ICL Services Achieves ISO/IEC 20000-1:2018 Certification for IT Service Management

Each year, the company reaffirms that its internal processes are aligned with global best practices and ensure consistently high quality at every stage of the service lifecycle – from design and implementation to operation, support, and continuous improvement of services.

ICL Services' core business areas are certified, including services related to data center and workstation infrastructure, technical user support, the design, installation, and maintenance of automated control systems, software development and support, IT consulting, implementation of management systems at industrial enterprises using MRP II and ERP methodologies, data processing, and activities related to the creation and use of databases, information resources, IT products, and solutions.

Successful recertification to the ISO/IEC 20000-1:2018 international standard not only demonstrates the maturity of the company's internal processes, but also brings additional value to its customers. The standard establishes a unified approach to IT service management, ensuring customers receive consistently high quality and predictable service levels regardless of project complexity. It also enables clear measurement of service reliability and compliance with service-level agreements (SLAs).