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Happy New Year 2020 for everyone!
30 December
Happy New Year 2020 for everyone!

Let 2020 will be a year of great victories and innovative solutions!

Benefits of Service Desk in Comparison with Local IT Professionals
27 September
Benefits of Service Desk in Comparison with Local IT Professionals
ICL Services helped the customer implement Service Desk and reduce IT support costs. Now 60% of the problems are solved by the first line support. 
Digital innovation: chatbots, RPA and ML in business service
25 September
Digital innovation: chatbots, RPA and ML in business service
We'll consider which options in the field of innovative technologies can be used for the benefit of business based on examples from ICL Services, an international IT service company. 
Delivery Excellence: a culture of continuous improvement
18 September
Delivery Excellence: a culture of continuous improvement
Continuous improvement is the basis for the success of any business.  ICL Services, a large IT service company, even created an internal unit for Delivery Excellence, which main purpose is precisely to introduce innovative changes to the company's practice. 

Services

IT Infrastructure
Applications
Consulting
Digital solutions

Service Desk

Service Desk is a single point of contact for all requests from the customer in scope, related communications and effective resolution

IT equipment maintenance and repair

Hardware support, warranty and post-warranty maintenance of IT equipment

Repair and maintenance of AWS

The service provides diagnosis, repair and maintenance of the customer’s automated workstations. The service is delivered both at the customer’s premises and at our service centres.

Print management service

Analysis, optimisation and control of the printing process. A service that allows you to reduce printing costs and to ensure the smooth operation of the printing equipment.

Server maintenance

Maintenance of servers (software and hardware), setting up software and services, installation, diagnostics, and repair of additional equipment.

Database administration

RDBMS (Relation Database Management System) Support includes remote management, analysis of end user databases and their performance

Directory service support

Remote support of a company’s directory service infrastructure (Microsoft Active directory or other directory service solutions)

Management and support for virtualization platforms

Support services for virtualized platforms

Infrastructure applications and services administration

Management and maintaining of IT infrastructure applications and services

Security management

Security Management Service provides support of products and solutions designed around the centralized threat protection of business applications and IT systems, as well as the support of any ad hoc solutions

Backup and data recovery service

Complex Solution to ensure data integrity in cases when they may be damaged due to software, hardware and other factors

Solutions for centralized management of enterprise environments

Service to standardize and automate management processes of the corporate IT infrastructure

Server management

Remote server operating systems support

Network administration

Remote support, maintaining, upgrading and monitoring of network infrastructure

Messaging systems support

E-mail, instant messaging and collaboration systems (calls, shared access to desktop) support

Storage system management

Data storage systems (DSS) of the majority of vendors and system types (SAN, NAS, CAS) management

Services for ITSM systems

Service of IT service quality control and measurement, IT service cost measurement

IT infrastructure design

Design technical solutions with any complexity and functionality

Migration to OS and Database

ICL Services offers a complex solution for migrating to a new server and client operation system and new database versions. We provide a flexible, professional and highly effective migration service, using our best practices and solutions.

Workplace Virtualization

The end-to-end solution for the next generation workplace enabling users to safely access corporate data at any time, from any device and location.

Remote workplace support

The service provides a stable and predictable performance for corporate workstations and allows you to manage effectively the configuration of the workplace, based on business needs.

Workplace application lifecycle management services

WALMS enables enterprises to meet the growing business need for the availability and error-free application operation of all user devices and to reduce the total cost of ownership of user applications

End user device management

Centralized management of corporate End User Device

Software Asset Management

SAM is the service for managing software as an asset aimed at TCO reduction as well as minimization of legal, financial and reputational risks related to software usage.

Mobile Device Management

Service of supporting and implementation of Mobile Device Management: supporting, implementation, consulting, design, integration with the customer’s environment, as well as migration to the cloud.

Cloud solution based on OpenStack

Wide range of OpenStack-related services: consulting, solution design, software development, deployment, application and infrastructure migration to the cloud, full post-project support

Comprehensive monitoring of the customer’s IT infrastructure

A Comprehensive service for the monitoring of the customer’s IT infrastructure health, using ICL Services’ technical tools and resources.

ICL Cloud Infrastructure as a Service Platform

Instantly provision a Virtual Datacenter in the hybrid ICL Cloud platform — affordable OpenStack and reliable VMware vCloud will deliver the most optimal cost/performance ratio for your business

Applications maintenance and support

Applications management provides continuity of operation of your applications as well as ability to develop them in accordance with business needs

SharePoint applications management

Tailoring, creating, support and development of MS Sharepoint-based applications

Application and Database migration service

Service provides migration of applications, based on Microsoft, Oracle, VB, ASP products to newer versions with low costs and minimum downtime

Software integration

Application integration service and maintenance of integration platforms allow you to organize the work with corporate data of any level and to avoid data loss and inconsistency.

Application development for the mobile platforms

Design and implementation of mobile applications for Google Android, iOS, Windows Phone/Windows 8 operating systems, including cross-platform solutions based on Xamarin

Software development

Design and development of software in any phase of the life-cycle (e.g. implementation of the high-performance application solutions or adaptation of the packaged software to the requirements of your company).

Independent testing service

Service for software testing, development of a testing process from scratch, testing training and consulting

Development and support of solutions based on Microsoft Dynamics AX

The ICL Services team provides services for developing and maintaining solutions on the Microsoft Dynamics AX platform of any version.

Development and maintenance of 1C solutions

IT Infrastructure Consulting

The service performs analysis of complex IT systems or individual components and creates proposals for their improvement

Software development consulting

Consulting in software development and software solution selection. We support our clients in defining requirements, selecting solution architecture and underlying technologies that can resolve existing business problems and increase efficiency and manageability.

Development and implementation of ITSM processes improvement program

Development of a program aimed at quality improvement of the IT services delivery and implemented through the improvement of IT service management processes

Analysis of the IT processes effectiveness

With the use of process traces at its core, IT process mining and visualization service enables its customer to establish the actual flow of their it processes promptly and with minimal costs

IT Audit

IT Capacity Management

Reducing the cost of IT infrastructure maintenance through flexible problem-specific IT capacity management

Datacenter Discovery, Strategy Assessment and Optimization

Strategic alternative analysis on planning, implementation and management of corporate DCs as well as the optimization and transformation of IT infrastructure

IT services availability management

Reducing the risks and financial losses of business through flexible IT services availability management of company

IT Security Assessment

Service to study and locate IT security vulnerabilities and risks

XBRL format reports automation

XWand solution implementation and maintenance for submitting reports in XBRL format

Projects

Manufacturer of dental materials and appliances
Industrial sector
Manufacturer of dental materials and appliances
A manufacturer of dental materials and appliances contacted ICL Services regarding creation of a mobile app for forwarders
Kelly Services
Services sector
Kelly Services
Resources of the entire company are focused on achieving strategic business tasks. In light of this, there are insufficient resources for office equipment maintenance. In order to standardize working processes and ensure higher efficiency of the company operation, a unified-standard-based maintenance of the printing service has become necessary for all geographically distributed subdivisions. Lack of control and statistics when it comes to the amount of print jobs on each customer device. Need to control and minimize equipment maintenance expenses.
Ozon
Retail
Ozon
The customer needed a system that would reduce theft, prove its occurrence and ensure surveillance at the prepackaging, packaging and storage sites.
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