The service provides diagnosis, repair and maintenance of the customer’s automated workstations. The service is delivered both at the customer’s premises and at our service centres.
In order to support computer and peripheral equipment in working condition, quite a large team of expensive IT specialists is needed. We are ready to become a single provider of support of your workstations, ensuring improvement in work quality and reduction of your costs
.- Preparation of new workstations (installation of necessary software, installation and ensuring connection of the workstation, configuring network connection, permissions, printing devices)
- Regular technical support
- Replacement of consumables
- Organisation of warranty repair of equipment
- Post-warranty repair of equipment
- Write-off of equipment
- Recycling of equipment
Repair and support of AWS
1st Stage
- Carrying out pre-project inspection
- Mutual approval of the scope of services
- Approval of the SLA
2nd Stage
- Transfer of the service to the performer, recall of the former team
- Beginning of the service provision
- Development of the service optimisation strategy
3rd Stage
- Constant improvement of the quality of provided services
- Optimisation of provided services, reduction of services costs
- Monitoring the customer’s satisfaction
This service is for you if:
- There is a need to improve the quality of service of automated workstations
- There is a need in highly professional specialists who could solve emerging problems
- There is a need to reduce equipment expenses
- There is a need to optimise maintenance costs
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Quality improvement
- Trained staff
- The customer's equipment is always in good condition
- The customer receives uninterrupted service
- Possibility of attracting professionals from related IT industries
- Optimisation of the service provision
- Work on constant improvement of the service
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Cost reduction
- The customer does not need to maintain a personnel reserve against the possibility of illness and holidays
- Optimisation of services means that fewer personnel will be needed
- Return on investment increases through the extension of working lifespan
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— Dmitry Panfilov
expert in Repair and maintenance of AWS
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