The Digital Transformation Centre of the Republic of Tatarstan (DTC RT) is an IT company incorporated in 2019 as part of the Ministry of Digital Development of Public Administration, Information Technologies and Communications of the Republic of Tatarstan. This is a design and product office that is responsible for the development, automation and digitalisation of electronic services in the Republic.
All modernisation requests for IT systems in the RT are processed by the DTC RT. Before a request is accepted for implementation, it is evaluated by analysts, product managers, developers and other experts. It was important for the customer that the applications were received in a unified form, and their processing was well structured. The processes were described in the corporate regulations, but DTC RT planned to transfer them to the Jira platform.
To configure the processes, roles, tasks, and reporting in Jira Software, the customer turned to ICL Services.
Key Challenges
- Arrange and configure the customer's system so that requests for modernisation are taken into account;
- Make the system transparent and accountable;
- Ensure the comfort of using the system for the departments services involved in the process.
Solution
Implemented our solution
- Before setting up a process in Jira, it was necessary to analyse it and understand what additional information needed to be obtained from the customer: links to related processes and a description of all the roles. Since the process diagram and accompanying documentation were highly detailed but were not mapped to any automation system, ICL Services collected the requirements for the fields, roles and reporting with the help of a series of interviews and then systematised all the information available.
Then experts began testing various hypotheses using a test bench. All workflows were iterative: the customer informed ICL Services which application form or dashboard needed to be configured, what the processes that had already been configured looked like in the production environment, and what needed to be transferred or improved and how. Then the experts suggested implementation options, developed test prototypes and leaved comments based on feedback from the customer.
At the beginning of the project, together with the customer, it was decided to abandon integration with large-scale systems and focus on automating those processes that are executed manually or use e-mail.
Also, methodologists and developers from ICL Services consulted on technical issues, set up access rights and discussed the ideology of such systems.
In total, it took three months to migrate the workflow to Jira.
Products and technologies
- Bizagi modeler
- Jira Software
- Confluence
Results
- As a result, the customer received a customised universal process for working with requests for modernisation in Jira, which is applicable to any information system.
- With the reports and dashboards in Jira, the Digital Transformation Centre has increased visibility into the development process for both internal and external developers. Analytics appeared on the volume and timing of implementation.
- The deployment of processes in Jira and the preparation of documentation in Confluence allowed us to deploy a single process for the departments involved, accelerate the launch of the process, outline further steps to consolidate all processes into a single system, quickly launch pilot projects, and also reduce losses during the transfer of information among groups of employees from various departments.