Tire & Rubber Company

The key requirement was to build an intellectual and reliable team that can provide 2nd and 3rd line support with a high quality service.

To develop a centralized and flexible IT infrastructure management with a competitive cost
Decrease IT TCO (total cost of ownership)

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Implemented our solution

Highly experienced team
The support team consists of more than 20 engineers with a broad range of skills and a minimum of four-year degree study in computer systems or information technology engineering. Team provides support 9 hours per day on a Monday to Friday basis (9×5).
Excellent service with a best price
Remote support of over 10,000 workstations in 46 customer locations and over 100 own retail and wholesale sites.
Continuous service improvements
The team carefully proposes, develops and implements service improvements to ensure existing systems and processes run more efficiently.

The Customer is the client of Fujitsu Group, with ICL Services (ICL Group company) providing services to it

Full compliance with Service Level Agreement
Dedicated technical, bid support and resources to help to liaise with the customer and support service design
Availability and flexibility of resources
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Cost competitiveness
Change management process implementation
Centralized configuration management solution implementation
Participation in the service catalogue development for the internal IT department
Participation in migration of some IT services to the cloud (Office 365+)

Ildar Khusnutdinov
Head of Service Delivery