Professional it outsourcing from the company ICL Services

Service Desk is a single point of contact for all requests from the customer in scope, related communications and effective resolution

Hardware support, warranty and post-warranty maintenance of IT equipment

The service provides diagnosis, repair and maintenance of the customer’s automated workstations. The service is delivered both at the customer’s premises and at our service centres.

Analysis, optimisation and control of the printing process. A service that allows you to reduce printing costs and to ensure the smooth operation of the printing equipment.

Maintenance of servers (software and hardware), setting up software and services, installation, diagnostics, and repair of additional equipment.

RDBMS (Relation Database Management System) Support includes remote management, analysis of end user databases and their performance

Remote support of a company’s directory service infrastructure (Microsoft Active directory or other directory service solutions)

Support services for virtualized platforms

Management and maintaining of IT infrastructure applications and services

Security Management Service provides support of products and solutions designed around the centralized threat protection of business applications and IT systems, as well as the support of any ad hoc solutions

Complex Solution to ensure data integrity in cases when they may be damaged due to software, hardware and other factors

Service to standardize and automate management processes of the corporate IT infrastructure

Remote server operating systems support

Remote support, maintaining, upgrading and monitoring of network infrastructure

E-mail, instant messaging and collaboration systems (calls, shared access to desktop) support

Data storage systems (DSS) of the majority of vendors and system types (SAN, NAS, CAS) management

Service of IT service quality control and measurement, IT service cost measurement

Design technical solutions with any complexity and functionality

ICL Services offers a complex solution for migrating to a new server and client operation system and new database versions. We provide a flexible, professional and highly effective migration service, using our best practices and solutions.

The end-to-end solution for the next generation workplace enabling users to safely access corporate data at any time, from any device and location.

The service provides a stable and predictable performance for corporate workstations and allows you to manage effectively the configuration of the workplace, based on business needs.

WALMS enables enterprises to meet the growing business need for the availability and error-free application operation of all user devices and to reduce the total cost of ownership of user applications

Centralized management of corporate End User Device

SAM is the service for managing software as an asset aimed at TCO reduction as well as minimization of legal, financial and reputational risks related to software usage.

Service of supporting and implementation of Mobile Device Management: supporting, implementation, consulting, design, integration with the customer’s environment, as well as migration to the cloud.

Wide range of OpenStack-related services: consulting, solution design, software development, deployment, application and infrastructure migration to the cloud, full post-project support

A Comprehensive service for the monitoring of the customer’s IT infrastructure health, using ICL Services’ technical tools and resources.

Instantly provision a Virtual Datacenter in the hybrid ICL Cloud platform — affordable OpenStack and reliable VMware vCloud will deliver the most optimal cost/performance ratio for your business

Applications management provides continuity of operation of your applications as well as ability to develop them in accordance with business needs

Tailoring, creating, support and development of MS Sharepoint-based applications

Service provides migration of applications, based on Microsoft, Oracle, VB, ASP products to newer versions with low costs and minimum downtime

Development and support of enterprise management systems based on 1C:Enterprise 8 products

Oktell Connect is a module developed by ICL Services that allows integrating Oktell communication platform functional in any «1C:Enterprise 8» application solution.

Application integration service and maintenance of integration platforms allow you to organize the work with corporate data of any level and to avoid data loss and inconsistency.

Design and implementation of mobile applications for Google Android, iOS, Windows Phone/Windows 8 operating systems, including cross-platform solutions based on Xamarin

Design and development of software in any phase of the life-cycle (e.g. implementation of the high-performance application solutions or adaptation of the packaged software to the requirements of your company).

Service for software testing, development of a testing process from scratch, testing training and consulting

The ICL Services team provides services for developing and maintaining solutions on the Microsoft Dynamics AX platform of any version.

Creation of applications to simulate real events in virtual (VR) or augmented (AR) realities

Reduction of a large number of routine operations performed by employees both in the central office and in any remote office/store/warehouse by means of integration of a modern RPA platform and setting of “electronic workforce” that allows you to quickly execute any process with 100% accuracy by simulating human performance 24x7x365.

We offer full-cycle IoT solution services, from developing or selecting terminal devices to running the system in your own production environments. We can also develop and implement solutions based on existing equipment and IT infrastructure. IoT solutions give companies access to digital twins of physical entities, including their dynamic characteristics, operating conditions, operating parameters, etc. In addition, thanks to IoT solutions, companies can also respond to changes in the states of physical entities by managing them according to established rules.

The service performs analysis of complex IT systems or individual components and creates proposals for their improvement

Consulting in software development and software solution selection. We support our clients in defining requirements, selecting solution architecture and underlying technologies that can resolve existing business problems and increase efficiency and manageability.

Development of a program aimed at quality improvement of the IT services delivery and implemented through the improvement of IT service management processes

With the use of process traces at its core, IT process mining and visualization service enables its customer to establish the actual flow of their it processes promptly and with minimal costs

Reducing the cost of IT infrastructure maintenance through flexible problem-specific IT capacity management

Strategic alternative analysis on planning, implementation and management of corporate DCs as well as the optimization and transformation of IT infrastructure

Reducing the risks and financial losses of business through flexible IT services availability management of company

Service to study and locate IT security vulnerabilities and risks