Given the economic climate and competitive pressures the prime objective is to reduce its ongoing IT support costs by transferring IT support services to the professional outsourcing company, virtualizing and standardizing IT solutions.
Key Challenges
- Build an intellectual and reliable team that can provide 2nd and 3rd line support with high quality service
Solution
Implemented our solution
- The team in ICL Services consisted of more than 50 engineers with a broad range of skills and minimum a four-year experience in computer systems or information technology engineering. Before the service delivery commenced, the core team of more experienced engineers built a major part of the customer infrastructure (by working remotely and on-site).
- The team provides full range of monitoring, operating and engineering functions, and also proposes, developed and implemented service improvements to ensure that existing systems and processes operate more efficiently.
Products and technologies
- Managed Platform: Windows Server 2003/2008
- Enterprise Management: Microsoft SCCM and SCOM
- Security Solutions Management: Symantec Endpoint Protection
- Managed Network:
- Cisco LAN switches, firewalls, routers
- Nortel LAN switches
- Aruba wireless controllers and access points
- HPOV NNM
- CiscoWorks LMS
- Nortel JDM
- Managed Virtualization Platforms: VMWare ESX platforms
- Managed Backup & Recovery:
- Symantec NetBackup
- Tivoli Storage Manager
- Managed Storage:
- NetApp data storage
- Brocade SAN switches
- Workplace Remote Infrastructure Management:
- Windows XP
- Windows Vista
- Workplace Application Lifecycle Management: MSI/App-V application packaging for Windows XP and Vista, Colibri
- Cross-functional Services: ITIL
The Customer is the client of Fujitsu Group, with ICL Services (ICL Group company) providing services to it
Results
- Full compliance with Service Level Agreement;
- A dedicated professional team which provides high quality services and assists in new solutions designing projects
- Availability and flexibility of resources
- Cost competitiveness
Services provided
- SERVER SUPPORT SERVICE
- Solutions for centralized management of enterprise environments
- Security management
- Network administration
- Management and support for virtualization platforms
- Backup and data recovery service
- Storage system management
- WORK SYSTEM FEATURES
- Workplace application lifecycle management services
YOU CAN ASK ME ANY QUESTIONS YOU HAVE AND GET CLOSE CONSULTATION ON OUR SERVICES.
Ildar Khusnutdinov
Head of Service Delivery
Head of Service Delivery