ICL Services
29 September 2016


Скоро материал придет на указанную электронную почту. Также подписывайте на нас в Facebook


ICL Services Offers New Opportunities Of Service Desk

 On Service Desk page, visitors can find a new option: Download White Paper button. This data will give answers to questions on the service, as well as to learn about the expertise first hand, from Lenara Rakhmatullina, manager of SD direction at ICL Services.

Having downloaded the WP, you will learn about the business and users expectations from Service Desk, key competencies of our agents, widespread organizational difficulties, and flexible service solutions.

We did our best to demonstrate in this document the most important, from our point of view, aspects of Service Desk organization and operation, for this to help you generate new ideas and make your Service Desk really responsive, formed, and valuable for business.

Become first readers of our unique guide!


Related news

  • 12 January

    7 main 2015 trends: where is it outsourcing moving?

    What will happen to IT outsourcing market in 2015? How will it change, where is it moving and what awaits its customers?

  • 24 October

    How to make Service Desk responsive?

    Fix problems with a printer or a scanner, legally install an anti-virus on computers in the company with 500 employees and more, solve the mass problem with e-mails in several departments, recover 1C for an accountant on the eve of the upcoming audit — these are the tasks that should be entrusted to a professional.

  • 13 February

    How to choose a provider of IT services?

    Choosing a reliable provider of IT services — this is an important and responsible task. One way to solve it is professional advice from the experts who have advanced level of experience in IT industry, especially in the field of the implementation of major projects.

  • 1 April

    New "Turnkey monitoring" service launch

    «Turnkey monitoring» allows our customers to use an RTU solution customized by ICL Services experts for IT infrastructure monitoring.

  • 21 April

    What is IT outsourcing and what does it do?

    What is IT outsourcing, what are it’s advantages and how not to be mistaken with a choice of service provider? All of this in our article.

  • 1 June

    Launching the IT audit service

    The service allows you to receive an objective assessment of the IT management system.

  • 21 July

    How do we manage software assets?

    What associations does a phrase «software asset management» trigger for you?

  • 28 December

    How secure is the IT infrastructure of your company?

    Efficient business operation requires having an information protection strategy reflected in the IT security system.

    Contact us

    Contact Press Service
    Phone +7 (843) 567-15-88


    Stay informed

    Subscribe to our newsletter and keep up with our latest news

    Subscribe to newsletter
    icl-services.com uses cookies, and by continuing browsing the website you give your consent to the use of cookies by us. Otherwise you should leave our website after reading this.

    Задать вопрос эксперту

    Наименование организации*

    Заказать звонок

    Контактный телефон*