World-Class IT Managed Services Optimization of the data center - evaluation and analysisof company's strategic alternatives Digital technologies for business ICL Services Datacenter discovery,Strategy assessment and Optimization Artificial Intelligence News 11 March ICL Services delivers digital transformation of Service Desk The customers now can receive support on the first line using digital service channels. 4 March New job: when you go to interviews like it's your home... is there an end in sight? Сandidate selection process is seriously modifying. Read here about modern and classical tools which ICL Services uses nowadays. 25 February ICL Services Named to The 2020 Global Outsourcing 100 ICL Services has confirmed its title as one of the best outsourcing companies in the world and has once again been named to The Best of The Global Outsourcing 100 List by the International Association of Outsourcing Professionals (IAOP). 31 January What will the year 2019 be best remembered for in the IT industry? In July 2017, Russia adopted the Russian Digital Economy Programme with an expected annual budget of $1.8 billion for the period until 2025. The programme is quite comprehensive. Services IT Infrastructure Applications Consulting Digital solutions Service Desk Service Desk is a single point of contact for all requests from the customer in scope, related communications and effective resolution IT equipment maintenance and repair Hardware support, warranty and post-warranty maintenance of IT equipment Repair and maintenance of workplaces The service provides diagnosis, repair and maintenance of the customer’s automated workstations. The service is delivered both at the customer’s premises and at our service centres. Print management service Analysis, optimisation and control of the printing process. A service that allows you to reduce printing costs and to ensure the smooth operation of the printing equipment. Server maintenance Maintenance of servers (software and hardware), setting up software and services, installation, diagnostics, and repair of additional equipment. Database administration RDBMS (Relation Database Management System) Support includes remote management, analysis of end user databases and their performance Directory service support Remote support of a company’s directory service infrastructure (Microsoft Active directory or other directory service solutions) Management and support for virtualization platforms Support services for virtualized platforms Infrastructure applications and services administration Management and maintaining of IT infrastructure applications and services Security management Security Management Service provides support of products and solutions designed around the centralized threat protection of business applications and IT systems, as well as the support of any ad hoc solutions Backup and data recovery service Complex Solution to ensure data integrity in cases when they may be damaged due to software, hardware and other factors Solutions for centralized management of enterprise environments Service to standardize and automate management processes of the corporate IT infrastructure SERVER SUPPORT SERVICE Remote server operating systems support Network administration Remote support, maintaining, upgrading and monitoring of network infrastructure Messaging systems support E-mail, instant messaging and collaboration systems (calls, shared access to desktop) support Storage system management Data storage systems (DSS) of the majority of vendors and system types (SAN, NAS, CAS) management Services for ITSM systems Service of IT service quality control and measurement, IT service cost measurement IT infrastructure design Design technical solutions with any complexity and functionality Migration to OS and Database ICL Services offers a complex solution for migrating to a new server and client operation system and new database versions. We provide a flexible, professional and highly effective migration service, using our best practices and solutions. Workplace Virtualization The end-to-end solution for the next generation workplace enabling users to safely access corporate data at any time, from any device and location. WORK SYSTEM FEATURES The service provides a stable and predictable performance for corporate workstations and allows you to manage effectively the configuration of the workplace, based on business needs. Workplace application lifecycle management services WALMS enables enterprises to meet the growing business need for the availability and error-free application operation of all user devices and to reduce the total cost of ownership of user applications End user device management Centralized management of corporate End User Device Software Asset Management SAM is the service for managing software as an asset aimed at TCO reduction as well as minimization of legal, financial and reputational risks related to software usage. Mobile Device Management Service of supporting and implementation of Mobile Device Management: supporting, implementation, consulting, design, integration with the customer’s environment, as well as migration to the cloud. Cloud solution based on OpenStack Wide range of OpenStack-related services: consulting, solution design, software development, deployment, application and infrastructure migration to the cloud, full post-project support Comprehensive monitoring of the customer’s IT infrastructure A Comprehensive service for the monitoring of the customer’s IT infrastructure health, using ICL Services’ technical tools and resources. ICL Cloud Infrastructure as a Service Platform Instantly provision a Virtual Datacenter in the hybrid ICL Cloud platform — affordable OpenStack and reliable VMware vCloud will deliver the most optimal cost/performance ratio for your business Applications maintenance and support Applications management provides continuity of operation of your applications as well as ability to develop them in accordance with business needs SharePoint applications management Tailoring, creating, support and development of MS Sharepoint-based applications Application and Database migration service Service provides migration of applications, based on Microsoft, Oracle, VB, ASP products to newer versions with low costs and minimum downtime Software integration Application integration service and maintenance of integration platforms allow you to organize the work with corporate data of any level and to avoid data loss and inconsistency. Application development for the mobile platforms Design and implementation of mobile applications for Google Android, iOS, Windows Phone/Windows 8 operating systems, including cross-platform solutions based on Xamarin Software development Design and development of software in any phase of the life-cycle (e.g. implementation of the high-performance application solutions or adaptation of the packaged software to the requirements of your company). Independent testing service Service for software testing, development of a testing process from scratch, testing training and consulting Development and support of solutions based on Microsoft Dynamics AX The ICL Services team provides services for developing and maintaining solutions on the Microsoft Dynamics AX platform of any version. Development and maintenance of 1C solutions IT Infrastructure Consulting The service performs analysis of complex IT systems or individual components and creates proposals for their improvement Software development consulting Consulting in software development and