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11 March 2020
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ICL Services delivers digital transformation of Service Desk

The customers now can receive support on the first line using digital service channels.
The IT service company «ICL Services» implements the digital transformation of Service Desk. The customers now can receive user support on the first line with the help of digital service channels, automation, and artificial intelligence (AI) technologies.
Service Desk and AI technologies combine ICL Services’ experience in IT service gained from working with customers all around the world. This is the first line of user support, enhanced by a set of standard and proven automation solutions flexibly customizable according to the specific features of the customer’s IT environment and processes. IT support is provided to users via telephone, mail, chat, and self-service portal.
Service Desk with digital transformation elements is already in place for many large companies in Russia and abroad. Standardized set of tools allows ICL Services to provide a service with competitive prices in several languages, regardless of where the support team is located. This allows company’s experts support client’s remote employees and ensure smooth operation, increase the service satisfaction level, optimize costs, and reduce the service downtime. What directly affects the business success.
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