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“Work at first sight”. What makes a company comfortable for the employee?
According to some estimates, to replace an employee that leaves the company, the employer spends 21 % of his/her annual income on average. Obviously, low turnover rates are more favorable than higher ones. So, employers are trying to build long-term relationships with employees, often more extended than employment itself. Businesses train personnel starting from university and keeps in touch with a former employee even after he or she resigns.
This requires certain effort:in the long term, an employee’s loyalty depends a lot on how considerate and responsible the employer is about his or her interests and needs. Such treatment should be demonstrated from first sight (interview) to the last day (resignation).
Results of a responsible approach to employment practices are obvious. Consider, for example, the experience of ICL Services — an IT outsourcing company where staff turnover does not exceed 8-10 %, the rate “advised” for the IT industry, despite the disturbance afflicting the labor market.
Domestic higher IT education provides a solid theoretical background, but sometimes to the detriment of practice. Graduates have no work experience with modern technologies, which slows down their occupational formation.
Only large IT companies have resources required to change this situation. For example, ICL Services has built a though-over system of young talent development:
- fundamental practice-oriented education based on Fujitsu Labs — traininglaboratories integrated in the educational process of leading IT higher education institutions in Tatarstan;
- short-term IT courses (IT Security, Network etc.);
- work placement at ICL Services, where students reinforce their knowledge on the basis of actual business tasks;
- identification of talented IT students during tournaments and Olympiads and their support through a scholarship program.
The Company’s stance on development of young talent became clear in 2015, when ICL Cloud, the Company’s strategic product, was launched in the market. As early as concluding first contracts to use it, the Company already granted Kazan Federal University students access to the cloud for learning purposes. As a result, they started gaining experience “on the forefront” of modern technologies fast.
The Company’s doors are open to young talent, and ICL Services has become an employer appealing for the young: about 50 students worked and were on work placement at the Company at the start of 2016. But neither scholarship holders nor students are committed to be employed by ICL Services: the Company’s goal is the development of the IT market rather than early recruitment.
“At a glance”: vacancy search, interview, and relocation
The Company’s attitude to a prospective employee can be read at a glance. The candidate can evaluate whether the employer’s assessment is unbiased and information and, in the event of relocation, geographic access is available as early as during job search and interview. The Company tries to meet candidates’ expectations by taking action described below.
- To guarantee an unbiased assessment transparent for the candidate and the Company, it is HR, technical specialists, and the future manager that participate in interviews at ICL Services.This results in a comprehensive and balanced assessment.
- To be open in terms of information, ICL Services is available on all major job search channels (websites, social networks, job fairs, career days at HEIs etc.). HR keeps in touch with the candidate to update him or her on decisions that are made.
- To provide ease of geographic access, the Company pays 50 % of the fare for candidates from other cities to come to their interviews, and provides new hires with temporary housing, helps with registration and familiarization with the city.
“Day one”: socialization in a new teamTo get assimilated into the team and immersed in job duties, the new hire needs an onboarding program. So, every newcomer has a buddy — an experienced employee that is by their side for the first 3 months of work to introduce them to the Company and the subtleties of office life. In addition, an onboarding plan is issued (so that no important aspect is left out), and a shirtsleeves meeting is held with the Company’s top management (to understand the strategic context).
Are you comfortable at work?
The employee feels comfortable in the company that treats his or her needs with consideration. ICL Services follows 5 key principles that mare corporate life more comfortable.
There is no end to cooperation
Useful connections are a wealth. The Company keeps in touch even with employees that decided to leave. Those who “leave decently” (without giving up a project at its high, warning of their leave in advance) are welcome to corporate events and informed about new opportunities that become available at the Company.
In turn, such employees often serve as the brand ambassador: the Company gets promising new hires with their help. Sometimes, they even come back themselves. For example, two former employees returned to ICL Services in H1 2016.
To a great extent, this is the result of a responsible attitude to employment practices.
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