Professional it outsourcing from the company ICL Services

ICL Services
Artificial Intelligence

ICL services

About company

We turn complex into simple and reliable

News

Free testing of the new workplace management system

13 March

Free testing of the new workplace management system

ICL Services invites public organizations and businesses to join a series of free pilot projects to test the Colibri-ARM, a platform which allows to manage IT infrastructure in heterogeneous environments (Windows, Linux) from a single console.

Partnership between ICL Services and Ideco

9 March

Partnership between ICL Services and Ideco

ICL Services and Ideco, a Russian software developer, have signed a partnership agreement. The two companies will join forces to develop InfoSec projects.

Cloud and ICL Services to jointly help Russian companies move to the cloud

2 March

Cloud and ICL Services to jointly help Russian companies move to the cloud

Cloud provider of services and services Cloud (Cloud Technologies LLC) announces a partnership with ICL Services. The nearest plans include joint projects on migration to cloud services.

ICL Services becomes first certified integrating partner of Private Cloud by VK

25 January

ICL Services becomes first certified integrating partner of Private Cloud by VK

ICL Services became the first company in Russia certified to operate VK's Private Cloud platform. With certification, service providers can offer businesses VK Cloud to deploy and manage cloud platforms and create private clouds using their own hardware.

Services

IT infrastructure

Applications

Consulting

Digital solutions

System integration

IT Infrastructure

Consulting

Digital solutions

system integration

Service Desk with Artificial Intelligence technologies

Service Desk with Artificial Intelligence technologies combines the experience in IT service gained by ICL Services when working with customers around the world. It is the first line of user support, using a set of standard and proven automation solutions that are highly flexible and customizable taking into account the specifics of the IT environment and customer processes.

Contact Center

The Contact Center service (CC) allows you to reduce your CC management cost by outsourcing the reception and processing of requests from end users.

IT equipment maintenance and repair

Hardware support, warranty and post-warranty maintenance of IT equipment

Repair and maintenance of workplaces

The service provides diagnosis, repair and maintenance of the customer’s automated workstations. The service is delivered both at the customer’s premises and at our service centres.

Field service and equipment repair

This service includes field maintenance and repairs of IT systems and engineering equipment

Local technical support and equipment repair

This service includes local technical support for users on site, maintenance and repair of IT systems and engineering equipment, management of IT assets and licenses.

Agency labor

This service involves provision of technical specialists or managers who would work under control and supervision of the Customer.

Database administration

RDBMS (Relation Database Management System) Support includes remote management, analysis of end user databases and their performance

Directory service support

Remote support of a company’s directory service infrastructure (Microsoft Active directory or other directory service solutions)

Management and support for virtualization platforms

Support services for virtualized platforms

Infrastructure applications and services administration

Management and maintaining of IT infrastructure applications and services

Security management

Security Management Service provides support of products and solutions designed around the centralized threat protection of business applications and IT systems, as well as the support of any ad hoc solutions

Backup and data recovery service

Complex Solution to ensure data integrity in cases when they may be damaged due to software, hardware and other factors

Solutions for centralized management of enterprise environments

Service to standardize and automate management processes of the corporate IT infrastructure

SERVER SUPPORT SERVICE

Remote server operating systems support

Network administration

Remote support, maintaining, upgrading and monitoring of network infrastructure

Messaging systems support

E-mail, instant messaging and collaboration systems (calls, shared access to desktop) support

Storage system management

Data storage systems (DSS) of the majority of vendors and system types (SAN, NAS, CAS) management

Services for ITSM systems

Service of IT service quality control and measurement, IT service cost measurement

IT infrastructure design

Design technical solutions with any complexity and functionality

Migration to OS and Database

ICL Services offers a complex solution for migrating to a new server and client operation system and new database versions. We provide a flexible, professional and highly effective migration service, using our best practices and solutions.

Workplace Virtualization

The end-to-end solution for the next generation workplace enabling users to safely access corporate data at any time, from any device and location.

