Service Desk with Artificial Intelligence technologies
Service Desk with Artificial Intelligence technologies combines the experience in IT service gained by ICL Services when working with customers around the world. It is the first line of user support, using a set of standard and proven automation solutions that are highly flexible and customizable taking into account the specifics of the IT environment and customer processes.
Content Moderation for TikTok
Real-time content inspection for violation of publication rules set by platform owner.
IT equipment maintenance and repair
Hardware support, warranty and post-warranty maintenance of IT equipment
Field service and equipment repair
This service includes field maintenance and repairs of IT systems and engineering equipment
Local technical support and equipment repair
This service includes local technical support for users on site, maintenance and repair of IT systems and engineering equipment, management of IT assets and licenses.
This service involves provision of technical specialists or managers who would work under control and supervision of the Customer.
Directory service support
Remote support of a company’s directory service infrastructure (Microsoft Active directory or other directory service solutions)
Infrastructure applications and services administration
Management and maintaining of IT infrastructure applications and services
Backup and data recovery service
Complex Solution to ensure data integrity in cases when they may be damaged due to software, hardware and other factors
Solutions for centralized management of enterprise environments
Service to standardize and automate management processes of the corporate IT infrastructure
Messaging systems support
E-mail, instant messaging and collaboration systems (calls, shared access to desktop) support
Storage system management
Data storage systems (DSS) of the majority of vendors and system types (SAN, NAS, CAS) management
Services for ITSM systems
Service of IT service quality control and measurement, IT service cost measurement
Migration to OS and Database
ICL Services offers a complex solution for migrating to a new server and client operation system and new database versions. We provide a flexible, professional and highly effective migration service, using our best practices and solutions.
The end-to-end solution for the next generation workplace enabling users to safely access corporate data at any time, from any device and location.
WORK SYSTEM FEATURES
The service provides a stable and predictable performance for corporate workstations and allows you to manage effectively the configuration of the workplace, based on business needs.
Software Asset Management
SAM is the service for managing software as an asset aimed at TCO reduction as well as minimization of legal, financial and reputational risks related to software usage.
Mobile Device Management
Service of supporting and implementation of Mobile Device Management: supporting, implementation, consulting, design, integration with the customer’s environment, as well as migration to the cloud.
Comprehensive monitoring of the customer’s IT infrastructure
A Comprehensive service for the monitoring of the customer’s IT infrastructure health, using ICL Services’ technical tools and resources.
Applications maintenance and support
Applications management provides continuity of operation of your applications as well as ability to develop them in accordance with business needs
SharePoint applications management
Tailoring, creating, support and development of MS Sharepoint-based applications
Application and Database migration service
Service provides migration of applications, based on Microsoft, Oracle, VB, ASP products to newer versions with low costs and minimum downtime
Application development for the mobile platforms
Design and implementation of mobile applications for Google Android, iOS, Windows Phone/Windows 8 operating systems, including cross-platform solutions based on Xamarin
Design and development of software in any phase of the life-cycle (e.g. implementation of the high-performance application solutions or adaptation of the packaged software to the requirements of your company).
Independent testing service
Service for software testing, development of a testing process from scratch, testing training and consulting
IT Infrastructure Consulting
The service performs analysis of complex IT systems or individual components and creates proposals for their improvement
Software development consulting
Consulting in software development and software solution selection. We support our clients in defining requirements, selecting solution architecture and underlying technologies that can resolve existing business problems and increase efficiency and manageability.
Development and implementation of ITSM processes improvement program
Development of a program aimed at quality improvement of the IT services delivery and implemented through the improvement of IT service management processes
IT Capacity Management
Reducing the cost of IT infrastructure maintenance through flexible problem-specific IT capacity management
Datacenter Discovery, Strategy Assessment and Optimization
Strategic alternative analysis on planning, implementation and management of corporate DCs as well as the optimization and transformation of IT infrastructure
MONITORING OF THE OPERATION OF BUSINESS APPLICATIONS
Dynatrace solutions ensure early diagnosis and preventive analytics on IT service operations from an end user’s perspective and individual IT infrastructure elements before critical alerts appear.
Virtual Reality/Augmented Reality
We create applications to simulate real events in virtual (VR) or augmented (AR) realities.
