About ICL SERVICES
WE TURN COMPLEX INTO SIMPLE AND RELIABLE
WE OFFER SYSTEM INTEGRATION
We bring together uncoordinated information systems, individual processes and controls to make infrastructure management easier and cheaper.
WE AUTOMATE BUSINESS PROCESSES
We develop, implement and maintain software, solve information security problems.
WORLD-CLASS IT OUTSOURCING
We help large companies to manage their IT infrastructure and reduce corresponding support costs. We will help your IT department not to waste time on routine tasks, and users always receive the necessary support.
CHOOSE US IF YOU
Feel that maintaining your IT infrastructure on your own is too expensive
Plan to automate simple but time-consuming tasks
Expand your capacities, and think about the ways to integrate new systems with existing ones
Look for a service provider that can maintain hundreds of locations throughout Russia
Want to respond more quickly to incidents
We have been in business since 2006
We started as 30 employees to become one of the 10 largest IT service companies in Russia.
“BY COMBINING TALENTS, WE MAKE THE DIGITAL WORLD AFFORDABLE AND RELIABLE FOR BUSINESS”
Our core competence is intelligent people who work in streamlined processes on hundreds of projects. Due to their experience that we can guarantee the availability of IT infrastructure and applications, compliance with SLA and provide solutions that can streamline business processes. The service catalogue contains over 60 services. Due to this, we can approach your tasks in a flexible manner and choose the solutions that you need.
SERVICES
SERVICE DESK
We organize the only contact center for users to always know where to apply for IT support. We will provide fast reception, clear registration and accurate routing of requests. We process up to 80% of user requests automatically.
DIGITAL SOLUTIONS
Digital production modelling, business application monitoring, process robotization, artificial intelligence, internet of things, virtual and augmented reality: everything that will make people's lives easier.
ON-SITE SUPPORT IN RUSSIA AND CIS
We will install the equipment anywhere in Russia and take on its support: from remote diagnostics and routine maintenance to going on-site and managing a replacement pool. We make over 100,000 on-site visits annually.
IT CONSULTING
We will help you plan capacities before scaling up, assess the security of systems or implement ITSM. We know how to organize an IT service and arrange work from home.
INFORMATION SECURITY
We protect the system against malware, spam and cyberattacks targeted at system downtime. Continuous monitoring and prompt response to abnormal events will prevent leakage of sensitive information.
BUSINESS CONSULTING
We will check if the IT infrastructure suits the processes, and if employees act in accordance with regulations. We use not only interviews with participants, but also traces of processes in information systems.
DEVELOPMENT, IMPLEMENTATION AND MAINTENANCE OF APPLICATIONS
We will develop and support any software following your requirements, test it, and launch into operation. We will carry out projects to implement solutions in D365 and 1C. We will automate and robotize your processes using BPM and RPA.
IT INFRASTRUCTURE MANAGEMENT
We maintain, implement and integrate systems — from terminal services to web services. We will support servers, network infrastructure, databases and workplaces. We work in accordance with ITIL. More than 150 specialists work to support our customers.
PROJECTS
Our portfolio includes 80 high profile customers from 30 countries. We rank among top 100 best outsourcing companies in the world. We speak in Russian, English, French and German languages.
WHAT SERVICE IS RIGHT FOR YOUR BUSINESS?
Ask a question-
We are ready to work at any scale
We support 70,000 users worldwide and 15,000 servers and network devices. We store more than 7 Pbytes of data -
workforce of more than 2,000 employees
We work in a comfortable modern office.
We have built an IT village and conduct more than 200 employee trainings annually -
good top management
‘Adequate and sound’ — this is how employees describe the management.
A PERSON BEHIND EACH SERVICE
It is not just a company that you work with, it is 2600 specialists with their own experience and skills.
COMPANY NEWS
ICL: RATINGS AND AWARDS
