The key requirement from the customer was to build a knowledgeable, reliable and proactive team that provides 2nd and 3rd line support.
Key Challenges
- Support and operation of a highly available storage infrastructure for a Belgian power grid operator
- High-performance, secure storage operation
- Greater flexibility, cost transparency and cost-effectiveness
Implemented our solution
- Migration from the customer used incident management system to the OTRS SaaS
Products and technologies
- Managed Backup & Recovery: Backup / Restore software, NetBackup
- Data Storage/Backup systems: NetAPP. CentricStor
- ITSM Automation Services : OTRS
The Customer is the client of Fujitsu Group, with ICL Services (ICL Group company) providing services to it
Results
- Internal staff have been relieved of the work involved in storage operation and thus can focus on more strategically important tasks
- High cost-effectiveness and performance are ensured
- Greater cost transparency and lower operating expense
- Reliable operation thanks to a 7×24 support
Other projects in the sector
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Ildar Khusnutdinov
Head of Service Delivery
Head of Service Delivery