Professional it outsourcing from the company ICL Services

News

ICL Group Receives an Award for Contribution to the Development of the IT Industry

4 February

ICL Group Receives an Award for Contribution to the Development of the IT Industry

At the latest final board meeting, the Ministry of Digital Development of Public Administration, Information Technologies and Communications of the Republic of Tatarstan, ICL Group was awarded the Gratitude of the President of the Republic of Tatarstan for a great contribution to the development of the IT industry.

Real World AI: Warehouse Recognition System

22 January

Real World AI: Warehouse Recognition System

In the author's article on Medium, Damir Zalyaev, senior software design engineer at ICL Services, told the story of how machine learning technology has helped to improve the efficiency of work in the warehouse.

IN 2020, ICL Services demonstrated growth in the market of IT services

13 January

IN 2020, ICL Services demonstrated growth in the market of IT services

CNews analytical agency has published a rating of the largest Russian IT service providers. At the end of 2020, ICL Services improved its position in the IT services market and rose from 15th to 11th place.

RUSSOFT: ICL Services is the only leading IT company from Russia in the IAOP rating

30 December

RUSSOFT: ICL Services is the only leading IT company from Russia in the IAOP rating

In the Latest Version of The 2020 Global Outsourcing 100*, ICL Services Has Become the Only Russian Company in the Leaders Category of the International IT Market in Accordance with All Indicators

Services

IT Infrastructure

Applications

Consulting

Digital solutions

system integration

Service Desk with Artificial Intelligence technologies

Service Desk with Artificial Intelligence technologies combines the experience in IT service gained by ICL Services when working with customers around the world. It is the first line of user support, using a set of standard and proven automation solutions that are highly flexible and customizable taking into account the specifics of the IT environment and customer processes.

IT equipment maintenance and repair

Hardware support, warranty and post-warranty maintenance of IT equipment

Repair and maintenance of workplaces

The service provides diagnosis, repair and maintenance of the customer’s automated workstations. The service is delivered both at the customer’s premises and at our service centres.

Field service and equipment repair

This service includes field maintenance and repairs of IT systems and engineering equipment

Local technical support and equipment repair

This service includes local technical support for users on site, maintenance and repair of IT systems and engineering equipment, management of IT assets and licenses.

Agency labor

This service involves provision of technical specialists or managers who would work under control and supervision of the Customer.

Database administration

RDBMS (Relation Database Management System) Support includes remote management, analysis of end user databases and their performance

Directory service support

Remote support of a company’s directory service infrastructure (Microsoft Active directory or other directory service solutions)

Management and support for virtualization platforms

Support services for virtualized platforms

Infrastructure applications and services administration

Management and maintaining of IT infrastructure applications and services

Security management

Security Management Service provides support of products and solutions designed around the centralized threat protection of business applications and IT systems, as well as the support of any ad hoc solutions

Backup and data recovery service

Complex Solution to ensure data integrity in cases when they may be damaged due to software, hardware and other factors

Solutions for centralized management of enterprise environments

Service to standardize and automate management processes of the corporate IT infrastructure

SERVER SUPPORT SERVICE

Remote server operating systems support

Network administration

Remote support, maintaining, upgrading and monitoring of network infrastructure

Messaging systems support

E-mail, instant messaging and collaboration systems (calls, shared access to desktop) support

Storage system management

Data storage systems (DSS) of the majority of vendors and system types (SAN, NAS, CAS) management

Services for ITSM systems

Service of IT service quality control and measurement, IT service cost measurement

IT infrastructure design

Design technical solutions with any complexity and functionality

Migration to OS and Database

ICL Services offers a complex solution for migrating to a new server and client operation system and new database versions. We provide a flexible, professional and highly effective migration service, using our best practices and solutions.

Workplace Virtualization

The end-to-end solution for the next generation workplace enabling users to safely access corporate data at any time, from any device and location.

WORK SYSTEM FEATURES

The service provides a stable and predictable performance for corporate workstations and allows you to manage effectively the configuration of the workplace, based on business needs.

Workplace application lifecycle management services

WALMS enables enterprises to meet the growing business need for the availability and error-free application operation of all user devices and to reduce the total cost of ownership of user applications

End user device management

Centralized management of corporate End User Device

Software Asset Management

SAM is the service for managing software as an asset aimed at TCO reduction as well as minimization of legal, financial and reputational risks related to software usage.

