ICL Services

Solutions for centralized management of enterprise environments

  • More than 50 000 workstations
  • More than 10 000 servers and network devices
  • More than 30 certificates in specialized areas of Microsoft, CA, IBM, AppSense, HP, ServiceNow
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This service is for you if:
  • you seek to reduce the costs of maintenance and management of your IT infrastructure;
  • you need to have the option to change the composition and configuration of company software flexibly and as quickly as possible;
  • you want to be abreast of what is happening in the IT infrastructure of your company;
  • your goal — to centralize the management of the IT environment;
  • you want to implement or upgrade the management standards of IT environment and standardize company IT services.

Solutions for the centralized management of  corporate environments are designed to reduce the cost of ownership of a complex IT infrastructure. Achievement of this goal is acheived by automating routine tasks, monitoring the current state of resources and collecting actual information about the IT environment and standardize the process of solutions support.

Service to standardize and automate management processes for the corporate IT infrastructure includes the development, implementation and support of complex solutions aimed to reduce the cost of ownership of IT infrastructure.

Products, that are part of the service, can be divided into 2 large groups:

  1. Monitoring solution allows you to monitor the current state of the IT infrastructure, respond to the occurrence of abnormal situations in time, as well as proactive predict and prevent them. Monitoring products (MS SCOM, CA Spectrum+eHealth, IBM Tivoli, HP OpenView, Nagios etc.) allows you not only be aware of the state of the IT environment of the company, but also to organize the automatic transfer of incidents in various IT services (integration with ITSM products, such as CA Service Desk, MS SCSM, HP SIM, ServiceNow and many other). This increases the rate of reaction and requests resolution, since the time between the occurrence of the contingency and its assignment to the appropriate engineer becomes negligible.
  2. Automation solutions include products that facilitate (and in some cases eliminate) the work of engineers and administrators. Automation tools allow you to:
    • utilize a centralized deployment of application software or operating system images on a user’s workstations or servers;
    • collect data about already installed programs and the hardware configuration of the end systems;
    • take remote control of workstations and mobile devices of users;
    • receive information about your infrastructure in the convenient form, using a flexible and scalable reporting system.
    Automation solutions (outstanding examples are MS SCCM, CA Client & Server Automation, Symantec Altiris, etc.) will allow the automatic filling and further updating of CMDB based on a wide range of obtained data. In addition, present product series allows us to solve the problem of security audit and timely automatic updates of your IT environment.

Enterprise Management products are currently available on the market from most of the major vendors — Microsoft, CA, BMC, IBM, HP, Fujitsu, Symantec, etc., as well as in open source solutions. Solutions are available both as software, implemented on the customer side, and in the cloud version. You can create a private cloud if needed for a particular customer.

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— Dmitry Prokofiev

expert in Centralized management of large enterprise environments

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