ICL Services develops a bot for classifying emails

«We have created a bot that can recognize emails based on customer data. After indentifying the basic types of emails, we moved on to templates and routing. As a result, the bot quickly classifies and automatically responds to emails from job seekers, providing them with the contacts they need,» explains Victoria Kapmar, a flexible methodology specialist at ICL Services.

In the proposed solution, ICL Services specialists used technology to achieve a high message recognition accuracy rate of 92%. This ensures that job seekers get quick responses to their emails, employees save time, and the company maintains a positive reputation.