Which mobility element does your business need?

— It seems that the main conclusion we can make is that the business does not longer question the need for mobility. The focus is on practical issues of security provision, productivity and efficiency increase.

Ruslan Vagizov: Right. Companies know that mobile technologies directly affect the performance, since such technologies make access to corporate e-mail and internal company resources fast and convenient from anywhere in the world. Your colleagues are available for communication at any time, for example, while traveling or on business trips. Employees are now able to hold meetings in conference rooms, offices of partners and suppliers, airports and train stations — wherever they are thrown by working necessity.

— You have mentioned MDM. What are the benefits that a customer will receive by implementing the service?

Ruslan Vagizov: Mobile Device Management service consists of services and technologies that control and protect corporate mobile devices, as well as corporate mobile applications and content. MDM solutions are designed to ensure corporate data security on mobile devices that are not part of a corporate network, as well as to monitor device status. Modern MDM solutions allow integrating mobile users to a corporate environment by providing access to postal services, corporate resources, file-sharing systems. For example, Microsoft Intune can be successfully integrated with System Center Configuration Manager and with the Exchange mail system.

— How is the improvement and maintenance of mobile applications for your customers organized? What part of this process is outsourced?

Ruslan Vagizov: MDM service is supported only by our qualified engineers using modern technology from the well-known software vendors like Microsoft, IBM, VMware, Citrix. Experts support second and third lines of an already existing mobile service and also participate in the implementation and migration of customer environment to MDM. The tasks of our engineers also include user operational support in case of any problems (email, corporate applications), preparation of devices for issuance to a specific user, Office 365 support, policy management and application configuration. Our engineers also have extensive experience in virtual desktop support. Architects help to create design and supporting documents for the construction of environment and support the entire implementation cycle of the selected solution regardless of a software provider. Most of our experts are certified on Citrix products, including XenMobile — solution for mobile devices.

Find the rest of the interview on the CNews portal in the «Mobility in business» review.