ABOUT ICL SERVICES

services

• Service Desk

  We organize the only contact center for users to always know where to apply for IT support. We will provide fast reception, clear registration and accurate routing of requests. We process up to 80% of user requests automatically.

• digital solutions

  Digital production modelling, business application monitoring, process robotization, artificial intelligence, internet of things, virtual and augmented reality: everything that will make people's lives easier.

• On-site support in Russia and CIS

  We will install the equipment anywhere in Russia and take on its support: from remote diagnostics and routine maintenance to going on-site and managing a replacement pool. We make over 100,000 on-site visits annually.

• IT consulting

  We will help you plan capacities before scaling up, assess the security of systems or implement ITSM. We know how to organize an IT service and arrange work from home.

• information security

  We protect the system against malware, spam and cyberattacks targeted at system downtime. Continuous monitoring and prompt response to abnormal events will prevent leakage of sensitive information.

• business consulting

  We will check if the IT infrastructure suits the processes, and if employees act in accordance with regulations. We use not only interviews with participants, but also traces of processes in information systems.

• Development, implementation and maintenance of applications

  We will develop and support any software following your requirements, test it, and launch into operation. We will carry out projects to implement solutions in D365 and 1C. We will automate and robotize your processes using BPM and RPA.

• IT infrastructure management

  We maintain, implement and integrate systems — from terminal services to web services. We will support servers, network infrastructure, databases and workplaces. We work in accordance with ITIL. More than 150 specialists work to support our customers.