Mobile Device Management

Service of supporting and implementation of Mobile Device Management: supporting, implementation, consulting, design, integration with the customer’s environment, as well as migration to the cloud.

Cloud solution based on OpenStack

Wide range of OpenStack-related services: consulting, solution design, software development, deployment, application and infrastructure migration to the cloud, full post-project support

Comprehensive monitoring of the customer’s IT infrastructure

A Comprehensive service for the monitoring of the customer’s IT infrastructure health, using ICL Services’ technical tools and resources.

ICL Cloud Infrastructure as a Service Platform

Instantly provision a Virtual Datacenter in the hybrid ICL Cloud platform — affordable OpenStack and reliable VMware vCloud will deliver the most optimal cost/performance ratio for your business

Applications maintenance and support

Applications management provides continuity of operation of your applications as well as ability to develop them in accordance with business needs

SharePoint applications management

Tailoring, creating, support and development of MS Sharepoint-based applications

Application and Database migration service

Service provides migration of applications, based on Microsoft, Oracle, VB, ASP products to newer versions with low costs and minimum downtime

Software integration

Application integration service and maintenance of integration platforms allow you to organize the work with corporate data of any level and to avoid data loss and inconsistency.

Application development for the mobile platforms

Design and implementation of mobile applications for Google Android, iOS, Windows Phone/Windows 8 operating systems, including cross-platform solutions based on Xamarin

Software development

Design and development of software in any phase of the life-cycle (e.g. implementation of the high-performance application solutions or adaptation of the packaged software to the requirements of your company).

Independent testing service

Service for software testing, development of a testing process from scratch, testing training and consulting

Development and support of solutions based on Microsoft Dynamics AX

The ICL Services team provides services for developing and maintaining solutions on the Microsoft Dynamics AX platform of any version.

Development and maintenance of 1C solutions

Implementation and support of CRM systems

XBRL format reports automation

XWand solution implementation and maintenance for submitting reports in XBRL format

IT Infrastructure Consulting

The service performs analysis of complex IT systems or individual components and creates proposals for their improvement

Software development consulting

Consulting in software development and software solution selection. We support our clients in defining requirements, selecting solution architecture and underlying technologies that can resolve existing business problems and increase efficiency and manageability.

Development and implementation of ITSM processes improvement program

Development of a program aimed at quality improvement of the IT services delivery and implemented through the improvement of IT service management processes

Analysis of the IT processes effectiveness

With the use of process traces at its core, IT process mining and visualization service enables its customer to establish the actual flow of their it processes promptly and with minimal costs

IT Audit

IT Capacity Management

Reducing the cost of IT infrastructure maintenance through flexible problem-specific IT capacity management

Datacenter Discovery, Strategy Assessment and Optimization

Strategic alternative analysis on planning, implementation and management of corporate DCs as well as the optimization and transformation of IT infrastructure

IT services availability management

Reducing the risks and financial losses of business through flexible IT services availability management of company

IT Security Assessment

Service to study and locate IT security vulnerabilities and risks

MONITORING OF THE OPERATION OF BUSINESS APPLICATIONS

Dynatrace solutions ensure early diagnosis and preventive analytics on IT service operations from an end user’s perspective and individual IT infrastructure elements before critical alerts appear.

Virtual Reality/Augmented Reality

We create applications to simulate real events in virtual (VR) or augmented (AR) realities.

Intelligent automation via RPA platform

We suggest using technology to automate routine tasks associated with manual data entry and processing. Interaction with Customer's applications is carried out through the existing user interface without user intervention and the use of the enterprise service bus (ESB). Robotization is not a replacement for automation, but what complements it, speeding up the processing of individual manual steps and eliminating inevitable human errors.

Development, Implementation and Support for IoT Solutions

IoT solutions open up a new dimension for business owners to look at their company and help create a data-driven development strategy. The company gains a previously unattainable speed of operations, transparency of processes and opportunities for their optimization, and labor safety and other aspects of the company's activity also increase to a new level.

Fire protection system

The service helps protect people and property from the effects of dangerous fire factors and (or) limit its consequences.

Integrated Security systems

The service enables prediction and timely detection and elimination of security threats to personnel and resources of the facility by way of installing special technical means. It also allows controlling access to the facility on the part of employees, visitors and vehicles. Tracking of hours worked by employees.

