ICL Services

Development and implementation of ITSM processes improvement program

Development of a program aimed at quality improvement of the IT services delivery and implemented through the improvement of IT service management processes

Our experience and expertise in ITSM process design and implementation will help you prepare and run a transformation program for your ITSM processes. We will help you to align your service management to industry best practices, increase process effectiveness and improve customer satisfaction with your services.

Implementation of improvement program enables you to

  • streamline your IT service management and delivery processes in a way that supports efficient cooperation with your customers and end users and ensures prompt adaptation to changing environments;
  • increase process transparency;
  • improve service quality and competitive ability of your company in the market;
  • speed up the return of investment in IT and ensure efficient use of that investment;
  • re-organize work of your IT department to manage assignments and tasks effectively and improve IT personnel work satisfaction;
  • justify IT service costs and pricing management.
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This service is for you if:
  • you are interested in return of investment in IT;
  • you are concerned about making IT services and IT strategy more effective;
  • you want to provide services of a guaranteed high quality;
  • as an internal IT services provider you are concerned about prosperity and success of your company’s business;
  • you want to build a high-performance and flexible team to provide IT services.
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— Aigul Verbeeren
expert in Development and implementation of ITSM processes improvement program
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