ICL Services Has Automated On-Site Customer Service
ICL Services deployed Field Service Management* solution to manage on-site customer service. This automated dispatching system provides real time scheduling, control and monitoring of the work of employees who serve customers in the field.
Customers benefit greatly from a transparent and understandable approach to servicing their IT infrastructure. In addition, now the human factor is completely eliminated from the calculation of the service level, since the information is received on the smartphone of the service engineer in just a few minutes after filing an application.
In addition, on-site service management system allows the Company to free up to 15 % of the engineer's working hours by speeding up bureaucratic procedures.
*on-site service management
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