Information security services

ICT infrastructure solutions

Engineering systems and solutions

Projects

Global Energy Company

Global Energy Company

To increase the speed of decision-making and inner interaction the Customer was interested in assessing the effectiveness of existing records management processes

Foreign Building Concern (support for 1C applications)

Foreign Building Concern (support for 1C applications)

During expanding of its business, the customer faced a problem of variety of warehouse management systems (WMS systems) and applications that are used by its local branches.

One of the major credit institutions in Russia

Industrial sector

One of the major credit institutions in Russia

One of the major credit institutions in Russia experienced problems with its internet banking system, with end users often unable to access the service.

The customer needed a system that would reduce theft, prove its occurrence and ensure surveillance at the prepackaging, packaging and storage sites.

Aluminum Production Company

Industrial sector

Aluminum Production Company

Due to the financial crisis consequences and a severe IT budget cut, the company has made a decision to find a new partner to implement their IT outsourcing strategy.

Implementation of ERP-system on a machine engineering plant

Industrial sector

Implementation of ERP-system on a machine engineering plant

A large machine engineering plant migrated from monthly planning to a planning approach by order. The existing isolated systems were not suitable for this scenario. Company decided to implement ERP-system and asked ICL Services for help.

Insurance company

Industrial sector

Insurance company

Since 2018, the Central Bank of Russia has ordered non-bank financial institutions to submit reports in the new XBRL format. An insurance company, part of one of the largest financial groups in Europe, which needed to make the transition to a new form of collection and processing of reports, entrusted us with this task.

Global IT Company

Information technology and communication

Global IT Company

Reduce cost and improve quality by outsourcing application support and development to third-party provider.

IT company in Central Europe

Information technology and communication

IT company in Central Europe

Customer wanted to find a reliable partner that would be able in the short period of time accomplish the knowledge transfer without any impact on the quality of provided services. There was a need for an effective team of professionals covering various technological streams that could optimize current solutions and improve the quality with the minimum of investment.

Russian cosmetics retailer

Industrial sector

Russian cosmetics retailer

ICL Services reorganized the entire information and communication infrastructure of the company, so that the systems would exchange data via the data bus. The data bus implementation allowed to accelerate key business processes by 5–30% and also improve system performance. In the future, the company may develop new business systems based on the data bus.

Services sector

Kelly Services

Resources of the entire company are focused on achieving strategic business tasks. In light of this, there are insufficient resources for office equipment maintenance. In order to standardize working processes and ensure higher efficiency of the company operation, a unified-standard-based maintenance of the printing service has become necessary for all geographically distributed subdivisions. Lack of control and statistics when it comes to the amount of print jobs on each customer device. Need to control and minimize equipment maintenance expenses.

Managing Company of SEZ “Innopolis”

Industrial sector

Managing Company of SEZ “Innopolis”

ICL Services specialists helped improve the IT service structure for the managing company of Innopolis. They identified current infrastructural issues and risks, and advised on management methodologies. Thanks to the audit and recommendations, the company can implement the optimal structure for its IT service and determine its staff.

IT company in UK

Information technology and communication

IT company in UK

It was vital for customer that parther had capabilities and skills to perform a smooth service transition and provide excellend and qualified service, and adhere to/improve service levels.

One of the leaders of the Russian life insurance market with more than 90 offices across the country.

Industrial sector

One of the leaders of the Russian life insurance market with more than 90 offices across the country.

In August 2018, one of the largest Russian insurance companies approached ICL Services. The company improved the service for clients and agents but was not satisfied with the rate of introduction of new functions. With the help of ICL Services, the company reduced the percentage of tasks being returned for revision by 9 times in the first two months of cooperation.

Household appliance maker company

Industrial sector

Household appliance maker company

Given the economic climate and competitive pressures the prime objective is to reduce its ongoing IT support costs by transferring IT support services to the professional outsourcing company, virtualizing and standardizing IT solutions.

British Petroleum

British Petroleum

The Customer required ICL Services to build a highly experienced team which is able provide a Service Desk support with impeccable quality of service in English and Russian languages and effective use of resources.

Financial Institution

Financial Institution

The project was commissioned by a Russian financial institution, when its IT Department planned to upgrade the organisation's server hardware and find a contractor that would be able to provide maintenance and support for the vendor's equipment. This job has been taken on by ICL Services.

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