Launching the IT audit service

The success and consistency of operation of the majority of modern companies are directly dependent on how the current IT service management system comply with the business needs of the company. IT strategy, IT service continuity, applied ITSM systems and contractors — those are important components of IT service management system requiring substantial investment.

In this regard, companies want to create the IT service management system with the following characteristics:

1. optimal (corresponding to the current business requirements);
2. stable (ensuring service continuity);
3. effective (ROI);
4. proactive (meets the immediate future business requirements).

What is the IT Audit service?

Service purpose:

answer the question: How to increase the return on investment in IT by optimizing the operating model of the IT Department, the design of ITSM processes and their automation level according to the current maturity and development strategy of the IT Department?

The service can be provided under the following scenarios:

• Audit of IT service management system

  We help our client understand the existing possibilities for development, as well as problems and risks in the existing IT management system. Our client will also receive expert advice on optimization of IT service management system based on the results of analysis of current needs and goals.

• Audit of preparedness for IT outsourcing

  This type of IT audit includes a detailed analysis of the current application strategy of external IT services, as well as unrealized possibilities of using IT outsourcing, evaluation of the associated risks and overall preparedness for outsourcing.

• Audit of preparedness for the introduction of ITSM system

  This IT audit scenario includes:

  1. thorough analysis of the current IT Department operating model and the process maturity of IT service provision;
  2. analysis of preparedness of IT employees and the company as a whole for the introduction of such changes;
  3. assessment of the associated risks;
  4. identification and prioritization of the goals and objectives of IT services process automation;
  5. creation of the strategy for further development of ITSM system.

Service provision procedure

1. Clear definition and documenting of the goals, objectives and success criteria together with the customer.
2. Thorough analysis of the current operating model and IT service provision processes. Preparation of the report.
3. Development of expert recommendations for optimizing the operating model and IT service provision processes.

Why is this service useful for business?

IT Audit service enables you to:

1. Reduce the cost of IT service management
2. Increase the efficiency of IT service management processes
3. Increase the return on investment in IT
4. Reduce the losses from risk realization in the IT service management system
5. Increase the stability of IT service provision processes and the general quality of services
6. Ensure compliance of IT service management system with the needs of the Company and applied standards and external requirements
7. Focus on optimization of elements of IT service management system that require urgent intervention and have the greatest potential and effect
8. Receive an objective assessment of the current IT service management system
9. Save resources for audit