ICL Services

European bank

With regard to the attempt to reduce the overall expenses of the company (including IT expenses) the local team of customer’s IT experts reduced. External service providers were engaged in order to support IT infrastructure in areas without proper assistance.

Key Challenges

  • The team provides informational, operational and engineering support for IT infrastructure, as well as support for business-critical applications
Solution

Implemented our solution

  1. Today we have a team of 29 IT engineers with a wide range of technical skills and rich experience in IT infrastructure support.
  2. The team provides comprehensive monitoring of operational and technical functions, it offers, develops and implements advanced services improving the existing systems and processes.

Products and technologies

  • ОС Windows Server 2003/2008 r2 (Windows Failover clusters)
  • RDBMS MS SQL 2005/2008 r2
  • ОС RHEL 5.x/6.x/7.x
  • Product for construction of VMWare vSphere 5.1
  • Messaging systems Lotus Notes Domino 8.x
  • MS SCOM

The Customer is the client of Fujitsu Group, with ICL Services (ICL Group company) providing services to it

Results

  • We created a team that can provide informational, operational and engineering support for all components of the customer's IT infrastructure. The group can pliably respond to emerging changes both as a set of objectives and under the rules of service provision without compromising the quality, which is currently relevant for the customer.
  • Our Russian team deals with a full range of tasks on support of 2 Wintel clusters and MS SQL DBMS infrastructure deployed on them. The group is able to effectively process incoming requests in a virtual absence of a support service and is ready to support additional objects in a short time, if required by the customer.
Other projects in the sector

YOU CAN ASK ME ANY QUESTIONS YOU HAVE AND GET CLOSE CONSULTATION ON OUR SERVICES.

Ildar Khusnutdinov
Head of Service Delivery

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