Service Desk is a single point of contact for all requests from the customer in scope, related communications and effective resolution
IT equipment maintenance and repair
Hardware support, warranty and post-warranty maintenance of IT equipment
Repair and maintenance of workplaces
The service provides diagnosis, repair and maintenance of the customer’s automated workstations. The service is delivered both at the customer’s premises and at our service centres.
Maintenance of servers (software and hardware), setting up software and services, installation, diagnostics, and repair of additional equipment.
RDBMS (Relation Database Management System) Support includes remote management, analysis of end user databases and their performance
Directory service support
Remote support of a company’s directory service infrastructure (Microsoft Active directory or other directory service solutions)
Infrastructure applications and services administration
Management and maintaining of IT infrastructure applications and services
Security Management Service provides support of products and solutions designed around the centralized threat protection of business applications and IT systems, as well as the support of any ad hoc solutions
Backup and data recovery service
Complex Solution to ensure data integrity in cases when they may be damaged due to software, hardware and other factors
Remote support, maintaining, upgrading and monitoring of network infrastructure
Messaging systems support
E-mail, instant messaging and collaboration systems (calls, shared access to desktop) support
Services for ITSM systems
Service of IT service quality control and measurement, IT service cost measurement
Migration to OS and Database
ICL Services offers a complex solution for migrating to a new server and client operation system and new database versions. We provide a flexible, professional and highly effective migration service, using our best practices and solutions.
WORK SYSTEM FEATURES
The service provides a stable and predictable performance for corporate workstations and allows you to manage effectively the configuration of the workplace, based on business needs.
Workplace application lifecycle management services
WALMS enables enterprises to meet the growing business need for the availability and error-free application operation of all user devices and to reduce the total cost of ownership of user applications
Mobile Device Management
Service of supporting and implementation of Mobile Device Management: supporting, implementation, consulting, design, integration with the customer’s environment, as well as migration to the cloud.
Cloud solution based on OpenStack
Wide range of OpenStack-related services: consulting, solution design, software development, deployment, application and infrastructure migration to the cloud, full post-project support
Comprehensive monitoring of the customer’s IT infrastructure
A Comprehensive service for the monitoring of the customer’s IT infrastructure health, using ICL Services’ technical tools and resources.
Applications maintenance and support
Applications management provides continuity of operation of your applications as well as ability to develop them in accordance with business needs
SharePoint applications management
Tailoring, creating, support and development of MS Sharepoint-based applications
Application and Database migration service
Service provides migration of applications, based on Microsoft, Oracle, VB, ASP products to newer versions with low costs and minimum downtime
Application development for the mobile platforms
Design and implementation of mobile applications for Google Android, iOS, Windows Phone/Windows 8 operating systems, including cross-platform solutions based on Xamarin
Design and development of software in any phase of the life-cycle (e.g. implementation of the high-performance application solutions or adaptation of the packaged software to the requirements of your company).
Independent testing service
Service for software testing, development of a testing process from scratch, testing training and consulting
IT Infrastructure Consulting
The service performs analysis of complex IT systems or individual components and creates proposals for their improvement
Software development consulting
Consulting in software development and software solution selection. We support our clients in defining requirements, selecting solution architecture and underlying technologies that can resolve existing business problems and increase efficiency and manageability.
Development and implementation of ITSM processes improvement program
Development of a program aimed at quality improvement of the IT services delivery and implemented through the improvement of IT service management processes
IT Capacity Management
Reducing the cost of IT infrastructure maintenance through flexible problem-specific IT capacity management
Datacenter Discovery, Strategy Assessment and Optimization
Strategic alternative analysis on planning, implementation and management of corporate DCs as well as the optimization and transformation of IT infrastructure
MONITORING OF THE OPERATION OF BUSINESS APPLICATIONS
Dynatrace solutions ensure early diagnosis and preventive analytics on IT service operations from an end user’s perspective and individual IT infrastructure elements before critical alerts appear.
Virtual Reality/Augmented Reality
We create applications to simulate real events in virtual (VR) or augmented (AR) realities.
