Service Desk with Artificial Intelligence technologies
Service Desk with Artificial Intelligence technologies combines the experience in IT service gained by ICL Services when working with customers around the world. It is the first line of user support, using a set of standard and proven automation solutions that are highly flexible and customizable taking into account the specifics of the IT environment and customer processes.
The Contact Center service (CC) allows you to reduce your CC management cost by outsourcing the reception and processing of requests from end users.
IT equipment maintenance and repair
Hardware support, warranty and post-warranty maintenance of IT equipment
Repair and maintenance of workplaces
The service provides diagnosis, repair and maintenance of the customer’s automated workstations. The service is delivered both at the customer’s premises and at our service centres.
Field service and equipment repair
This service includes field maintenance and repairs of IT systems and engineering equipment
Local technical support and equipment repair
This service includes local technical support for users on site, maintenance and repair of IT systems and engineering equipment, management of IT assets and licenses.
This service involves provision of technical specialists or managers who would work under control and supervision of the Customer.
RDBMS (Relation Database Management System) Support includes remote management, analysis of end user databases and their performance
Directory service support
Remote support of a company’s directory service infrastructure (Microsoft Active directory or other directory service solutions)
Infrastructure applications and services administration
Management and maintaining of IT infrastructure applications and services
Security Management Service provides support of products and solutions designed around the centralized threat protection of business applications and IT systems, as well as the support of any ad hoc solutions
Backup and data recovery service
Complex Solution to ensure data integrity in cases when they may be damaged due to software, hardware and other factors
Solutions for centralized management of enterprise environments
Service to standardize and automate management processes of the corporate IT infrastructure
Remote support, maintaining, upgrading and monitoring of network infrastructure
Messaging systems support
E-mail, instant messaging and collaboration systems (calls, shared access to desktop) support
Storage system management
Data storage systems (DSS) of the majority of vendors and system types (SAN, NAS, CAS) management
Services for ITSM systems
Service of IT service quality control and measurement, IT service cost measurement
Migration to OS and Database
ICL Services offers a complex solution for migrating to a new server and client operation system and new database versions. We provide a flexible, professional and highly effective migration service, using our best practices and solutions.
The end-to-end solution for the next generation workplace enabling users to safely access corporate data at any time, from any device and location.
WORK SYSTEM FEATURES
The service provides a stable and predictable performance for corporate workstations and allows you to manage effectively the configuration of the workplace, based on business needs.
Workplace application lifecycle management services
WALMS enables enterprises to meet the growing business need for the availability and error-free application operation of all user devices and to reduce the total cost of ownership of user applications
Software Asset Management
SAM is the service for managing software as an asset aimed at TCO reduction as well as minimization of legal, financial and reputational risks related to software usage.
Mobile Device Management
Service of supporting and implementation of Mobile Device Management: supporting, implementation, consulting, design, integration with the customer’s environment, as well as migration to the cloud.
Comprehensive monitoring of the customer’s IT infrastructure
A Comprehensive service for the monitoring of the customer’s IT infrastructure health, using ICL Services’ technical tools and resources.
Applications maintenance and support
Applications management provides continuity of operation of your applications as well as ability to develop them in accordance with business needs
SharePoint applications management
Tailoring, creating, support and development of MS Sharepoint-based applications
Application and Database migration service
Service provides migration of applications, based on Microsoft, Oracle, VB, ASP products to newer versions with low costs and minimum downtime
Application integration service and maintenance of integration platforms allow you to organize the work with corporate data of any level and to avoid data loss and inconsistency.
Application development for the mobile platforms
Design and implementation of mobile applications for Google Android, iOS, Windows Phone/Windows 8 operating systems, including cross-platform solutions based on Xamarin
Design and development of software in any phase of the life-cycle (e.g. implementation of the high-performance application solutions or adaptation of the packaged software to the requirements of your company).
Independent testing service
Service for software testing, development of a testing process from scratch, testing training and consulting
Dynamics 365 Finance & Supply Chain
The ICL Services team provides services for developing and maintaining solutions on the Microsoft Dynamics AX platform of any version.
IT Infrastructure Consulting
The service performs analysis of complex IT systems or individual components and creates proposals for their improvement
Software development consulting
Consulting in software development and software solution selection. We support our clients in defining requirements, selecting solution architecture and underlying technologies that can resolve existing business problems and increase efficiency and manageability.
Development and implementation of ITSM processes improvement program
Development of a program aimed at quality improvement of the IT services delivery and implemented through the improvement of IT service management processes
Analysis of the IT processes effectiveness
With the use of process traces at its core, IT process mining and visualization service enables its customer to establish the actual flow of their it processes promptly and with minimal costs
IT Capacity Management
Reducing the cost of IT infrastructure maintenance through flexible problem-specific IT capacity management
IT services availability management
Reducing the risks and financial losses of business through flexible IT services availability management of company
MONITORING OF THE OPERATION OF BUSINESS APPLICATIONS
Dynatrace solutions ensure early diagnosis and preventive analytics on IT service operations from an end user’s perspective and individual IT infrastructure elements before critical alerts appear.
Virtual Reality/Augmented Reality
We create applications to simulate real events in virtual (VR) or augmented (AR) realities.
Intelligent automation via RPA platform
We suggest using technology to automate routine tasks associated with manual data entry and processing. Interaction with Customer's applications is carried out through the existing user interface without user intervention and the use of the enterprise service bus (ESB). Robotization is not a replacement for automation, but what complements it, speeding up the processing of individual manual steps and eliminating inevitable human errors.
Development, Implementation and Support for IoT Solutions
IoT solutions open up a new dimension for business owners to look at their company and help create a data-driven development strategy. The company gains a previously unattainable speed of operations, transparency of processes and opportunities for their optimization, and labor safety and other aspects of the company's activity also increase to a new level.
Fire protection system
The service helps protect people and property from the effects of dangerous fire factors and (or) limit its consequences.
Integrated Security systems
The service enables prediction and timely detection and elimination of security threats to personnel and resources of the facility by way of installing special technical means. It also allows controlling access to the facility on the part of employees, visitors and vehicles. Tracking of hours worked by employees.
Foreign Building Concern
Finnish Building Concern adjusted IT-support of Russian offices in accordance with the standards applied in other countries, namely, a single partner provided the first and second support line for customers in all countries, where the company operated. There were no single contact point and dedicated first line for receiving of calls and handling of applications in Russia. ICL Services proposed implementation of remote Service Desk and optimization of IT-support cost.