- Services provided 24/7
- SLA 97%
- One moderator moderates 2500 videos per day
- You need to outsource content moderation;
- You want the service to be provided by professionals with extensive experience in launching large-scale projects;
- In your work, you value a clear-cut approach and compliance with standards;
- You need a large amount of data to be moderated by one employee.
Content moderation.
Real-time content inspection for violation of publication rules set by platform owner.
User administration.
User account management. Blocking of content and banning malicious users in the system.
Media classification.
Moderators classify content according to the Customer’s policies.
Providing a team of moderators according to the Customer’s requests.
Content moderation includes:
- Real-time content monitoring
- Monitoring of uploaded videos
- Monitoring of uploaded images
- Monitoring of uploaded texts
Successful content moderation case.
Our customer is a global social media platform for live video streaming where users live stream their moments of life, talk to friends, make video calls and watch trendy videos.
Content moderation is performed in 6 directions:
1) content moderation of videos up to 1 minute. An appropriate mark will be given if a violation is found. Each moderator watches about 2500 videos per shift.
2) moderation of text content. Each moderator gets 10 texts lined up to assign a category of violation, if any, or the "No violation" category. These texts are directly related to the video.
3) moderation of videos and live streams. Moderators watch a stream for a certain time, and if a violation is detected, they will give an appropriate mark.
4) moderation of video content with varying duration (up to several minutes), graphic and text content.
5) moderation of invitations to various groups. Moderators block 18+ invitations.
6) moderation of users’ video "stories" content stored in the app for up to 24 hours.
Each moderator goes through several stages:
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Internship, where we check the employee’s knowledge about the project. A test to complete successful internship;
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On-job training where employees moderate content in a test environment.
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Number of moderators: 10 or more
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Workplaces ready for provision of services in full
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Highly-skilled moderator staff ready for start of service
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Providing of services is also available internationally
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Experience in building processes from scratch
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Languages: Russian and CIS countries, English, French, German, Serbian, etc.
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Providing of services from any location without loss of quality
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