ICL Services

Нigh-voltage transmission system operator

Key Challenges

The key requirement from the customer was to build a knowledgeable, reliable and proactive team that provides 2nd and 3rd line support.

Goals and objectives

  • Support and operation of a highly available storage infrastructure for a Belgian power grid operator
  • High-performance, secure storage operation
  • Greater flexibility, cost transparency and cost-effectiveness
Solution

Implemented our solution

  1. Migration from the customer used incident management system to the OTRS SaaS

Products and technologies

  • Managed Backup & Recovery: Backup / Restore software, NetBackup
  • Data Storage/Backup systems: NetAPP. CentricStor
  • ITSM Automation Services : OTRS

The Customer is the client of Fujitsu Group, with ICL Services (ICL Group company) providing services to it

Results

  • Internal staff have been relieved of the work involved in storage operation and thus can focus on more strategically important tasks
  • High cost-effectiveness and performance are ensured
  • Greater cost transparency and lower operating expense
  • Reliable operation thanks to a 7×24 support

YOU CAN ASK ME ANY QUESTIONS YOU HAVE AND GET CLOSE CONSULTATION ON OUR SERVICES.

Ildar Khusnutdinov
Head of Service Delivery

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