Tire Company

The customer has a diverse IT infrastructure. We were requested to create and implement a unified IT infrastructure to minimize maintenance costs and provide scalability.

All main business applications were required to be migrated to a resilient Datacenter, also to provide migration to the latest version of OS.

IT services were required to be standardized to ensure transparency and predictability of IT infrastructure costs.

Additionally one of the success measures was to increase sales through dealer’s networks using an Internet portal for mobile clients.

Key Challenges

Our main goal was to assist in transition of hardware devices and servers to datacenters in UK.
Due to a huge amount of equipment it required 2 years to complete migration. During this period our engineers has stabilized the existing customer infrastructure (CMO) by reducing the service outage significantly.
We have implemented IT infrastructure standards to minimize maintenance costs and provide infrastructure scalability.
A second goal was to establish a reliable and effective team to provide 2nd and 3rd lines of support.
Besides transition and transformation tasks ICL Services provided consultancy for IT infrastructure planning and developing of new IT solutions based on customer requests.
There was no a service interruption during migration. The network infrastructure in the new datacenters has been redesigned to reflect all customer requirements, including security.
To provide a reliable connection for remote offices we have reconfigured the MPLS connection.
New standard IT infrastructure was based on a VMware virtualization solution and has been implemented by our specialists.
To unify users` workplaces we have implemented a solution based on Citrix and App Sense technologies.

Implemented our solution

Since the beginning of project ICL Services` specialists took under support and stabilized current IT infrastructure (CMO). Reduced the service outage to a minimum.
To assist in migration we have assigned a core team of highly skilled engineers with a broad range of professional knowledge. The team has completed migration of servers to new datacenters successfully.
There was no a service interruption during migration. The network infrastructure in the new data centers has been redesigned to reflect all customer requirements, including security.
To provide a reliable connection for remote offices we have reconfigured the MPLS connection.

Products and technologies

Windows Server 2003, 2008, Windows 7,8
UNIX (HP-UX) / Linux (SUSE, Red Hat) /ESX (5.0)
Network (Cisco \ Brocade)
DB (MS SQL, including Symantec Veritas Cluster \ Oracle)
Storage (HP EVA / Fujitsu Eternus / NetApp)
MS Exchange (2003,2010)
Middleware \ Job Control (Dollar Universe \ Batchman)
Backup \ Restore (Symantec NetBackup \ Pure Disk \ HP Data Protector \ Legato Networker \ HP Connected Backup)
Symantec Endpoint Protection
AppSense
Citrix XenApp
EVault

The Customer is the client of Fujitsu Group, with ICL Services (ICL Group company) providing services to it

Results

We provide all levels of technical support, proactively working to identify the customer’s requirements and required IT infrastructure changes
There are 800 servers under support
The job Scheduling solution has been stabilized which was positively noted by the customer
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IT infrastructure design and implementation was based on virtualization solution
There are more than 60 engineers in the team with a broad range of knowledge and skills, the team provides monitoring, operating and engineering tasks for the customer
the service delivery has full compliance with customer’s business processes and requirements
Flexibility to allocate additional qualified resources for project work
Dedicated engineers for development of new solutions
Competitive service costs
At the current moment ICL Services continue collaboration with the customer