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29 September 2016
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ICL Services Offers New Opportunities Of Service Desk

 On Service Desk page, visitors can find a new option: Download White Paper button. This data will give answers to questions on the service, as well as to learn about the expertise first hand, from Lenara Rakhmatullina, manager of SD direction at ICL Services.

Having downloaded the WP, you will learn about the business and users expectations from Service Desk, key competencies of our agents, widespread organizational difficulties, and flexible service solutions.

We did our best to demonstrate in this document the most important, from our point of view, aspects of Service Desk organization and operation, for this to help you generate new ideas and make your Service Desk really responsive, formed, and valuable for business.

Become first readers of our unique guide!

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