Готово!
Скоро материал придет на указанную электронную почту. Также подписывайте на нас в Facebook
Ok
ICL Services Win the Time of Innovation — 2018 Award
This year, the company won two awards — Product of the Year and Technology Innovation of the Year in the category of IT and Digital Technologies.
ICL Services has won its third annual Time of Innovation award — an independent award given for best projects and practices of innovation implementation, development, and enhancement.
This year, the company won two awards — Product of the Year and Technology Innovation of the Year in the category of IT and Digital Technologies.
For the Product of the Year, the Snariad service automation solution was presented. It has been designed for prompt response to customer support requests.
The other award, Technology Innovation of the Year, was for the robotised Service Desk which runs on a machine learning technology. «The main goal behind the service was to reduce time and labour costs for request pre-processing, which we successfully achieved», notes Dmitry Kashtanov, Director for Business Services and Application Services at ICL Services. «For example, an average of more than 7,000 requests is sent monthly by two hundred restaurants supported by the system. The robot takes 22 seconds to complete „its“ scope of the work, while the „human“ first line support needs several minutes on it.»
The awarding ceremony was hosted by Krasnaya Polyana during the third Innovations Leading to Qualitative Economic Growth conference.
Related news
- 10 September
Analytical agency Tadviser summed up the results of the Russian IT services market in 2013 and formed the rating of the largest IT suppliers. According to the rating ICL Services entered the top 8 of the largest providers of IT services and IT outsourcing.
- 21 October
In the ranking compiled on the basis of the analysis of financial results for 2015 by industries and services.
- 11 September
CRN/RE Names 25 Best Regional IT Companies Of 2017
For the tenth time, CRN/RE published its rating of 25 best regional companies.
- 5 June
ICL Is One Of The Top 20 Largest It Companies Based On Results For 2017 (Expert RA)
The Company rose by 4 positions y-o-y due to the annual revenue growth by 6.4%.
- 31 July
The state award of the Republic of Tatarstan is the highest form of state and public recognition of achievements and contribution to the economic and scientific development of the Republic of Tatarstan.
- 15 November
ICL Services Hits Top-3 Global Service Desk Providers
The rating is provided by Service Desk Institute (SDI), an influential international organisation.