- you are interested in return of investment in IT;
- you are concerned about making IT services and IT strategy more effective;
- you want to provide services of a guaranteed high quality;
- as an internal IT services provider you are concerned about prosperity and success of your company’s business;
- you want to build a high-performance and flexible team to provide IT services.
Our experience and expertise in ITSM process design and implementation will help you prepare and run a transformation program for your ITSM processes. We will help you to align your service management to industry best practices, increase process effectiveness and improve customer satisfaction with your services.
Implementation of improvement program enables you to
- streamline your IT service management and delivery processes in a way that supports efficient cooperation with your customers and end users and ensures prompt adaptation to changing environments;
- increase process transparency;
- improve service quality and competitive ability of your company in the market;
- speed up the return of investment in IT and ensure efficient use of that investment;
- re-organize work of your IT department to manage assignments and tasks effectively and improve IT personnel work satisfaction;
- justify IT service costs and pricing management.
-
Qualified professionals
We have experts in such areas as business process management, project management, IT service management, strategic management (BSC), product and service development (CMMI)
-
Usage of best practices
We are using industry best practice coupled with our experience of practicing ITSM processes and working with various ITSM systems
-
Customer orientation
We consider the maturity, corporate culture, business and IT strategies of our customers to achieve better results
-
Professional experience
We ourselves are working in accordance to designed and documented processes
Completed projects
Ask an Expert
— Aigul Verbeeren
expert in Development and implementation of ITSM processes improvement program
-
12 January
7 main 2015 trends: where is it outsourcing moving?
What will happen to IT outsourcing market in 2015? How will it change, where is it moving and what awaits its…
-
4 December
General Director tips - interaction with it during the crisis: what to outsource?
The crisis makes you save on everything. A company wants to maintain high growth rates and reduce expenses. IT outsourcing is a good idea for…
Callback