ICL Services and Elma Enter a Strategic Partnership in Business Process Automation

ICL Services has over 18 years of experience in IT consulting, developing and implementing business digitalization and process automation projects, and providing such projects with ongoing technical support. Thanks to the diverse system solutions offered by ELMA365, ICL Services has expanded its solution portfolio with new ITSM, BPM, and CRM tools. Together, the companies will address all client business needs, including import substitution in IT service management, document workflow, customer service, procurement process management, and many other areas.

"Our partnership with ELMA allows us to channel the full power of our international and Russian expertise into helping clients replace legacy systems and products by vendors who left the market with a powerful ecosystem of Low-code solutions. Together with our new partner, we can offer our clients access both to a comprehensive set of tools on a single platform and to our extensive experience in business process automation. We're confident that our combined efforts will help our clients succeed in rapid digital transformation," said Alsu Mingazova, Head of Automation at ICL Services.

"We were searching for a partner who could enhance our ITSM expertise and bring added value to our solutions. In practice, the best products shape themselves during the implementation phase, when we can account for the unique requirements and business processes of companies across various industries. Our collaboration will focus on developing a versatile ESM system capable of automating any corporate service, thereby increasing their efficiency," said Viktor Sitnik, Product Owner of ELMA365 Service.

Note:

ELMA is a Russian IT company that develops Low-code platforms for business process automation. The ELMA365 ecosystem covers a wide range of corporate functions, such as internal and external business process automation, electronic document management, CRM, and customer service.

The company serves over 4,000 clients and has 260 partners in Russia and abroad. It is a resident of the Skolkovo Information Center and a registered supplier of IT solutions in the unified register of Russian software. ELMA has topped CNews' BPM system rankings for several years and, according to the analytical portal TAdviser, is a top Russian company by the number of BPM projects implemented.