software solution selection. We support our clients in defining requirements, selecting solution architecture and underlying technologies that can resolve existing business problems and increase efficiency and manageability. Development and implementation of ITSM processes improvement program Development of a program aimed at quality improvement of the IT services delivery and implemented through the improvement of IT service management processes Analysis of the IT processes effectiveness With the use of process traces at its core, IT process mining and visualization service enables its customer to establish the actual flow of their it processes promptly and with minimal costs IT Audit IT Capacity Management Reducing the cost of IT infrastructure maintenance through flexible problem-specific IT capacity management Datacenter Discovery, Strategy Assessment and Optimization Strategic alternative analysis on planning, implementation and management of corporate DCs as well as the optimization and transformation of IT infrastructure IT services availability management Reducing the risks and financial losses of business through flexible IT services availability management of company IT Security Assessment Service to study and locate IT security vulnerabilities and risks XBRL format reports automation XWand solution implementation and maintenance for submitting reports in XBRL format MONITORING OF THE OPERATION OF BUSINESS APPLICATIONS Dynatrace solutions ensure early diagnosis and preventive analytics on IT service operations from an end user’s perspective and individual IT infrastructure elements before critical alerts appear. Virtual Reality/Augmented Reality We create applications to simulate real events in virtual (VR) or augmented (AR) realities. Intelligent automation via RPA platform We suggest using technology to automate routine tasks associated with manual data entry and processing. Interaction with Customer's applications is carried out through the existing user interface without user intervention and the use of the enterprise service bus (ESB). Robotization is not a replacement for automation, but what complements it, speeding up the processing of individual manual steps and eliminating inevitable human errors. Development, Implementation and Support for IoT Solutions IoT solutions open up a new dimension for business owners to look at their company and help create a data-driven development strategy. The company gains a previously unattainable speed of operations, transparency of processes and opportunities for their optimization, and labor safety and other aspects of the company's activity also increase to a new level. Projects Information technology and communication IT company in UK It was vital for customer that parther had capabilities and skills to perform a smooth service transition and provide excellend and qualified service, and adhere to/improve service levels. Logistics Large-scale railway company from the UK A large-scale UK railway company, together with our key partner Fujitsu, has developed a mobile application with which operators sold and printed train tickets on a mobile printer directly in a moving train or on a platform. The customer needed to test the operation of the equipment. Finance European bank With regard to the attempt to reduce the overall expenses of the company (including IT expenses) the local team of customer's IT experts reduced. Energy Global Energy Company To increase the speed of decision-making and inner interaction the Customer was interested in assessing the effectiveness of existing records management processes Services sector ASNA ASNA is the largest federal organization with more than 10,000 drugstores. ICL Services maintains ASNA terminals: installs, puts into operation, repairs, monitors their condition, consults the users, and solves problems remotely. Information technology and communication Mobile app developer A developer of mobile apps for car owners contacted ICL Service. Retail Procurement company This customer needed to optimize their operational costs and supply chain to achieve competitive pricing for branded products. Industrial sector Personal care products manufacturer Due to Windows XP going end of life, the customer decided to migrate its used machines onto Windows 7 operating system. This challenge required to move all line of business applications to Windows 7. Services sector Kelly Services Resources of the entire company are focused on achieving strategic business tasks. In light of this, there are insufficient resources for office equipment maintenance. In order to standardize working processes and ensure higher efficiency of the company operation, a unified-standard-based maintenance of the printing service has become necessary for all geographically distributed subdivisions. Lack of control and statistics when it comes to the amount of print jobs on each customer device. Need to control and minimize equipment maintenance expenses. Finance Major Russian Bank The customer had a developed digital line, and in addition to it, it was necessary to form a team of test engineers from scratch, who will work in the bank for information security purposes. The Customer needed a large team of specialists, so it was decided to train test engineers and relocate them to the customer. Information technology and communication Global IT Company Reduce cost and improve quality by outsourcing application support and development to third-party provider. Retail Large-scale dairy plant in Latvia Large-scale dairy plant in Latvia implemented Microsoft Dynamics Axapta and Navision ERP system. However, the company was unsatisfied with the support from the previous contractor and contacted ICL Services. Within ten months of support of Axapta and Navision, developers and analysts made major integrations, supplemented the functionality of the systems and simplified the work for customer employees. Information technology and communication Freelance.de The Customer was not able independently to change the architecture of own infrastructure. Information technology and communication Spring Mobile Solutions Spring Mobile Solutions was looking for a new outsourcing provider for its Service Desk. The high turnover of the previous partner's staff resulted in new employees asking a large number of the simplest questions to the second line support experts thus distracting them from solving more important problems. Industrial sector The largest car manufacturer During the past year’s economic downturn in the global economy cost management has become top priority for most of companies in the car industry. As a result, the customer aimed to implement a robust plan to enhance the business, with the objective to return to sustainable profitability. Construction Foreign Building Concern (support for 1C applications) Construction Foreign Building Concern Finnish Building Concern adjusted IT-support of Russian offices in accordance with the standards applied in other countries, namely, a single partner provided the first and second support line for customers in all countries, where the company operated. There were no single contact point and dedicated first line for receiving of calls and handling of applications in Russia. ICL Services proposed implementation of remote Service Desk and optimization of IT-support cost. Retail National pharmaceutical distributor Customer needs flexible management of IT service volume, costs and development timelines, as well as transparent service reports and measurable IT service quality.