Intelligent automation via RPA platform
We suggest using technology to automate routine tasks associated with manual data entry and processing. Interaction with Customer's applications is carried out through the existing user interface without user intervention and the use of the enterprise service bus (ESB). Robotization is not a replacement for automation, but what complements it, speeding up the processing of individual manual steps and eliminating inevitable human errors.
Development, Implementation and Support for IoT Solutions
IoT solutions open up a new dimension for business owners to look at their company and help create a data-driven development strategy. The company gains a previously unattainable speed of operations, transparency of processes and opportunities for their optimization, and labor safety and other aspects of the company's activity also increase to a new level.
Fire protection system
The service helps protect people and property from the effects of dangerous fire factors and (or) limit its consequences.
Integrated Security systems
The service enables prediction and timely detection and elimination of security threats to personnel and resources of the facility by way of installing special technical means. It also allows controlling access to the facility on the part of employees, visitors and vehicles. Tracking of hours worked by employees.
Global Energy Company
To increase the speed of decision-making and inner interaction the Customer was interested in assessing the effectiveness of existing records management processes
The largest car manufacturer
During the past year’s economic downturn in the global economy cost management has become top priority for most of companies in the car industry. As a result, the customer aimed to implement a robust plan to enhance the business, with the objective to return to sustainable profitability.
Russian agricultural holding
Customer faced significant challenges associated with the support and evolution of its heterogeneous IT environment conditioned by the rapid and expansive growth. The Customer's IT department could not justify for top managers the need to invest in the development of network infrastructure and its standardization. ICL Services conducted an audit of the systems, identified bottlenecks, and helped the Customer's IT department obtain approval for the investment project on the transformation and optimization of the IT environment.
Tire & Rubber Company
The key requirement from Goodyear was to build an intellectual and reliable team that can provide 2nd and 3rd line support with a high quality service.
During expanding of its business, the customer faced a problem of variety of warehouse management systems (WMS systems) and applications that are used by its local branches.
With regard to the attempt to reduce the overall expenses of the company (including IT expenses) the local team of customer's IT experts reduced.
Executive Board of Universiade 2013
In connection with a major sporting event, the customer needed to organize a technical support service in a limited timeframe. The purpose was to handle requests received from users/guests whose information systems needed a supporting services.
The customer needed a system that would reduce theft, prove its occurrence and ensure surveillance at the prepackaging, packaging and storage sites.
Finnish retail company
The customer required a quality retail management system serving specific business needs of the company with cost-effective maintenance and deployment to new stores.
Largest petrochemical companies in Russia
One of the largest petrochemical companies in Russia intended to simplify communication with its current clients.
Implementation of ERP-system on a machine engineering plant
A large machine engineering plant migrated from monthly planning to a planning approach by order. The existing isolated systems were not suitable for this scenario. Company decided to implement ERP-system and asked ICL Services for help.
Manufacturer of dental materials and appliances
A manufacturer of dental materials and appliances contacted ICL Services regarding creation of a mobile app for forwarders
Large international pharmaceutical company
The customer needed comprehensive equipment and software service and support. Since August 2015, the ICL Services has been providing the Company with a full stack of support services for about 2,000 employees.
Support of IT infrastructure of the leading company Renaissance Capital
In accordance with Renaissance Capital strategy, directed to increase efficiency and cost-effectiveness in such areas as IT processes, external service providers including the ICL Services team have been engaged.
Нigh-voltage transmission system operator
The key requirement from the customer was to build a knowledgeable, reliable and proactive team that provides 2nd and 3rd line support.
Energy Company of Bashkortostan
More strict requirements to quality of service prompted the companies to build processes shifting the focus from the relationship with the customer to the customer itself.
Personal care products manufacturer
Due to Windows XP going end of life, the customer decided to migrate its used machines onto Windows 7 operating system. This challenge required to move all line of business applications to Windows 7.
Major Russian bank
ICL Services was approached by one of the top 100 largest banks in Russia in 2017. It was making plans to move the IT infrastructure from the head office to a commercial data processing centre to free up space and optimise the costs of cooling, electricity and communication channels. It was important to transfer the infrastructure without any loss of performance, in an uninterrupted mode.