WORK SYSTEM FEATURES

The service provides a stable and predictable performance for corporate workstations and allows you to manage effectively the configuration of the workplace, based on business needs.

Workplace application lifecycle management services

WALMS enables enterprises to meet the growing business need for the availability and error-free application operation of all user devices and to reduce the total cost of ownership of user applications

End user device management

Centralized management of corporate End User Device

Software Asset Management

SAM is the service for managing software as an asset aimed at TCO reduction as well as minimization of legal, financial and reputational risks related to software usage.

Mobile Device Management

Service of supporting and implementation of Mobile Device Management: supporting, implementation, consulting, design, integration with the customer’s environment, as well as migration to the cloud.

Comprehensive monitoring of the customer’s IT infrastructure

A Comprehensive service for the monitoring of the customer’s IT infrastructure health, using ICL Services’ technical tools and resources.

ICL Cloud Infrastructure as a Service Platform

Instantly provision a Virtual Datacenter in the hybrid ICL Cloud platform — affordable OpenStack and reliable VMware vCloud will deliver the most optimal cost/performance ratio for your business

IT Infrastructure Consulting

The service performs analysis of complex IT systems or individual components and creates proposals for their improvement

Software development consulting

Consulting in software development and software solution selection. We support our clients in defining requirements, selecting solution architecture and underlying technologies that can resolve existing business problems and increase efficiency and manageability.

Development and implementation of ITSM processes improvement program

Development of a program aimed at quality improvement of the IT services delivery and implemented through the improvement of IT service management processes

Analysis of the IT processes effectiveness

With the use of process traces at its core, IT process mining and visualization service enables its customer to establish the actual flow of their it processes promptly and with minimal costs

IT Audit

IT Capacity Management

Reducing the cost of IT infrastructure maintenance through flexible problem-specific IT capacity management

IT services availability management

Reducing the risks and financial losses of business through flexible IT services availability management of company

IT Security Assessment

Service to study and locate IT security vulnerabilities and risks

MONITORING OF THE OPERATION OF BUSINESS APPLICATIONS

Dynatrace solutions ensure early diagnosis and preventive analytics on IT service operations from an end user’s perspective and individual IT infrastructure elements before critical alerts appear.

Virtual Reality/Augmented Reality

We create applications to simulate real events in virtual (VR) or augmented (AR) realities.

Intelligent automation via RPA platform

We suggest using technology to automate routine tasks associated with manual data entry and processing. Interaction with Customer's applications is carried out through the existing user interface without user intervention and the use of the enterprise service bus (ESB). Robotization is not a replacement for automation, but what complements it, speeding up the processing of individual manual steps and eliminating inevitable human errors.

Development, Implementation and Support for IoT Solutions

IoT solutions open up a new dimension for business owners to look at their company and help create a data-driven development strategy. The company gains a previously unattainable speed of operations, transparency of processes and opportunities for their optimization, and labor safety and other aspects of the company's activity also increase to a new level.

Intelligent Transport Systems (ITSs)

Optimising and improving the safety of urban transport infrastructure through the use of IT solutions.

Fire protection system

The service helps protect people and property from the effects of dangerous fire factors and (or) limit its consequences.

Integrated Security systems

The service enables prediction and timely detection and elimination of security threats to personnel and resources of the facility by way of installing special technical means. It also allows controlling access to the facility on the part of employees, visitors and vehicles. Tracking of hours worked by employees.

Information security services

ICT infrastructure solutions

Engineering systems and solutions

Projects

The customer determined the readiness of information protection systems for internal and external threats and received a third-party security assessment.

European bank

Support was provided for the customer's IT infrastructure at the information, operational and engineering levels of service, as well as support for business-critical apps.

A major russian food retailer

A major russian food retailer

Full support, maintenance and development of Dynamics AX. As a result of the pilot project, ICL Services was able to win a contract to provide a support for 75% of the stores.

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