The key requirement from the customer was to build a knowledgeable, reliable and proactive team that provides 2nd and 3rd line support.
Key Challenges
- Support and operation of a highly available storage infrastructure for a Belgian power grid operator
- High-performance, secure storage operation
- Greater flexibility, cost transparency and cost-effectiveness
Solution
Implemented our solution
- Migration from the customer used incident management system to the OTRS SaaS
Products and technologies
- Managed Backup & Recovery: Backup / Restore software, NetBackup
- Data Storage/Backup systems: NetAPP. CentricStor
- ITSM Automation Services : OTRS
The Customer is the client of Fujitsu Group, with ICL Services (ICL Group company) providing services to it
Results
- Internal staff have been relieved of the work involved in storage operation and thus can focus on more strategically important tasks
- High cost-effectiveness and performance are ensured
- Greater cost transparency and lower operating expense
- Reliable operation thanks to a 7×24 support
Other projects in the sector
YOU CAN ASK ME ANY QUESTIONS YOU HAVE AND GET CLOSE CONSULTATION ON OUR SERVICES.
Ildar Khusnutdinov
Head of Service Delivery
Head of Service Delivery