer decided to migrate its used machines onto Windows 7 operating system. This challenge required to move all line of business applications to Windows 7.
Belgium IT company
Information technology and communication
Belgium IT company
Our client has needed a solution to increase sales and improve customer service in the large retail chains in France and Belgium. EuroSTORE system has been chosen as the advanced retail solution that satisfies the business needs among other new and efficient solutions for retail business.
European bank
Finance
European bank
With regard to the attempt to reduce the overall expenses of the company (including IT expenses) the local team of customer's IT experts reduced.
Executive Board of Universiade 2013
Sport
Executive Board of Universiade 2013
In connection with a major sporting event, the customer needed to organize a technical support service in a limited timeframe. The purpose was to handle requests received from users/guests whose information systems needed a supporting services.
Support of IT infrastructure of the leading company Renaissance Capital
Finance
Support of IT infrastructure of the leading company Renaissance Capital
In accordance with Renaissance Capital strategy, directed to increase efficiency and cost-effectiveness in such areas as IT processes, external service providers including the ICL Services team have been engaged.
Insurance company
Industrial sector
Insurance company
Since 2018, the Central Bank of Russia has ordered non-bank financial institutions to submit reports in the new XBRL format. An insurance company, part of one of the largest financial groups in Europe, which needed to make the transition to a new form of collection and processing of reports, entrusted us with this task.
Major Russian bank
Finance
Major Russian bank
ICL Services was approached by one of the top 100 largest banks in Russia in 2017. It was making plans to move the IT infrastructure from the head office to a commercial data processing centre to free up space and optimise the costs of cooling, electricity and communication channels. It was important to transfer the infrastructure without any loss of performance, in an uninterrupted mode.
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