ICL Services

Aluminum Production Company

Key Challenges

Due to the financial crisis consequences and a severe IT budget cut, the company has made a decision to find a new partner to implement their IT outsourcing strategy.

The most important requirements were:

  • Ability to provide the 24/7 infrastructure reliably for this industrial company
  • Architecture solutions and service levels must support all business requirements, applications and processes to the highest standards

Goals and objectives

  • The main goal was to build a reliable and effective team, which provides 2nd and 3rd lines technical support according to the customer requirements
Solution

Implemented our solution

  1. A team of 9 engineers was created and trained for the 2nd line support of End user services.
  2. This team was equipped with the Knowledge to provide a Managed Storage service.
  3. Following customer discussions the change management process was reworked, the process and procedures were all documented, Additionally a change management team was created and trained to manage the change management process.

Products and technologies

  • End User services:
    • Windows XP
    • Windows Vista
    • Windows 7
  • Managed Storage Service: NetAPP
  • Backup and Restore service:
    • NetAPP Snapshot
    • NetAPP SnapVault
    • NetAPP SnapMirror
  • Workplace Application lifecycle management services:
    • MSI
    • Colibri

The Customer is the client of Fujitsu Group, with ICL Services (ICL Group company) providing services to it

Results

  • The team provides all levels of technical support, proactively works to discover on-going and planned infrastructure changes to meet the customers’ requirements
  • Full compliance with the customer business processes and requirements
  • Resources availability and flexibility
  • Competitive service costs
  • Continuous service improvement

YOU CAN ASK ME ANY QUESTIONS YOU HAVE AND GET CLOSE CONSULTATION ON OUR SERVICES.

Ildar Khusnutdinov
Head of Service Delivery

Organization

Contact person

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