Happy New Year 2020 for everyone!
Let 2020 will be a year of great victories and innovative solutions!
Benefits of Service Desk in Comparison with Local IT Professionals
ICL Services helped the customer implement Service Desk and reduce IT support costs. Now 60% of the problems are solved by the first line support.
Digital innovation: chatbots, RPA and ML in business service
We'll consider which options in the field of innovative technologies can be used for the benefit of business based on examples from ICL Services, an international IT service company.
Delivery Excellence: a culture of continuous improvement
Continuous improvement is the basis for the success of any business. ICL Services, a large IT service company, even created an internal unit for Delivery Excellence, which main purpose is precisely to introduce innovative changes to the company's practice.
Service Desk is a single point of contact for all requests from the customer in scope, related communications and effective resolution
IT equipment maintenance and repair
Hardware support, warranty and post-warranty maintenance of IT equipment
Repair and maintenance of AWS
The service provides diagnosis, repair and maintenance of the customer’s automated workstations. The service is delivered both at the customer’s premises and at our service centres.
Maintenance of servers (software and hardware), setting up software and services, installation, diagnostics, and repair of additional equipment.
RDBMS (Relation Database Management System) Support includes remote management, analysis of end user databases and their performance
Directory service support
Remote support of a company’s directory service infrastructure (Microsoft Active directory or other directory service solutions)
Infrastructure applications and services administration
Management and maintaining of IT infrastructure applications and services
Security Management Service provides support of products and solutions designed around the centralized threat protection of business applications and IT systems, as well as the support of any ad hoc solutions
Backup and data recovery service
Complex Solution to ensure data integrity in cases when they may be damaged due to software, hardware and other factors
Remote support, maintaining, upgrading and monitoring of network infrastructure
Messaging systems support
E-mail, instant messaging and collaboration systems (calls, shared access to desktop) support
Services for ITSM systems
Service of IT service quality control and measurement, IT service cost measurement
Migration to OS and Database
ICL Services offers a complex solution for migrating to a new server and client operation system and new database versions. We provide a flexible, professional and highly effective migration service, using our best practices and solutions.
Remote workplace support
The service provides a stable and predictable performance for corporate workstations and allows you to manage effectively the configuration of the workplace, based on business needs.
Workplace application lifecycle management services
WALMS enables enterprises to meet the growing business need for the availability and error-free application operation of all user devices and to reduce the total cost of ownership of user applications
Mobile Device Management
Service of supporting and implementation of Mobile Device Management: supporting, implementation, consulting, design, integration with the customer’s environment, as well as migration to the cloud.
Cloud solution based on OpenStack
Wide range of OpenStack-related services: consulting, solution design, software development, deployment, application and infrastructure migration to the cloud, full post-project support
Comprehensive monitoring of the customer’s IT infrastructure
A Comprehensive service for the monitoring of the customer’s IT infrastructure health, using ICL Services’ technical tools and resources.
Applications maintenance and support
Applications management provides continuity of operation of your applications as well as ability to develop them in accordance with business needs
SharePoint applications management
Tailoring, creating, support and development of MS Sharepoint-based applications
Application and Database migration service
Service provides migration of applications, based on Microsoft, Oracle, VB, ASP products to newer versions with low costs and minimum downtime
Application development for the mobile platforms
Design and implementation of mobile applications for Google Android, iOS, Windows Phone/Windows 8 operating systems, including cross-platform solutions based on Xamarin
Design and development of software in any phase of the life-cycle (e.g. implementation of the high-performance application solutions or adaptation of the packaged software to the requirements of your company).
Independent testing service
Service for software testing, development of a testing process from scratch, testing training and consulting
IT Infrastructure Consulting
The service performs analysis of complex IT systems or individual components and creates proposals for their improvement
Software development consulting
Consulting in software development and software solution selection. We support our clients in defining requirements, selecting solution architecture and underlying technologies that can resolve existing business problems and increase efficiency and manageability.
Development and implementation of ITSM processes improvement program
Development of a program aimed at quality improvement of the IT services delivery and implemented through the improvement of IT service management processes
IT Capacity Management
Reducing the cost of IT infrastructure maintenance through flexible problem-specific IT capacity management
Datacenter Discovery, Strategy Assessment and Optimization
Strategic alternative analysis on planning, implementation and management of corporate DCs as well as the optimization and transformation of IT infrastructure
Monitoring of critical business applications performance
Dynatrace solutions ensure early diagnosis and preventive analytics on IT service operations from an end user’s perspective and individual IT infrastructure elements before critical alerts appear.
Virtual Reality/Augmented Reality
We create applications to simulate real events in virtual (VR) or augmented (AR) realities.
Intelligent automation via RPA platform
We suggest using technology to automate routine tasks associated with manual data entry and processing. Interaction with Customer's applications is carried out through the existing user interface without user intervention and the use of the enterprise service bus (ESB). Robotization is not a replacement for automation, but what complements it, speeding up the processing of individual manual steps and eliminating inevitable human errors.
Development, Implementation and Support for IoT Solutions
IoT solutions open up a new dimension for business owners to look at their company and help create a data-driven development strategy. The company gains a previously unattainable speed of operations, transparency of processes and opportunities for their optimization, and labor safety and other aspects of the company's activity also increase to a new level.
Manufacturer of dental materials and appliances
A manufacturer of dental materials and appliances contacted ICL Services regarding creation of a mobile app for forwarders
Resources of the entire company are focused on achieving strategic business tasks. In light of this, there are insufficient resources for office equipment maintenance. In order to standardize working processes and ensure higher efficiency of the company operation, a unified-standard-based maintenance of the printing service has become necessary for all geographically distributed subdivisions. Lack of control and statistics when it comes to the amount of print jobs on each customer device. Need to control and minimize equipment maintenance expenses.
The customer needed a system that would reduce theft, prove its occurrence and ensure surveillance at the prepackaging, packaging and storage sites.