ICL Services
Services
Services
All services it helper
IT Infrastructure
Customer Services
Customer Services
Customer Services
Service Desk with Artificial Intelligence technologies
Technical and Maintenance Services
Technical and Maintenance Services
Technical and Maintenance Services
IT equipment maintenance and repair Repair and maintenance of workplaces Field service and equipment repair Local technical support and equipment repair Agency labor
IT Infrastructure Management
IT Infrastructure Management
IT Infrastructure Management
Infrastructure applications and services administration Directory service support SERVER SUPPORT SERVICE Database administration Storage system management Messaging systems support Network administration Solutions for centralized management of enterprise environments Backup and data recovery service Security management Management and support for virtualization platforms Services for ITSM systems
Professional IT Services
Professional IT Services
Professional IT Services
IT infrastructure design Migration to OS and Database
Workplace Management
Workplace Management
Workplace Management
WORK SYSTEM FEATURES Workplace application lifecycle management services End user device management Workplace Virtualization Software Asset Management Mobile Device Management
Сloud computing and virtualization
Сloud computing and virtualization
Сloud computing and virtualization
Cloud solution based on OpenStack Comprehensive monitoring of the customer’s IT infrastructure ICL Cloud Infrastructure as a Service Platform
Applications
Application Management and Outsourcing
Application Management and Outsourcing
Application Management and Outsourcing
Application and Database migration service Applications maintenance and support SharePoint applications management
Application Development, Integration and Independent Testing
Application Development, Integration and Independent Testing
Application Development, Integration and Independent Testing
Software development Software integration Application development for the mobile platforms Independent testing service Development and support of solutions based on Microsoft Dynamics AX Development and maintenance of 1C solutions Implementation and support of CRM systems
Implementation of business applications
XBRL format reports automation
Consulting
IT Consulting
IT Consulting
IT Consulting
Development and implementation of ITSM processes improvement program IT Capacity Management Software development consulting IT Infrastructure Consulting IT Audit IT Security Assessment IT services availability management Datacenter Discovery, Strategy Assessment and Optimization Analysis of the IT processes effectiveness
system integration
System integration
System integration
System integration
Engineering systems and solutions Fire protection system Integrated Security systems Information security services ICT infrastructure solutions
Digital solutions
Digital transformation
Digital transformation
Digital transformation
Virtual Reality/Augmented Reality MONITORING OF THE OPERATION OF BUSINESS APPLICATIONS Intelligent automation via RPA platform Development, Implementation and Support for IoT Solutions
Projects
Company
Company
ICL Services
History
Persons
Social responsibility
News
Career
Career
Career
Career in ICL Services
Career in ICL Services
Career in ICL Services Advantages of work in ICL Services
Vacancies
Vacancies
Vacancies System administration Infrastructure solutions development Business design
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ICL services

About company

We turn complex into simple and reliable

News

Transport of the Future
1 April
Transport of the Future
The penetration of modern information technologies into the transport industry in Russia is growing from year to year. Vladimir Kayurov, Senior Project Manager of ICL Services, talks about what IT solutions are already being used in Russian cities and what the future holds for them.
ICL Services Reaffirmed Leadership in the International Outsourcing Market
25 February
ICL Services Reaffirmed Leadership in the International Outsourcing Market
The International Association of Outsourcing Professionals has published a new list of the best companies in the world. ICL Services again entered the TOP 100 service providers as a Leader.
ICL Group Receives an Award for Contribution to the Development of the IT Industry
4 February
ICL Group Receives an Award for Contribution to the Development of the IT Industry
At the latest final board meeting, the Ministry of Digital Development of Public Administration, Information Technologies and Communications of the Republic of Tatarstan, ICL Group was awarded the Gratitude of the President of the Republic of Tatarstan for a great contribution to the development of the IT industry.
Real World AI: Warehouse Recognition System
22 January
Real World AI: Warehouse Recognition System
In the author's article on Medium, Damir Zalyaev, senior software design engineer at ICL Services, told the story of how machine learning technology has helped to improve the efficiency of work in the warehouse.
all news

Services

IT infrastructure

Applications

Consulting

Digital solutions

System integration

IT Infrastructure
Applications
Consulting
Digital solutions
system integration

Service Desk with Artificial Intelligence technologies

Service Desk with Artificial Intelligence technologies combines the experience in IT service gained by ICL Services when working with customers around the world. It is the first line of user support, using a set of standard and proven automation solutions that are highly flexible and customizable taking into account the specifics of the IT environment and customer processes.

IT equipment maintenance and repair

Hardware support, warranty and post-warranty maintenance of IT equipment

Repair and maintenance of workplaces

The service provides diagnosis, repair and maintenance of the customer’s automated workstations. The service is delivered both at the customer’s premises and at our service centres.

Field service and equipment repair

This service includes field maintenance and repairs of IT systems and engineering equipment

Local technical support and equipment repair

This service includes local technical support for users on site, maintenance and repair of IT systems and engineering equipment, management of IT assets and licenses.

Agency labor

This service involves provision of technical specialists or managers who would work under control and supervision of the Customer.