Intelligent automation via RPA platform
We suggest using technology to automate routine tasks associated with manual data entry and processing. Interaction with Customer's applications is carried out through the existing user interface without user intervention and the use of the enterprise service bus (ESB). Robotization is not a replacement for automation, but what complements it, speeding up the processing of individual manual steps and eliminating inevitable human errors.
Development, Implementation and Support for IoT Solutions
IoT solutions open up a new dimension for business owners to look at their company and help create a data-driven development strategy. The company gains a previously unattainable speed of operations, transparency of processes and opportunities for their optimization, and labor safety and other aspects of the company's activity also increase to a new level.
Fire protection system
The service helps protect people and property from the effects of dangerous fire factors and (or) limit its consequences.
Integrated Security systems
The service enables prediction and timely detection and elimination of security threats to personnel and resources of the facility by way of installing special technical means. It also allows controlling access to the facility on the part of employees, visitors and vehicles. Tracking of hours worked by employees.
ASNA is the largest federal organization with more than 10,000 drugstores. ICL Services maintains ASNA terminals: installs, puts into operation, repairs, monitors their condition, consults the users, and solves problems remotely.
Нigh-voltage transmission system operator
The key requirement from the customer was to build a knowledgeable, reliable and proactive team that provides 2nd and 3rd line support.
Large-scale railway company from the UK
A large-scale UK railway company, together with our key partner Fujitsu, has developed a mobile application with which operators sold and printed train tickets on a mobile printer directly in a moving train or on a platform. The customer needed to test the operation of the equipment.
Manufacturer of materials for electronic and energy industries
The decision to outsource IT infrastructure support was caused by a change in the IT Business Strategy driven by the need to design IT services in a flexible manner from a service cost perspective, and the migration of applications to cloud services.
National pharmaceutical distributor
Customer needs flexible management of IT service volume, costs and development timelines, as well as transparent service reports and measurable IT service quality.
The project was commissioned by a Russian financial institution, when its IT Department planned to upgrade the organisation's server hardware and find a contractor that would be able to provide maintenance and support for the vendor's equipment. This job has been taken on by ICL Services.
MAJOR AUTOMOBILE COMPANY
A large-scale automotive company failed to organize a technical support for launching of a new IT system in time. The ICL Services team has developed all the necessary documentation for technical support, and later it began accepting applications and requests from users.
Tire & Rubber Company
The key requirement from Goodyear was to build an intellectual and reliable team that can provide 2nd and 3rd line support with a high quality service.
Largest petrochemical companies in Russia
One of the largest petrochemical companies in Russia intended to simplify communication with its current clients.
Information technology and communication
Spring Mobile Solutions
Spring Mobile Solutions was looking for a new outsourcing provider for its Service Desk. The high turnover of the previous partner's staff resulted in new employees asking a large number of the simplest questions to the second line support experts thus distracting them from solving more important problems.
The world-famous brand of fashion clothes
Due to increasing requirements of businesses to IT, support level and response time to requests, the customer decided to change service provider.
Design and construction company
Due to Windows XP going end of life, the customer decided to migrate its used machines onto Windows 7 operating system. This challenge required to move all line of business applications to Windows 7.
Information technology and communication
Belgium IT company
Our client has needed a solution to increase sales and improve customer service in the large retail chains in France and Belgium. EuroSTORE system has been chosen as the advanced retail solution that satisfies the business needs among other new and efficient solutions for retail business.
With regard to the attempt to reduce the overall expenses of the company (including IT expenses) the local team of customer's IT experts reduced.
Executive Board of Universiade 2013
In connection with a major sporting event, the customer needed to organize a technical support service in a limited timeframe. The purpose was to handle requests received from users/guests whose information systems needed a supporting services.
Support of IT infrastructure of the leading company Renaissance Capital
In accordance with Renaissance Capital strategy, directed to increase efficiency and cost-effectiveness in such areas as IT processes, external service providers including the ICL Services team have been engaged.
Since 2018, the Central Bank of Russia has ordered non-bank financial institutions to submit reports in the new XBRL format. An insurance company, part of one of the largest financial groups in Europe, which needed to make the transition to a new form of collection and processing of reports, entrusted us with this task.
Major Russian bank
ICL Services was approached by one of the top 100 largest banks in Russia in 2017. It was making plans to move the IT infrastructure from the head office to a commercial data processing centre to free up space and optimise the costs of cooling, electricity and communication channels. It was important to transfer the infrastructure without any loss of performance, in an uninterrupted mode.