IT outsourcing: Today and Tomorrow
On April 1, 2014 the conference «IT Outsourcing: Today and Tomorrow» was held. It was organized by CNews Analitycs and CNews Conferences. On this conference experts of the Russian IT market and business representatives have tried to understand why the domestic outsourcing is so specific and how to develop uniform and consistent high service standards. Executive Director of ICL Services Ruslan Vagizov shared the experience of foreign companies and the applicability of IT outsourcing services in the Russian market.
Outsourcing services providers, software developers, IT experts represented companies in various industries and experts of the integrators companies participated in the conference.
The discussed issues during the event were the following:
- How to evaluate the profitability of IT services migration to an external service?
- In which sectors outsourcing is most effective?
- What services in Russia will never be given to a third party company?
- What you should pay special attention when discussing the SLA concept?
- What is most significant for the Russian business when choosing a service provider?
- Why the Russian market of outsourcing does not exhibit the highest rates of growth that have been predicted?
- What is the degree of involvement of the customer in the outsourcing project activities?
- What foreign experience can be considered suitable to be transferred in Russia?
- How to find a balance between high demands to SLA from the customer, technical capabilities of the provider and the final value of the contract?
- What are the prospects of the Russian market of IT outsourcing?
- How should we compare the risks and benefits of the transfer of IT functions to outsourcing?
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- 1 April 2014
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- Moscow
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- Organizer: CNews Conferences and CNews Analytics
Our speakers
- RUSLAN VAGIZOV
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RUSLAN VAGIZOV
— Head of Operations
RUSLAN VAGIZOV
Head of OperationsExpert in the manufacture and supply of IT outsourcing services for European and Russian customers
Ruslan was hired in the ICL Group in 1999 as a software engineer of the 2nd class. Since 2008 he has been Executive Director. Ruslan made a special contribution to the development of ICL Services: he engaged in the formation of the portfolio of services, as well as the development of methodology to reduce costs and increase the competitive ability of the company for the global customers. To date more than 50 international companies are permanent customers of our company.
Achievements: High organizational skills and professionalism helped to create a powerful organization (ICL Services), which currently employs more than 700 workers.
Certificates: ITIL Foundation, Prince 2 Foundation. Has a Diploma of the Ministry of Information and Communication of the Republic of Tatarstan (2008).
Hobby: Reading books, swimming.
Results
Today the Russian market is «flooded» with a large number of companies that provide variety of services. In general, they can be classified into two types:
- Specializing in major customers,
- Specialized in serving various kinds of customers and providing solutions for the most basic and necessary tasks. Segment of provider services for different scaled organizations (comprising staff from 50 to 100 employees) has virtually no development in the country.
Due to the specifics of the Russian business which does not tend to transparency of business processes, customers distrust IT outsourcing. There is an opinion that confidential information may leak out of the company together with outsource services. Ruslan Vagizov, Executive Director of «JDC Services» (ICL Group) offers customers and performers to appeal to the international experience. The company estimated in 2013 that about 59% of the companies surveyed in the United States and Europe have at least 7 years of using the outsource services and almost 60% of customers believe that outsourcing model is a key element in the achievement of certain business goals. At the same time about 31% of the companies extended their contracts for outsourcing in the past year and almost 55% have expanded the set of services transmitted to third parties.
Sergey Smolov, Sales Manager in the Department of Sales Management Solutions of Softline services announced the company’s internal statistics. Thus, the bulk of outsourcing projects are in service of geographically distributed enterprises (32%), followed by expert technical support (24%) and the IT outsourcing itself (19%).
Yuriy Gribanov, the owner of «Unit-Orgtehnika» highlighted in his speech the reasons for the relatively small increase in demand for outsourcing print from the Russian customers.
Stanislav Spirko, a leading manager of DEAC, spoke about the areas of the European data center operator.
According to Marina Anshina, chairman of the committee on standards of Union CIO (UCIO) outsourcing restructures the relationship between business and IT. Such changes are not always possible in case of insourcing. However, Marina Anshina is convinced that the right choice of the partner company is the main component of the project.
Pavel Bragin, Deputy General Director of IT Holding «Pronto-Moscow», outlined a number of requirements for outsourcing partners. He believes that the most important of them is proactivity of service providers: they should not wait the incident in order to solve the problem in fixed time according to SLA but rather one should contact with the business and IT departments timely and regularly in order to improve services.
Anton Savin, Head of Operations Support Systems of «VimpelCom» continued the theme of practical outsourcing in his speech.
Alexander Gerasimov, IT and communications market analyst disagreed with the thesis of mandatory saving of business-critical systems in the company. He referred to a fairly successful practice of migration to external services of Automated banking systems of many medium-sized Russian banks.
