Contact Center

The Contact Centre service (CC) allows you to reduce your CC management cost by outsourcing the reception and processing of requests from end users.

As part of the service, we provide:

• outgoing messages;
• information about customer satisfaction;
• additional information for promoting customer services.

The requests are processed via the following communication channels: phone, messengers, mail, chats and self-service portal.

Our experts constantly analyse the incoming requests for the possibility to automate their handling. It allows you to classify and route requests, automatically process or solve them and recognise speech. 

As part of the service, we use:

1. An omnichannel system (chats, instant messengers, mail, calls): employees can receive all requests in a single window. This reduces request processing time and eliminates the need to switch between applications.
2. Digital solutions. We automate all processes that can be automated.
3. Cloud telephony.

As a result, you:

1. Reduce your CC costs.
2. Reduce your CC management costs.
3. Have a slower turnover of in-house employees involved in the CC business processes.
4. Reduce your CC costs by automating CC-related business processes.
5. Reduce expenditures on the payroll of employees involved in the CC business processes.
6. Retain your existing customers through effective consulting.
7. Increase the quality of provided consultations by improving the competence of your CC staff (comprehensive quality control).
8. Your CC works without failures or downtime thanks to the continuity of its business processes.
9. When launching temporary activities:
• Higher business profitability (increasing conversion through high-quality processing of requests).
• Higher business profitability through the launch of new activities.
• Attracting new customers by expanding the funnel when launching new activities.