IT company in UK

It was vital for customer that parther had capabilities and skills to perform a smooth service transition and provide excellend and qualified service, and adhere to/improve service levels.

Key Challenges

Continuous search for service improvement as part of the IT strategy
Continuous search for service cost reduction as part of the IT strategy
Need to outsourse routine infrastructure operations in order to free own engineering resources for strategic IT projects

Implemented our solution

ICL Services team consists of engineers with the broad range of experience.
The team supports Unix, Linux, Wintel servers, RDBMS solutions based on MS SQL Server, Messaging and Collaboration (Microsoft Lync 2013) and provides 24×7 support for both monitoring and operating levels to fulfill high availability requirements of Customer.

Products and technologies

MS Windows Server
Linux, RedHat, UnixWare, Solaris
MS SQL Server
CA Unicenter NSM
MS SCOM
Symantec NetBackup
Microsoft Lync 2013
CA ARCserve Backup
Citrix XenApp, Citrix XenDesktop

The Customer is the client of Fujitsu Group, with ICL Services (ICL Group company) providing services to it

Results

ICL Services provides high quality support, design and implementation services to Customer
The team demonstrates high quality of technical support, implementation, technical ownership and consultancy skills
Benefits: full compliance with Service Level Agreement, high motivation of staff, availability and flexibility of resources, continuous improvement
Over 100 innovations with automation of support functions have been implemented during project life