The decision to outsource IT infrastructure support was caused by a change in the IT Business Strategy driven by the need to design IT services in a flexible manner from a service cost perspective, and the migration of applications to cloud services.
Key Challenges
- Handover of the IT infrastructure support to a professional outsourcing company was needed to improve quality, reliability and expenditure
- As the IT infrastructure is closely coupled with production, any process failure on the infrastructure level causes big risks on business side. It was therefore very important to minimize any possible outages
Solution
Implemented our solution
- The team was built and trained to provide the 2nd and 3rd line support.
- Operational manuals were completed (including processes, working instructions and reporting templates, etc.)
Products and technologies
- Windows Server 2003, 2008
- Windows XP, 7
- IBM AIX
- HP-UX
- Debian GNU/Linux
- RHEL
- Oracle Enterprise Linux
- DB (MS SQL, Oracle, PostgreSQL, DB2)
- VMware ESX
- CA Spectrum, CA Client Automation
- Symantec NetBackup
The Customer is the client of Fujitsu Group, with ICL Services (ICL Group company) providing services to it
Results
- Reduction of the amount of incidents by stabilization of the Virtualized environment
- Improved the stability of the infrastructure after out of date operating systems were patched and brought up to date
- Hardware and firmware upgrades that helped to improve performance of databases
- Global antivirus upgrades
- Implementation of an encryption solution
- Cost reduction in the monitoring service by improving and optimizing the solution, additionally added productivity measuring and CIs status monitoring
- Cost reduction in Linux server support through the implementation of an automated solution
Services provided
- Directory service support
- Storage system management
- Workplace application lifecycle management services
- Database administration
- Solutions for centralized management of enterprise environments
- Security management
- Management and support for virtualization platforms
- Backup and data recovery service
- Infrastructure applications and services administration
Other projects in the sector
YOU CAN ASK ME ANY QUESTIONS YOU HAVE AND GET CLOSE CONSULTATION ON OUR SERVICES.
Ildar Khusnutdinov
Head of Service Delivery
Head of Service Delivery