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Tire & Rubber Company

Key Challenges

The key requirement was to build an intellectual and reliable team that can provide 2nd and 3rd line support with a high quality service.

Goals and objectives

  • To develop a centralized and flexible IT infrastructure management with a competitive cost
  • Decrease IT TCO (total cost of ownership)
Solution

Implemented our solution

  1. Highly experienced team

    The support team consists of more than 20 engineers with a broad range of skills and a minimum of four-year degree study in computer systems or information technology engineering. Team provides support 9 hours per day on a Monday to Friday basis (9×5).

  2. Excellent service with a best price

    Remote support of over 10,000 workstations in 46 customer locations and over 100 own retail and wholesale sites.

  3. Continuous service improvements

    The team carefully proposes, develops and implements service improvements to ensure existing systems and processes run more efficiently.

Products and technologies

  • Symantec Altiris
  • Symantec Endpoint protection
  • Symantec PGP
  • ServiceNow
  • Own Customer toolsets

The Customer is the client of Fujitsu Group, with ICL Services (ICL Group company) providing services to it

Results

  • Full compliance with Service Level Agreement
  • Dedicated technical, bid support and resources to help to liaise with the customer and support service design
  • Availability and flexibility of resources

YOU CAN ASK ME ANY QUESTIONS YOU HAVE AND GET CLOSE CONSULTATION ON OUR SERVICES.

Ildar Khusnutdinov
Head of Service Delivery

Organization

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