Social responsibility

Social Report

1. Promoting economic development in the regions where the company operates

   The company provides high-quality, technologically advanced IT services based on accumulated knowledge and experience, opens new business opportunities for its customers. The Company annually generates more than 250 jobs; the growth of export earnings has increased by 6.5 times over the last 5 years.

2. Providing quality services and products

   The company efficiently uses the customer feedback system (CSAT). ICL Services provides information security of services, which is annually confirmed by an independent audit of compliance with ISO 27001.

   ICL Services continuously improves the quality of IT services based on implemented Lean technologies.

3. Investing in human capital

   • ICL Services focuses on the continuous development and maintenance of human resources.
   • 95% of employees complete internal training annually.
   • 52 employees participated in the training program for managerial candidate pool, 28 of them currently hold management positions.
   • The Employee of the Year contest held annually is an example of effective non-financial recognition of workers.
   • The CSat-StarTeam professional competition held quarterly encourages employees to improve continuously the quality of services provided.
   • Each employee receives a quarterly reimbursement of the cost of sports activities.
   • The company organizes and supports such activities by renting playgrounds for football, volleyball, basketball and even cyber sport.

4. Responsible corporate behavior

   It creates a corporate culture that promotes compliance of employees and senior officials with ethical norms and rules stipulated by the Code and internal policies regarding anti-corruption activities, possible violation of human rights, discrimination, development of communication, ensuring effective interaction with parties concerned. The company encourages innovation and personal development, as well as the desire of employees to contribute to the improvement of society through their work. The company has implemented confidential procedures that can be used to notify about possible or past violations, as well as transparent procedures of their investigation and disciplinary responsibility.

   • Code of the Company
   • Area-specific policy of service provision
   • Verdant activity program up to 2016
   • Corporate social responsibility policy
   • Anti-corruption policy
   • Policy on organizational changes
   • Clear desk and clear screen policy

5. Charity and sponsorship

   The company participates in charitable and volunteer programs in support of children and social institutions (including orphanages, hospitals), supports social projects and initiatives, charitable organizations and foundations, etc. It collects gifts for children with disabilities, organizes charity fairs, and participates in the national program “Million in Pocket Change”. Over the year, the company takes part in more than 40 charity events.