- 120 SharePoint-based applications
- More than 50 000 of users
- 12 500 sites
- more than 3 000 000 documents supported
- your internal applications, corporate portal or workflows are built on SharePoint;
- SharePoint does not meet all your expectations and needs in automation and integration of business processes and business data;
- you don’t have enough specialists for deployment, support and development;
- you demand to increase teamwork efficiency using SharePoint features.
SharePoint is a powerful platform for shared work, however not all its facilities are available in its off-the-shelf version. We will make SharePoint an easy and effective tool special for your company within our SharePoint-based design, development, support services.
We will help you automate your business process and build your corporate cooperation and communication center based on SharePoint.
The Service includes 3 levels of support for SharePoint-based applications:
- requests resolution and problem detection on the 2nd level support;
- problem root cause analysis on the 3rd level support;
- application modification, bug fixing, testing, documentation update on the 4th level support.
The Service can be expanded with SharePoint environment support that consists of:
- SharePoint installation, configuration and administration;
- IIS and SharePoint related requests and problem resolution;
- Nintex WorkFlow confugration and support of (if purchased);
- managing SharePoint add-ons an 3rd party solutions (if necessary).
Completed projects
-
High efficiency
- customer’s business processes optimization due to a greater performance and evaluation: automated collection of management data from various sources, including external and BPM-systems. Data systematization and presentation in desired view on SharePoint-portal;
- lower support costs as result of decreasing fixed charges and providing only essential actions.
-
Information security and service quality are guaranteed by:
- Non Disclosure Agreement (NDA);
- Service Level Agreement (SLA);
- regular trainings and certifications of the specialists, continuous knowledge exchange.
-
Modern technologies
- we use latest technologies and tools to develop and support applications;
- cooperation is based on process approach which is strictly adhered;
- experience in international projects.
-
Professional support
- professional support provided by MS SharePoint certified specialists;
- you get the experience and possibilities of a whole team of MS SharePoint certified professionals instead of couple of your own employees.
ICL Services OrgChart is a component to explore org structure in 2 views with search and zooming for SharePoint 2013 and higher.
You can format boxes using HTML, design organizational chart with HTML templates according to your brand book and add new fields. It shows information from SharePoint lists, SQL databases and REST web services.
Free version for SharePoint 360 is accessible in office store. User guide you can find here. ICL Services Orgchart shows organizational structure in a tree form without leaking any info from user's sites.
To try or buy webpart, please contact us on pr@icl-services.com
- Applications development upon customer’s demand
- Application transition from current teams or service providers
- 3 support lines of SharePoint-based applications and SharePoint infrastructure support
-
Application transition for further support
-
Application deployment on customer’s environment
-
Testing
-
Creation of comprehensive set of documentation for the application
-
Applications development using AGILE and Waterfall methodologies based on customer’s preference
-
Requirements gathering and analysis
-
Application change proposals to decrease support costs
-
Creation of comprehensive project and technical documentation
- design specification (application technical design, architecture description, max load capacity calculation etc.);
- user manual;
- test cases and test plans.
-
Application analysis
-
4th support line
- implementing customer’s change request for SharePoint application;
- fixing bugs and defects;
- release management;
- application testing.
-
3rd support line
- complicated problems and incidents resolution, provision of temporary workarounds.
-
2nd support line
- SharePoint instances support;
- role and access management;
- SharePoint sites configuration and customization using standard features;
- incidents resolution on application-level.
-
Maintenance of MS SharePoint as a platform
- SharePoint deployment and configuration;
- monitoring of SharePoint based services and applications;
- SharePoint applications deployment.
-
8 June
Recommendation service for CIOs
The Global CIO portal started the service that provides a complete range of services for CIOs in one…
-
12 May
Applications transition. How do we take applications for support
We tell how our company supports more than 80 applications for German…
-
5 March
IT infrastructure project and application support for the large customer
Project on IT infrastructure and application support for the large customer is one of the most interesting in the company’s…
-
12 January
7 main 2015 trends: where is it outsourcing moving?
What will happen to IT outsourcing market in 2015? How will it change, where is it moving and what awaits its…
-
4 December
General Director tips - interaction with it during the crisis: what to outsource?
The crisis makes you save on everything. A company wants to maintain high growth rates and reduce expenses. IT outsourcing is a good idea for…
-
10 September
Analytical agency Tadviser summed up the results of the Russian IT services market in 2013 and formed the rating of the largest IT…
Callback