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ICL Services Offers New Opportunities Of Service Desk
On Service Desk page, visitors can find a new option: Download White Paper button. This data will give answers to questions on the service, as well as to learn about the expertise first hand, from Lenara Rakhmatullina, manager of SD direction at ICL Services.
Having downloaded the WP, you will learn about the business and users expectations from Service Desk, key competencies of our agents, widespread organizational difficulties, and flexible service solutions.
We did our best to demonstrate in this document the most important, from our point of view, aspects of Service Desk organization and operation, for this to help you generate new ideas and make your Service Desk really responsive, formed, and valuable for business.
Become first readers of our unique guide!
- 12 January
What will happen to IT outsourcing market in 2015? How will it change, where is it moving and what awaits its customers?
- 24 October
Fix problems with a printer or a scanner, legally install an anti-virus on computers in the company with 500 employees and more, solve the mass problem with e-mails in several departments, recover 1C for an accountant on the eve of the upcoming audit — these are the tasks that should be entrusted to a professional.
- 13 February
Choosing a reliable provider of IT services — this is an important and responsible task. One way to solve it is professional advice from the experts who have advanced level of experience in IT industry, especially in the field of the implementation of major projects.
- 1 April
«Turnkey monitoring» allows our customers to use an RTU solution customized by ICL Services experts for IT infrastructure monitoring.
- 21 April
What is IT outsourcing, what are it’s advantages and how not to be mistaken with a choice of service provider? All of this in our article.
- 1 June
The service allows you to receive an objective assessment of the IT management system.
- 21 July
What associations does a phrase «software asset management» trigger for you?
- 28 December
Efficient business operation requires having an information protection strategy reflected in the IT security system.
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