Service Desk with Artificial Intelligence technologies
Service Desk with Artificial Intelligence technologies combines the experience in IT service gained by ICL Services when working with customers around the world. It is the first line of user support, using a set of standard and proven automation solutions that are highly flexible and customizable taking into account the specifics of the IT environment and customer processes.
IT equipment maintenance and repair
Hardware support, warranty and post-warranty maintenance of IT equipment
Repair and maintenance of workplaces
The service provides diagnosis, repair and maintenance of the customer’s automated workstations. The service is delivered both at the customer’s premises and at our service centres.
Local technical support and equipment repair
This service includes local technical support for users on site, maintenance and repair of IT systems and engineering equipment, management of IT assets and licenses.
This service involves provision of technical specialists or managers who would work under control and supervision of the Customer.
RDBMS (Relation Database Management System) Support includes remote management, analysis of end user databases and their performance
Infrastructure applications and services administration
Management and maintaining of IT infrastructure applications and services
Security Management Service provides support of products and solutions designed around the centralized threat protection of business applications and IT systems, as well as the support of any ad hoc solutions
Solutions for centralized management of enterprise environments
Service to standardize and automate management processes of the corporate IT infrastructure
Remote support, maintaining, upgrading and monitoring of network infrastructure
Storage system management
Data storage systems (DSS) of the majority of vendors and system types (SAN, NAS, CAS) management
Services for ITSM systems
Service of IT service quality control and measurement, IT service cost measurement
The end-to-end solution for the next generation workplace enabling users to safely access corporate data at any time, from any device and location.
WORK SYSTEM FEATURES
The service provides a stable and predictable performance for corporate workstations and allows you to manage effectively the configuration of the workplace, based on business needs.
Workplace application lifecycle management services
WALMS enables enterprises to meet the growing business need for the availability and error-free application operation of all user devices and to reduce the total cost of ownership of user applications
Software Asset Management
SAM is the service for managing software as an asset aimed at TCO reduction as well as minimization of legal, financial and reputational risks related to software usage.
Mobile Device Management
Service of supporting and implementation of Mobile Device Management: supporting, implementation, consulting, design, integration with the customer’s environment, as well as migration to the cloud.
Cloud solution based on OpenStack
Wide range of OpenStack-related services: consulting, solution design, software development, deployment, application and infrastructure migration to the cloud, full post-project support
Applications maintenance and support
Applications management provides continuity of operation of your applications as well as ability to develop them in accordance with business needs
SharePoint applications management
Tailoring, creating, support and development of MS Sharepoint-based applications
Application and Database migration service
Service provides migration of applications, based on Microsoft, Oracle, VB, ASP products to newer versions with low costs and minimum downtime
Application development for the mobile platforms
Design and implementation of mobile applications for Google Android, iOS, Windows Phone/Windows 8 operating systems, including cross-platform solutions based on Xamarin
Design and development of software in any phase of the life-cycle (e.g. implementation of the high-performance application solutions or adaptation of the packaged software to the requirements of your company).
Independent testing service
Service for software testing, development of a testing process from scratch, testing training and consulting
IT Infrastructure Consulting
The service performs analysis of complex IT systems or individual components and creates proposals for their improvement
Software development consulting
Consulting in software development and software solution selection. We support our clients in defining requirements, selecting solution architecture and underlying technologies that can resolve existing business problems and increase efficiency and manageability.
Development and implementation of ITSM processes improvement program
Development of a program aimed at quality improvement of the IT services delivery and implemented through the improvement of IT service management processes
IT Capacity Management
Reducing the cost of IT infrastructure maintenance through flexible problem-specific IT capacity management
Datacenter Discovery, Strategy Assessment and Optimization
Strategic alternative analysis on planning, implementation and management of corporate DCs as well as the optimization and transformation of IT infrastructure
MONITORING OF THE OPERATION OF BUSINESS APPLICATIONS
Dynatrace solutions ensure early diagnosis and preventive analytics on IT service operations from an end user’s perspective and individual IT infrastructure elements before critical alerts appear.
Virtual Reality/Augmented Reality
We create applications to simulate real events in virtual (VR) or augmented (AR) realities.
