This service is for you if:
- There is a need to improve the quality of service of automated workstations
- There is a need in highly professional specialists who could solve emerging problems
- There is a need to reduce equipment expenses
- There is a need to optimise maintenance costs
In order to support computer and peripheral equipment in working condition, quite a large team of expensive IT specialists is needed. We are ready to become a single provider of support of your workstations, ensuring improvement in work quality and reduction of your costs
.- Preparation of new workstations (installation of necessary software, installation and ensuring connection of the workstation, configuring network connection, permissions, printing devices)
- Regular technical support
- Replacement of consumables
- Organisation of warranty repair of equipment
- Post-warranty repair of equipment
- Write-off of equipment
- Recycling of equipment
Repair and support of workplaces
1st Stage
- Carrying out pre-project inspection
- Mutual approval of the scope of services
- Approval of the SLA
2nd Stage
- Transfer of the service to the performer, recall of the former team
- Beginning of the service provision
- Development of the service optimisation strategy
3rd Stage
- Constant improvement of the quality of provided services
- Optimisation of provided services, reduction of services costs
- Monitoring the customer’s satisfaction
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Quality improvement
- Trained staff
- The customer's equipment is always in good condition
- The customer receives uninterrupted service
- Possibility of attracting professionals from related IT industries
- Optimisation of the service provision
- Work on constant improvement of the service
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Cost reduction
- The customer does not need to maintain a personnel reserve against the possibility of illness and holidays
- Optimisation of services means that fewer personnel will be needed
- Return on investment increases through the extension of working lifespan
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