With the current economic climate and increasing competition the prime here objective is to reduce ongoing IT support costs by transferring IT support services to a dedicated outsourcing company. Along with virtualizing and standardizing the current IT solution it is equally important to increase the IT environment stability.
Key Challenges
- Build an knowledgeable and dependable team that can provide a 3rd line high quality support model across the workplace globally
- Implement a modern technical solution (SCCM 2012 migration, Office 365 deployment and Citrix Global environment consolidation)
Implemented our solution
- The engineering team solves the full range of tasks associated with Cirix XenApp, SCCM solutions and End-user support.
- Completed SCCM 2012 migration project (including design preparation, implementation and project coordination).
Products and technologies
- Citrix XenApp 5.0
- Citrix XenApp 6.0
- Citrix Provisioning Services 6.1
- Microsoft SCCM 2007
- Microsoft SCCM 2012
- Microsoft Windows 7
- Microsoft Windows 8.1.
The Customer is the client of Fujitsu Group, with ICL Services (ICL Group company) providing services to it
Results
- Full compliance with the customer business processes and requirements (including SLA)
- Resources availability and flexibility
- Competitive service costs
- Continuous service improvement
- SCCM 2012 migration
- MS Office 365 deployment (to more than 5000 users)
- Planned upgrade from Citrix XenApp 6.0 to Citrix XenDesktop 7.6.
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YOU CAN ASK ME ANY QUESTIONS YOU HAVE AND GET CLOSE CONSULTATION ON OUR SERVICES.
Ildar Khusnutdinov
Head of Service Delivery
Head of Service Delivery