Intelligent automation via RPA platform
We suggest using technology to automate routine tasks associated with manual data entry and processing. Interaction with Customer's applications is carried out through the existing user interface without user intervention and the use of the enterprise service bus (ESB). Robotization is not a replacement for automation, but what complements it, speeding up the processing of individual manual steps and eliminating inevitable human errors.
Development, Implementation and Support for IoT Solutions
IoT solutions open up a new dimension for business owners to look at their company and help create a data-driven development strategy. The company gains a previously unattainable speed of operations, transparency of processes and opportunities for their optimization, and labor safety and other aspects of the company's activity also increase to a new level.
Fire protection system
The service helps protect people and property from the effects of dangerous fire factors and (or) limit its consequences.
Integrated Security systems
The service enables prediction and timely detection and elimination of security threats to personnel and resources of the facility by way of installing special technical means. It also allows controlling access to the facility on the part of employees, visitors and vehicles. Tracking of hours worked by employees.
Global Energy Company
To increase the speed of decision-making and inner interaction the Customer was interested in assessing the effectiveness of existing records management processes
During expanding of its business, the customer faced a problem of variety of warehouse management systems (WMS systems) and applications that are used by its local branches.
One of the major credit institutions in Russia
One of the major credit institutions in Russia experienced problems with its internet banking system, with end users often unable to access the service.
The customer needed a system that would reduce theft, prove its occurrence and ensure surveillance at the prepackaging, packaging and storage sites.
Aluminum Production Company
Due to the financial crisis consequences and a severe IT budget cut, the company has made a decision to find a new partner to implement their IT outsourcing strategy.
Implementation of ERP-system on a machine engineering plant
A large machine engineering plant migrated from monthly planning to a planning approach by order. The existing isolated systems were not suitable for this scenario. Company decided to implement ERP-system and asked ICL Services for help.
Since 2018, the Central Bank of Russia has ordered non-bank financial institutions to submit reports in the new XBRL format. An insurance company, part of one of the largest financial groups in Europe, which needed to make the transition to a new form of collection and processing of reports, entrusted us with this task.
Information technology and communication
Global IT Company
Reduce cost and improve quality by outsourcing application support and development to third-party provider.
Information technology and communication
IT company in Central Europe
Customer wanted to find a reliable partner that would be able in the short period of time accomplish the knowledge transfer without any impact on the quality of provided services. There was a need for an effective team of professionals covering various technological streams that could optimize current solutions and improve the quality with the minimum of investment.
Russian cosmetics retailer
ICL Services reorganized the entire information and communication infrastructure of the company, so that the systems would exchange data via the data bus. The data bus implementation allowed to accelerate key business processes by 5–30% and also improve system performance. In the future, the company may develop new business systems based on the data bus.
Resources of the entire company are focused on achieving strategic business tasks. In light of this, there are insufficient resources for office equipment maintenance. In order to standardize working processes and ensure higher efficiency of the company operation, a unified-standard-based maintenance of the printing service has become necessary for all geographically distributed subdivisions. Lack of control and statistics when it comes to the amount of print jobs on each customer device. Need to control and minimize equipment maintenance expenses.
Managing Company of SEZ “Innopolis”
ICL Services specialists helped improve the IT service structure for the managing company of Innopolis. They identified current infrastructural issues and risks, and advised on management methodologies. Thanks to the audit and recommendations, the company can implement the optimal structure for its IT service and determine its staff.
Information technology and communication
IT company in UK
It was vital for customer that parther had capabilities and skills to perform a smooth service transition and provide excellend and qualified service, and adhere to/improve service levels.
One of the leaders of the Russian life insurance market with more than 90 offices across the country.
In August 2018, one of the largest Russian insurance companies approached ICL Services. The company improved the service for clients and agents but was not satisfied with the rate of introduction of new functions. With the help of ICL Services, the company reduced the percentage of tasks being returned for revision by 9 times in the first two months of cooperation.
Household appliance maker company
Given the economic climate and competitive pressures the prime objective is to reduce its ongoing IT support costs by transferring IT support services to the professional outsourcing company, virtualizing and standardizing IT solutions.
The Customer required ICL Services to build a highly experienced team which is able provide a Service Desk support with impeccable quality of service in English and Russian languages and effective use of resources.
The project was commissioned by a Russian financial institution, when its IT Department planned to upgrade the organisation's server hardware and find a contractor that would be able to provide maintenance and support for the vendor's equipment. This job has been taken on by ICL Services.