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27 September Benefits of Service Desk in Comparison with Local IT Professionals ICL Services helped the customer implement Service Desk and reduce IT support costs. Now 60% of the problems are solved by the first line support.
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25 September Digital innovation: chatbots, RPA and ML in business service We'll consider which options in the field of innovative technologies can be used for the benefit of business based on examples from ICL Services, an international IT service company.
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18 September Delivery Excellence: a culture of continuous improvement Continuous improvement is the basis for the success of any business. ICL Services, a large IT service company, even created an internal unit for Delivery Excellence, which main purpose is precisely to introduce innovative changes to the company's practice.
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12 September ICL Services standard for information security management of service projects
Information security incidents can be very damaging to business. According to 60% of directors and heads of financial departments and organizations, cyber security is one of the most serious risks (ACCA study), and the responsibility for ensuring cyber security often falls on IT specialists alone.
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8 September To catch up in 21 seconds. Machine learning case for the YUM! Brands project In December 2016, KFC and ICL Services jointly integrated the Service Desk – a single contact point for receiving, registering, and resolving all the user queries – in some restaurants in Russia.
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5 September Corporate ethics in the era of human rights challenges: ICL Services' 4 principles In 2018, the Universal Declaration of Human Rights turned 70. But, as noted by Salil Shetty, Secretary General of Amnesty International, no one in the world can count on unconditional respect for their rights.
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30 August How to provide comprehensive IT Support for about 2,000 employees
ICL Services’ customer — the large international pharmaceutical company. The customer needed comprehensive equipment and software service and support. Since August 2015, the ICL Services has been providing the Company with a full stack of support services for about 2,000 employees.
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26 August Anti-corruption policy: experiences of a Russian IT service company
ICL Services has many years of international experience partnering with customers which shows that the use of anti-corruption measures within a company is a necessary prerequisite in a modern global market system.
