Grid connection is a new approach to GC process automation, which provides always a «live» and not «fixed in program code» process.
Why do I need a new approach?
The thing is that grid connection is a process that is
These features result in a high complexity of updating the regulations, modifying the software and bringing these changes to final executors.
Implementation of the solution allows you to:
- reduce the change implementation period to a few days without the approval stage, which is final;
- reduce the period of distribution of the current version of the regulations to the last executor.After the changes are made in the process the final executors will be able to operate in a new way on the very next day;
- obtain analytics, since all the necessary information on the progress of works, is gathered during the execution of processes.
- in your company updating and maintenance of the grid connection process requires substantial time and money;
- in your company applied automated solution for grid connection is quickly becoming non-scalable;
- in your company no one knows how the process actually operates, regulations are behind real life.
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Business focus
Minimum necessary involvement of IT-specialists in the maintenance of the system
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Integrability
The solution effectively interacts with both other communication tools: telephony, personal account, as well as with the internal sources of customer data — billings, often acting as central reference data system for an array of customer data
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Sectoral application
The solution is implemented and operates in a number of power grid companies
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Functional scalability
Microsoft Dynamics CRM contains all the modules required to establish the effective interaction with customers
- 100 % compliance with the service term standards
- Application processing cycle reduced by 17 %
- Volume of work to process requests reduced by 8 %
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