- 24/7/365 M&R services provision period
-
SLA — from 4
hours equipment restoration time in field
- Up to 30 minutes technical specialist response time
- end of Manufacturers Warranty;
- end of IT support of equipment;
- end of Life of equipment;
- a company needs high-quality maintenance of software and hardware packages;
Any IT equipment is developed with consideration for the limitation of its lifetime. Upon End of Warranty, End of Support, and End of Life, the company needs to answer the question: what is to be done with this equipment?
And here, there are 4 options:
- Maintain legacy IT equipment on its own;
- Replace the IT equipment with the new one;
- Prolong the guarantee period buying a service package from IT equipment manufacturer;
- Conclude a post-warranty maintenance and repair of IT equipment (M&R) contract with ICL Services;
ICL Services' maintenance and repair of IT equipment include the following options:
- Multi-vendor technical support of software and hardware complexes;
- Warranty and post-warranty repair of IT equipment
- Modernization of IT equipment
- Conduct of special controls and researches
- Disposal of IT equipment
- Support of ICL Services' Service center
Types of equipment covered by ICL Services' M&R contract:
- Servers and blade systems
- DSS and tape storages
- Active networking equipment
- Laptops, PCs, and all-in-one PCs
- Printers, MFDs, and copying machines
- POS terminals and self-service stations
- Monitors and LCD panels
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Qualified specialists
The equipment maintenance is carried out with the support of and under the supervision of highly competent specialists from service department and certified service centers
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Multi-vendor support.
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Single point of contact
For the issues on maintenance and repair of the Customer's equipment stock
-
Competitive prices
-
Decrease of equipment aggregate cost
Due to prolongation of the equipment service life.
Completed projects
- Multi-vendor technical support of software and hardware complexes
- Warranty and post-warranty repair of IT equipment
- Modernization of IT equipment
- Conduct of special controls and researches
- Disposal of IT equipment
- Support of ICL Services' Service center
- Consulting, as well as support of users and hardware and software packages engineers
- Proactive monitoring of the equipment hardware component
- Systems functional testing
- Systems maintenance checks
- Microcode update control
- Systems restoral
- Elimination of manufacturing and design defects of products
- Electronic and mechanic repair of failed equipment and its components
- Functional and check-up tests of systems
- Hot swapping for the period of the equipment repair
- Collaboration with equipment manufacturers
- Defective products management
- Performance analysis
- Consulting on systems configuration optimization
Organization of special tests and examinations of the equipment located in category premises
Equipment final disposal and salvage works arrangement
- ICL Services' service center provides support of telecommunications facilities, equipment used in the field of retail, corporate and personal IT equipment
- We perform full cycle of restoration of equipment operation from renowned global manufacturers
Call +7 843 513 01 40
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