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ICL Services delivers digital transformation of Service Desk
The IT service company «ICL Services» implements the digital transformation of Service Desk. The customers now can receive user support on the first line with the help of digital service channels, automation, and artificial intelligence (AI) technologies.
Service Desk with digital transformation elements is already in place for many large companies in Russia and abroad. Standardized set of tools allows ICL Services to provide a service with competitive prices in several languages, regardless of where the support team is located. This allows company’s experts support client’s remote employees and ensure smooth operation, increase the service satisfaction level, optimize costs, and reduce the service downtime. What directly affects the business success.
- 28 February
Key questions, arising from the operation of Service Desk.
- 22 December
This project will tell readers how to correctly use Service Desk that is the key asset of the IT service.
- 11 October
ICL Services uses machine learning to support IT users.
- 15 November
The rating is provided by Service Desk Institute (SDI), an influential international organisation.