ICL Services

Services for ITSM systems

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This service is for you if:
  • your business heavily depends on IT;
  • your company wants to optimize the IT department;
  • IT department is planning to use or is already using an ITSM system;
  • ITSM processes need tailoring to best suit the specifics of your company’s IT departments and to adopt best practice;
  • ITSM system’s out-of-the-box reports don’t match your IT department needs.

ITSM systems nowadays are primary tools to control and measure IT service quality and costs. On the other hand, ITSM systems are business applications of IT departments which automate departments’ activities and reporting.

Services for ITSM systems demonstrate to customers and users the full potential of this solution class, allowing transformation of ITSM system into a company’s IT-department continuous improvement tool.

This service includes the following types of tasks:

  • installation, customization and configuration of ITSM systems;
  • maintenance of ITSM systems;
  • integration of ITSM system with other systems;
  • ITSM service reports development and configuration.

The service contains the following components:

  • ITSM system deployment;
  • design and implementation of ITSM system changes;
  • ITSM system maintenance: operational (2nd line) and engineering (3rd line).

Services for ITSM systems are means of continual improvement of ITSM systems and eventually of the IT department as a whole.

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— Timur Hayrov

expert in Services for ITSM systems

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