The project was commissioned by a Russian financial institution, when its IT Department planned to upgrade the organisation's server hardware and find a contractor that would be able to provide maintenance and support for the vendor's equipment. This job has been taken on by ICL Services.
Key Challenges
- The specialists were faced with the task of dismantling the old equipment, preparing the premises for new capacities associated with increased energy consumption, as well as installing and setting up the new server equipment.
Solution
Implemented our solution
- The equipment purchased by the customer was passed to ICL Services engineers, who then installed and put it into operation. As of today, between 5 to 30 specialists originally involved in this project still continue providing technical support to the organisation and maintaining the equipment.
- An important factor was the specific nature of the project. The main difficulties in its implementation were associated with tight, unpredictable delivery times and their delays. For instance, a change in a delivery date may result in complications with obtaining security clearance to enter the premises and the unloading of equipment.
- Thanks to the extensive experience in the completion of dozens of system integration projects, as well as the expertise of ICL Services employees and their ability to dynamically adapt to changes in the amount of available resources, ICL Services specialists have managed to develop an efficient workflow tailored to the conditions of uncertainty and unpredictable changes. By accurately calculating the risks, such as the possibility of delays and the nature of potential complications, ICL Services manages to quickly reallocate its specialists, mobilise additional capacities and complete all work on time, even if it requires organising three daily shifts and working around the clock. This is what allows the customer to be certain of the absence of any risk of failure to supply or install the necessary equipment.
Results
- The maintenance of the customer's equipment is carried out around the clock on a turnkey basis, and cooperation with ICL Services as a contractor means that the customer no longer needs to train and employ its own staff of engineers, and the resources of the organisation's internal IT Department can be focused on more important tasks.