In 2022, the banking industry faced serious challenges caused by increased sanctions pressure. Banks had to quickly modify client applications and IT systems to meet new requirements.
For the client, this meant an increase in the number of technical support tickets, including complex cases:
— Error in parallel processing of salary slips, due to which several salary cards could be created for one request.
— Problems during regression testing, often related to incorrect test data.
— Constant requests to customize printed forms of salary cards according to the requirements of the legal department.
To cope with these tasks and significantly increase the development team, bank turned to ICL Services. The company's experts passed a rigorous selection and became part of the customer's team.Key Challenges
- Integration of ICL Services specialists into the customer's development team.
- Providing a qualified team working according to the customer's schedule and tasks.
- Development of a module for automating the issuance of salary cards.
- Development of a module for generating a new package of documents for ordering cards.
- Correction of parallel processing of loading salary statements.
- Modification of printed forms for salary cards.
The project was implemented in stages. First of all, ICL Services allocated Middle and Senior level specialists with competencies in the customer's technologies.
Then specific features of the bank's technologies were identified, after which internal training of the team was conducted.
ICL Services experts successfully adapted to the development processes, integrating their international best practices.
Each ticket was accompanied by an analysis of requirements, coordination of details with tech leads and implementation on .NET technologies. MS SQL and PostgreSQL databases, as well as Kafka and RabbitMQ message queue processing systems were used to solve the problems.
All developments were tested taking into account feedback from the customer.
As a result, specialists implemented the developed solutions in the industrial environment and began new tasks. ICL Services specialists continue to successfully work on current tasks, maintaining high quality of work.
Results
- The bank got rid of the need to hire and train new employees, entrusting tasks to highly qualified specialists.
- Increasing the size of the development team allowed us to speed up the implementation of new functionality and fix errors.
- ICL Services experts shared their best practices, which helped improve development processes.