Database administration

RDBMS (Relation Database Management System) Support includes remote management, analysis of end user databases and their performance

Directory service support

Remote support of a company’s directory service infrastructure (Microsoft Active directory or other directory service solutions)

Management and support for virtualization platforms

Support services for virtualized platforms

Infrastructure applications and services administration

Management and maintaining of IT infrastructure applications and services

Security management

Security Management Service provides support of products and solutions designed around the centralized threat protection of business applications and IT systems, as well as the support of any ad hoc solutions

Backup and data recovery service

Complex Solution to ensure data integrity in cases when they may be damaged due to software, hardware and other factors

Solutions for centralized management of enterprise environments

Service to standardize and automate management processes of the corporate IT infrastructure

SERVER SUPPORT SERVICE

Remote server operating systems support

Network administration

Remote support, maintaining, upgrading and monitoring of network infrastructure

Messaging systems support

E-mail, instant messaging and collaboration systems (calls, shared access to desktop) support

Storage system management

Data storage systems (DSS) of the majority of vendors and system types (SAN, NAS, CAS) management

Services for ITSM systems

Service of IT service quality control and measurement, IT service cost measurement

IT infrastructure design

Design technical solutions with any complexity and functionality

Migration to OS and Database

ICL Services offers a complex solution for migrating to a new server and client operation system and new database versions. We provide a flexible, professional and highly effective migration service, using our best practices and solutions.

Workplace Virtualization

The end-to-end solution for the next generation workplace enabling users to safely access corporate data at any time, from any device and location.

WORK SYSTEM FEATURES

The service provides a stable and predictable performance for corporate workstations and allows you to manage effectively the configuration of the workplace, based on business needs.

Workplace application lifecycle management services

WALMS enables enterprises to meet the growing business need for the availability and error-free application operation of all user devices and to reduce the total cost of ownership of user applications

End user device management

Centralized management of corporate End User Device

Software Asset Management

SAM is the service for managing software as an asset aimed at TCO reduction as well as minimization of legal, financial and reputational risks related to software usage.

Mobile Device Management

Service of supporting and implementation of Mobile Device Management: supporting, implementation, consulting, design, integration with the customer’s environment, as well as migration to the cloud.

Cloud solution based on OpenStack

Wide range of OpenStack-related services: consulting, solution design, software development, deployment, application and infrastructure migration to the cloud, full post-project support

Comprehensive monitoring of the customer’s IT infrastructure

A Comprehensive service for the monitoring of the customer’s IT infrastructure health, using ICL Services’ technical tools and resources.

ICL Cloud Infrastructure as a Service Platform

Instantly provision a Virtual Datacenter in the hybrid ICL Cloud platform — affordable OpenStack and reliable VMware vCloud will deliver the most optimal cost/performance ratio for your business

Applications maintenance and support

Applications management provides continuity of operation of your applications as well as ability to develop them in accordance with business needs

SharePoint applications management

Tailoring, creating, support and development of MS Sharepoint-based applications

Application and Database migration service

Service provides migration of applications, based on Microsoft, Oracle, VB, ASP products to newer versions with low costs and minimum downtime

Software integration

Application integration service and maintenance of integration platforms allow you to organize the work with corporate data of any level and to avoid data loss and inconsistency.

Application development for the mobile platforms

Design and implementation of mobile applications for Google Android, iOS, Windows Phone/Windows 8 operating systems, including cross-platform solutions based on Xamarin

Software development

Design and development of software in any phase of the life-cycle (e.g. implementation of the high-performance application solutions or adaptation of the packaged software to the requirements of your company).

Independent testing service

Service for software testing, development of a testing process from scratch, testing training and consulting

Development and support of solutions based on Microsoft Dynamics AX

The ICL Services team provides services for developing and maintaining solutions on the Microsoft Dynamics AX platform of any version.

Development and maintenance of 1C solutions

Implementation and support of CRM systems

XBRL format reports automation

XWand solution implementation and maintenance for submitting reports in XBRL format

IT Infrastructure Consulting

The service performs analysis of complex IT systems or individual components and creates proposals for their improvement

Software development consulting

Consulting in software development and software solution selection. We support our clients in defining requirements, selecting solution architecture and underlying technologies that can resolve existing business problems and increase efficiency and manageability.

Development and implementation of ITSM processes improvement program

Development of a program aimed at quality improvement of the IT services delivery and implemented through the improvement of IT service management processes

Analysis of the IT processes effectiveness

With the use of process traces at its core, IT process mining and visualization service enables its customer to establish the actual flow of their it processes promptly and with minimal costs

IT Audit

IT Capacity Management

Reducing the cost of IT infrastructure maintenance through flexible problem-specific IT capacity management

Datacenter Discovery, Strategy Assessment and Optimization

Strategic alternative analysis on planning, implementation and management of corporate DCs as well as the optimization and transformation of IT infrastructure

IT services availability management

Reducing the risks and financial losses of business through flexible IT services availability management of company

IT Security Assessment

Service to study and locate IT security vulnerabilities and risks
All services

Projects

A cloud-based video surveillance service
Information technology and communication
A cloud-based video surveillance service
ICL Services specialists have identified several bottlenecks in the network and server infrastructure of a company offering video surveillance services. Based on an audit and a set of recommendations, the company can now plan its budget for an equipment upgrade.
Нigh-voltage transmission system operator
Energy
Нigh-voltage transmission system operator
The key requirement from the customer was to build a knowledgeable, reliable and proactive team that provides 2nd and 3rd line support.
Procurement company
Retail
Procurement company
This customer needed to optimize their operational costs and supply chain to achieve competitive pricing for branded products.
all projects

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