ICL Services

Server maintenance

  • Currently, we serve more than 60000 users and 8000 servers
  • We are among Russia’s TOP 10 companies in the field of IT services
  • Currently, we serve more than 7000 units of network equipment
  • We employ more than 750 engineers who maintain IT infrastructures
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This service is for you if:
  • You need 24/7 server maintenance.
  • You want to ensure uninterrupted operation of servers and minimize unplanned downtime.
  • You need to maintain various equipment under a single service contract
  • You want to ensure the guaranteed time of the engineer’s arrival for repair, delivery of spare parts, or restoration of equipment

Server maintenance services may include the following procedures:

  • Proactive monitoring of hardware
  • Server maintenance to ensure operability
  • Checking of main and backup power supply
  • Testing and replacing of batteries, if necessary
  • Measurement of the temperature of heat-releasing elements of equipment
  • Periodic inspection of I/O devices, wires, and connectors
  • Testing of ventilation and air conditioning systems
  • Repair of equipment and replacement of its components in case of increasing workload on the server
  • Scheduled maintenance
  • Microcode update control
  • Troubleshooting of hardware and software
  • Analysis of performance and optimization of system configurations
  • Systems restoral
  • Elimination of manufacturing and design defects of products
  • Electronic and mechanic repair of failed equipment and its components
  • Functional and check-up tests of systems
  • Hot swapping for the period of the equipment repair
  • Collaboration with equipment manufacturers
  • Defective products management

Our company provides 24/7 repair services and can guarantee not only the time of arrival of an engineer to the place of installation of equipment or the speed of delivery of spare parts but also the deadlines until the equipment is fully operational.

We provide quick and quality repair of equipment in Russia and CIS countries and also guarantee the following:

  • Restoration of equipment or provision of another solution, provided that there are no additional costs for spare parts
  • Reduced cost of administering multiple support contracts with different service organizations

Also we provide the full lifecycle of operating systems on physical and virtual servers. More information about Server management here.

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— Marat Gimatov
Expert in Server maintenance
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